Although there is a bit of a wait time, they were so nice and informative. Waiting on my review to be completed for my two emotional support animals. My girls help me with my mental disability to wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Eric from Customer Experience was incredibly helpful. I wasn’t receiving any PetScreening emails because they were being blocked on my iPhone and sent straight to trash—along with emails from a few ot... See more
Company replied
I completed the profile unaware there is another form specifically for a service/emotional support animal. Ashley emailed specific instructions (in a very fast/timely manner...KUDOS!) with screenshot... See more
Company replied
Ashley at PetScreening was absolutely fantastic! She went above and beyond to help me with my account and made the whole process simple and stress-free. Her positive attitude and friendly approach rea... See more
Company replied
Company details
Written by the company
PetScreening is dedicated to making the world more pet inclusive by enabling the use of technology to encourage and enable responsible pet ownership.
Contact info
United States
- support@petscreening.com
- petscreening.com
3.5
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Support team-Stephanie
I reached out to the support team as I was not able to edit my pets vaccine history and was greated by Stephanie who was able to resolve my issue quickly!
5 March 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Petscreening approved my ESA quickly…
Petscreening approved my ESA quickly and the support representative Alex helped me refund the profile registration fee for my ESA. Thanks.
5 March 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Pro-Landlord, Anti-Tenant paywall
I am beyond frustrated with PetScreening. It feels less like a neutral screening service and more like a tool for landlords to circumvent FHA and California housing laws. Despite providing valid ESA documentation, the 'challenge' process is opaque and seemingly designed to favor the landlord’s interests over the tenant's rights. I feel like I am paying a subscription fee just to be denied the protections I am legally entitled to. Avoid if you have a choice.
25 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. I see you have created a ticket with our Customer Support team. PetScreening respects the privacy of our clients and customers and would like to continue to address your concerns in a secure channel within the ticket you created. Please see the ticket for updated communication. We have team members available for assistance M-F 7AM - 10PM EST.
Alex and Olivia were super helpful
Alex and Olivia were super helpful! Definitely recommend Petscreening.
2 March 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
had an issue with old email that was…
had an issue with old email that was hacked and password-- got help from Mackenzie -- i explained my problem -- in just a bit -- he had the pet account changed to my new email-- then he sent my passcode reset -- WOW it was all a snap from there -- thankyou Mackenzie --
23 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
recently contacted PetScreening for…
recently contacted PetScreening for clarification regarding my assistance animal documentation, including my dog and ESA birds.
Stephanie from support responded promptly and clearly explained that PetScreening functions as a third-party service working directly with the housing provider. She appropriately directed me to contact my leasing office for a determination regarding whether a profile is required for my caged birds, since that decision must come from the housing provider.
I also appreciated the transparent explanation of the review timeline for my dog’s assistance animal profile. The estimated 2–5 business day processing window, along with clarification about potential delays and expedited review procedures (if requested by the housing provider), was helpful and clearly communicated.
Overall, the response was professional, courteous, and informative. The support representative provided clear next steps and set appropriate expectations regarding the review process.
24 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Bizarre interview experience
I’m sharing this review to document an interview experience with PetScreening that crossed a basic professional boundary. Interviews are, at minimum, a mutual evaluation conducted with respect and clarity. What I encountered instead felt needlessly unserious behavior consistent with a prank or “gotcha” dynamic rather than a straightforward conversation about the role.
That approach is inappropriate in any hiring process. Candidates invest time, preparation, and emotional energy into interviewing. Treating that moment as an opportunity for jokes at the applicant’s expense reflects poor judgment and a lack of respect for professional norms.
If Pet Screening wants to attract strong talent, it should ensure interviewers are trained and held accountable for maintaining a professional and respectful environment because this experience did the opposite.
19 February 2026
Unprompted review
I had problems inputting information
I had problems inputting information. They helped me and then went a step further and filled what I couldn’t get in. Very kind and helpful. Thank too😃
19 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
What made my experience great what made my experience so great that I was able to get in contact with someone and to get a reply back.was I was…
What made my experience great was I was able to contact someone about the matter and was able to get the correct answers that I needed so that my profile could be processed Ms.Ashley
Job well done.
communicating with the company..
19 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Easy process
Easy process. Very thorough during the process. Ashley O Was very helpful and informative.
18 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
This company defines overreaching.
This company defines overreaching, and requests unnecessary documentation to prove their worth to apartment buildings that pay them. Pathetic.
17 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. If you have any additional questions, please feel free to reach out to support@petscreening.com with "AA Google Review" in the subject line. We have team members available for assistance M-F 7AM - 10PM EST.
Invasion of privacy to protect rich landlords.
My apartment complex required this service if I wanted to have my dog, and it felt like a huge invasion of privacy. They require a release of medical records because they want to contact my doctor to verify that my ESA letter is valid. I have never had a rental company ask for release of medical records, and I'm appalled that this is a requirement. They then tried to sell me pet and home insurance, which is a clear money grab. This service is completely useless to pet owners because it's geared toward protecting rich landlords over tenants.
17 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. PetScreening follows the HUD guidelines in reviewing requests for assistance animals in housing and reasonably requests supplemental information to complete the review of all assistance animal profiles. If you have any additional questions, please feel free to reach out to support@petscreening.com with "AA Google Review" in the subject line. We have team members available for assistance M-F 7AM - 10PM EST.
Petscreening is a money making scam…
Petscreening is a money making scam that, under the guise of registering your pet with your landlord, requires you to agree that it can share your information with and sell your information to third parties (opening you to solicitations, intrusions and potentially worse from companies you want nothing to do with) and that it can use your information to promote its own business. This is bad enough for people with pets, but PetScreening takes it farther, requiring even people who do not own pets to agree to its onerous terms and, even worse, appears to be engaged in illegal conduct as regards service animals -- typically, people protected by laws regarding service animals cannot be required to give up their rights in order to obtain a reasonable accommodation from a landlord. A landlord that values its residents would not expose them to this.
13 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for the feedback and the opportunity to respond. We apologize that we were unable to meet the user’s expectations. We aim for the highest level of customer service.
There are many benefits to the PetScreening profile. In addition to providing the housing provider with a detailed digital record of all the pets residing on their property, the profiles provide the consumer a single location to keep all their pet information, a way to receive automated vaccination updates, an opportunity to conveniently share their profile and pets information with other pet service providers (i.e. vets, boarding facilities, groomers, etc. ) to save time and effort, etc. Each profile is also accompanied with instant access to special value adds from our sister brands, like unique veterinarian-reviewed content from BetterPet, and a FREE custom engraved dog tag with instant access to the FidoAlert, lost pet amber alert network. We pride ourselves on the value we drive for pet owners and property managers, which is why there are millions of very happy customers on both sides.
If we can assist the user further or if the user has any additional questions, please feel free to reach out to support@petscreening.com. We have team members available for assistance M-F 7AM - 10PM EST.
Customer service agents were super…
Customer service agents were super helpful and quick to respond to my emails. Although I would have liked the option to speak with someone, I understand a lot of businesses are straying away from that option. Overall a very good experience
12 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
The customer care person was very…
The customer care person was very supportive , understanding and solving problems.
4 February 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
Becky and Olivia both responded to my…
Becky and Olivia both responded to my email inquiries quickly and we're very helpful in guiding me through the screening process!
30 January 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
These 5 star reviews are clearly fake
These 5 star reviews are clearly fake. If trust pilot can’t do a better job correcting for that they should hang it up. This is a transparent cash grab- a service aimed at protecting landlords, but the tenants have to pay for it, oh also all your info is now going to be used to try to sell you insurance.
21 January 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for the feedback and the opportunity to respond. We apologize that we were unable to meet the user’s expectations. We aim for the highest level of customer service.
There are many benefits to the PetScreening profile. In addition to providing the housing provider with a detailed digital record of all the pets residing on their property, the profiles provide the consumer a single location to keep all their pet information, a way to receive automated vaccination updates, an opportunity to conveniently share their profile and pets information with other pet service providers (i.e. vets, boarding facilities, groomers, etc. ) to save time and effort, etc. Each profile is also accompanied with instant access to special value adds from our sister brands, like unique veterinarian-reviewed content from BetterPet, and a FREE custom engraved dog tag with instant access to the FidoAlert, lost pet amber alert network. We pride ourselves on the value we drive for pet owners and property managers, which is why there are millions of very happy customers on both sides.
If we can assist the user further or if the user has any additional questions, please feel free to reach out to support@petscreening.com. We have team members available for assistance M-F 7AM - 10PM EST.
Courtesy and Professional
The process was intimidating at first because I didn’t know how to complete their emotional support pet process. After filling out most of the application, I had some questions so I decided to email them later or the next day. Unexpectedly, I received follow up emails from Eric and Becky that same day and they offered to help me complete the application and answer any questions. Once completed, the next day they emailed me to see if I needed assistance uploading the missing document. Eric and Becky were very professional and courteous and made what was turning into a chaotic move in process more manageable.
21 January 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
I don’t have any pets
I don’t have any pets, but I would like to say that having to affirm seven ways to Sunday that I don’t is the most assinine thing I have had to endure today.
18 January 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your feedback. We apologize that we were unable to meet your expectations. We aim for the highest level of customer service. If you have any additional questions, please feel free to reach out to support@petscreening.com. We have team members available for assistance M-F 7AM - 10PM EST.
I had an excellent experience with…
I had an excellent experience with PetScreening. The process was fast, clear, and handled very professionally. Olivia and Eric were especially helpful — responsive, kind, and knowledgeable throughout the entire review process.
Everything was reviewed and verified quickly, and communication was straightforward, which made what can sometimes be a stressful step feel easy and smooth. I really appreciated how efficient and respectful the experience was. Highly recommend!
16 January 2026
Unprompted review
Reply from PetScreening, Inc.
Thank you for your PAW-sitive feedback! We aim for the highest level of customer service and appreciate that you took time out of your busy day to let us know how awesome our Customer Support Team is! We sure think so, too! Have a PURR-fectly wonderful day!
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