Petradar Reviews 

649
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the efficient service, noting that setting up alerts and downloading practical posters is remarkably quick and completely straightforward. Many people also value the genuine emotional comfort and timely, useful advice provided by the team during such difficult and stressful searching moments. However, some people mentioned that social media engagement was disappointing, stating that the shared online posts failed to gain traction or sufficient visibility. A few reviewers expressed frustration with the service, feeling that the platform did not help their pet search or encountered occasional technical glitches.

What people talk about most

Service

Customers had positive experiences with service, praising the fast-acting alerts and excellent support that... See more

Website

Clients share ambiguous opinions on website, with many reviewers praising the helpful design, useful advice,... See more

Customer service

Users describe profound satisfaction with customer service, frequently praising the very supportive team and... See more

User experience

People report high satisfaction with the user experience, highlighting an excellent and easy-to-use system... See more

Social media

Consumers find social media engagement to be a mixed experience, with some reviewers praising the wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Petradar delivers excellent communication around lost pets. Posters, social media ads, a dashboard, everything one needs to keep an eye on spreading the news about their pet. In the end my cat was f... See more

Company replied

Rated 5 out of 5 stars

Excellent service, Simba was found nearby. The person contacted PerRadar through the QR code which meant I could contact the finder who helped us retrieve Simba. Whoever needs this service will not be... See more

Company replied

Rated 5 out of 5 stars

I took a chance on this website and I’m glad I did. After talking with some neighbors in my neighborhood, they did make me aware that they had seen the post that was made by this company so everyone w... See more

Company replied

Rated 5 out of 5 stars

Excellent and easy to use. I didn't actually need it cuz thankfully my furry came home. But I will definitely use them again if needed and I will pass along their information to my friends w pets.

Company replied


Company details

  1. Animal Protection Organization

Written by the company

For people with a missing pet that don’t know what to do, we help you every step of the way. Instead of only putting posters and hoping for the best, we also pro-actively alert thousands of your neighbors with digital alerts. Note: Beware of Impersonators! We’ve been made aware of scammers impersonating PetRadar, using our logo and contacting pet parents directly. Please know that we will never reach out via Facebook messenger, unofficial emails (like Gmail) or request payments. All our communications come from @petradar.org and services are registered exclusively via our website.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.3

All reviews

(649)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

great experience

2 November 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello,

Thank you so much for sharing your experience! I’m thrilled to hear that everything went smoothly for you. Knowing we could make a difference truly means a lot to us🧡

If you ever need anything in the future, we’re here to help. Wishing you and your furry friend all the best!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Very easy to use

Very easy to use. The lady helped us craft a better message for our cat ad and got it up and running fast.

29 October 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello dear Justin,

Thank you so much for sharing your experience! I’m so glad to hear that you found our platform easy to use and that I could help get your ad up quickly. It was a pleasure assisting you❤️

If you need anything further, please don’t hesitate to reach out. Wishing you and your beloved cat all the best! 🐾

Warm regards,
Alexandra 🐾

Rated 1 out of 5 stars

Reviews are fake!

Reviews are fake! Their social media that they share too is a page with 471 followers who aren’t from the US. No one will see your loved missing pet. I got more likes and comments on Facebook, Nextdoor, etc. DON’T WASTE YOUR MONEY! I wish I had read all reviews first before paying

26 October 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello Vanessa,

Thank you so much for your feedback.

The reach of our digital posts is not dependent on our social media page followers or engagement. We set them up as targeted ads within the area you selected, ensuring that they’re visible to people in your chosen community rather than being limited to our social media audience. This means the posts are seen as ads in your area – it’s how digital advertising works to increase visibility where it’s most relevant.

I understand it can feel frustrating when people don’t interact with the posts by liking or commenting, but keep in mind that these interactions are not what drives results. The real value of the campaign lies in the reach, ensuring your pet’s information gets seen by as many relevant people as possible.

We take great pride in the experiences of pet parents who have found this service helpful, as reflected in many genuine reviews left by those who, like you, faced the emotional difficulty of a missing pet. Their feedback is invaluable to us, and we’re grateful for the insights each person shares to help us keep improving our service.

Thank you again for sharing your experience as well, and please don’t hesitate to reach out if you have further questions or need any additional support in the future.

Best wishes,
Alexandra🐾

Rated 5 out of 5 stars

What An amazing site

What An amazing site , thorough and really helpful in putting ease to an already tense situation. Thanks so much for this service. Have recommended to others

25 October 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello Nabilah,

Thank you so much for your kind words and for the rating! 🌟 We’re so happy to hear that our service brought you some peace during a difficult time, and it means the world to us that you’d recommend us to others.💖

If there’s ever anything more we can do to support you, please don’t hesitate to reach out. Wishing you and your furry friend all the best!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

The cat was found from one of the…

The cat was found from one of the sponsored ads! Thank you!

21 October 2024
Unprompted review
Petradar logo

Reply from Petradar

Hi Jennifer,

Thank you so much for sharing your experience and for your kind review!😊 I’m truly overjoyed that one of our sponsored ads helped bring your cat back to you. Knowing it made a difference in reuniting you both means the world to us.

Give your kitty some extra love from all of us here at PetRadar 🐱❤️

Warmly,
Alexandra 🐾

Rated 5 out of 5 stars

This service posted social media…

This service posted social media posters in my neighborhood my kitty got lost in. He came back tonight. 26 hours after he left. He smells like wood stove and wet forest. Maybe went camping. Or someone took him in for the night.

16 October 2024
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Guinevere,

Thank you so much for taking the time to share your experience with us. I’m so glad to hear that your little adventurer is back home after his journey! It sounds like he had quite an adventure out there🐾🌲

We're thrilled that the posts helped get the word out quickly. Thank you for trusting us to help bring your kitty back where he belongs. Wishing you both all the best!

Best regards,
Alexandra🐾

Rated 5 out of 5 stars

Amazing I got my cat back

Amazing I got my cat back

14 October 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello dear Dennis,

Thank you so much for the kind review! 😊

I can only imagine the relief and happiness you must feel having your cat back with you. We know how much pets mean to their families, and it’s wonderful to have been part of your journey to bring your kitty home. Thank you for trusting us to help in such a stressful time—stories like yours keep us inspired every day.

Please give your furry friend some extra love from us! 🐱❤️

Best wishes,
Alexandra 🐾

Rated 5 out of 5 stars

Very good

The people and the variates of Suzuka platforms being used

9 October 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello dear pet parent,

Thank you so much for your kind words! 🌟 It’s our mission to make sure every pet has the best chance of finding their way home.

If there’s ever anything more we can do to assist you or if you have any feedback, please feel free to reach out.

Wishing you and your furry friends all the happiness in the world!💖

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Everything

6 October 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello dear Arda,

Thank you so much for the wonderful review! 🌟 We’re thrilled to hear that you had a positive experience, and it truly means a lot to us.

If there’s ever anything else we can do for you and your furry friend, please don’t hesitate to reach out. 💖

Wishing you all the best!
Alexandra🐾

Rated 4 out of 5 stars

Trustworthy & reliable

I liked the fact that the communications were great; as soon as it went live, text messages sent.

I also think the poster of pet is a fantastic idea as not all (older generation) are tech savvy and have any online presence so to be able to pop these up locally can be really helpful in the search!

12 August 2024
Unprompted review
Petradar logo

Reply from Petradar

Hi Anne,

Thank you so much for your thoughtful feedback! 😊 I'm really glad to hear that you appreciated the prompt communication and found the poster idea helpful. We know how crucial it is to have different tools available to reach everyone in the community❤️

If you ever have any ideas or suggestions for how we can improve further, we'd love to hear them. We're always here to listen and learn from your experience to make our service even better.

Thanks again for sharing your thoughts, and if there's anything else we can do for you in the future, don't hesitate to reach out. We're always here to help!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Simple to use and greatly efficient way…

Simple to use and greatly efficient way above my expectations for the price. Absolutely worth it !!!

13 August 2024
Unprompted review
Petradar logo

Reply from Petradar

Hi Julie,

Thank you so much for your fantastic review! 😊 I'm thrilled to hear that our service exceeded your expectations and that you found it to be such great value. It means a lot a lot a loooot to us that you had such a positive experience.❤️

If you ever need assistance again in the future, we're always here for you. Thanks again for your kind words!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Honestly great service

Honestly great service! Not the reason she was found as I posted on local groups in my town and found her that way but I can definitely see how this could be very useful in larger towns or cities :)

8 August 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello Bee,

Thank you so much for your kind words! 😊 It’s always wonderful to see a community come together to bring a pet home.

If you ever need assistance again in the future, we’re here for you. Wishing you and your furry friend all the best!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

highly recommend

very supportive, full of great advice. my cat came home within 48 hours, no idea if related or not (and don't care!)

29 July 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello,

Thank you so much for your positive feedback! 😊 We're thrilled to hear that your cat came home. It's always heartwarming to hear such good news.

We're glad that you found our support and advice helpful. If you ever need assistance in the future, don't hesitate to reach out. We're here for you and your furry friends!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Cat was found safe and well

found safe and well after being handed in to a local vets by someone who seen the facebook posts.

It was discovered my cat had another house with an old man or visited him a lot but he sadly passed away and all the neighbours thought she belonged to him and were looking after her.

So she has several homes feeding her for a period, hence why she never came home. Needless to say, but they've stopped feeding her since having her identity confirmed with the vet.

Thanks for all the help Petradar.

22 July 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello,

What a story! It’s amazing how pets sometimes lead double lives😺, and it’s great that she was well cared for by the neighbors. It’s wonderful that the Facebook posts helped bring her back home, and it’s good to know she’s now with you❤️

Thank you for your kind words and for choosing PetRadar. We’re always here to help, and if you ever need anything in the future, don’t hesitate to reach out!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Your company were fantastic in helping me

Your company were fantastic in helping me
Bill Cameron

21 July 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello dear Bill,

Thank you so much for your kind words and positive feedback!

We're thrilled to hear that you had a great experience with our service. If there's anything more we can do for you in the future, please don't hesitate to reach out! ❤️

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

Great site

They are very helpfull and we found the cat back. We used it as a familymember for 2 different situations and we found both cats back.

20 July 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello Amanda,

Thank you for your wonderful feedback! We're so glad to hear that our service helped you find both of your cats. It's heartwarming to know that your family has been reunited with your furry family members😻

If you ever need assistance again, we're only a message away!

Warm regards,
Alexandra 🐾

Rated 4 out of 5 stars

Easy contact updates and experience

Pet Radar provides you with a really useful dashboard easy contact details you can attach to posters to easily auto group everything onto your dashboard to try and track your pet. The many methods of contact were both easy to use and effective with many people reporting sightings. I wish there was a visual map with pins to help track and even after 21 days missing the poster is still “awaiting review” but we got so much use out of the contact and dashboard I’m happily still rating this highly. Would absolutely use again.

29 June 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello Dexter,

Thank you so much for your kind words and detailed feedback! We're thrilled to hear that the dashboard was helpful in tracking your beloved furry friend. It's wonderful to know that the system facilitated many reports and was effective in aiding your search. 😊

Your suggestion for a visual map with pins is a fantastic idea, and I'm happy to share that we're already working on an improved map feature to make tracking even easier. We also believe this will be a valuable addition for all pet parents. 📍

Regarding the "awaiting review" status on the poster, we apologize for any confusion or delay. We will look into this to ensure a smoother process in the future🙏

Thank you again for your positive rating and for trusting PetRadar. We're here to help whenever you need us, and we're always striving to make our services better. If there's anything else we can do, please don't hesitate to reach out!

Warm regards,
Alexandra 🐾

Rated 4 out of 5 stars

A bit expensive for a cat poster

A bit expensive for a cat poster, but apparently they helped to repost on social media, so anything that gets the word out!

10 July 2024
Unprompted review
Petradar logo

Reply from Petradar

Hi dear Candice,

Thank you so much for your feedback and for sharing your thoughts with us! 😊 We're glad to hear that the social media posts helped spread the word about your missing cat. (Just to clarify, the poster is included in our free search kit, but our paid plan includes social media sponsored ads to boost visibility even further😁)

Should you ever need our support again, please don’t hesitate to reach out🙏

Wishing you and your furry friend all the best!

Warm regards,
Alexandra 🐾

Rated 4 out of 5 stars

We got very much reactions from people…

We got very much reactions from people around

2 July 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello,

It's wonderful to hear that you've received so many reactions from people! 😊 Thank you so much for sharing this with us and for the kind rating.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We are always here for you and your beloved companion!

Warm regards,
Alexandra 🐾

Rated 5 out of 5 stars

I found Bubu

I found Bubu, not trough Petradar but they are very helpful.

1 July 2024
Unprompted review
Petradar logo

Reply from Petradar

Hello dear Oana,

Thank you for sharing the great news that you found Bubu! 🎉 While it wasn't directly through PetRadar, we're thrilled to hear that Bubu is now safely with you and that you found our services helpful.

If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We are always here to support you.

Warm regards,
Alexandra 🐾

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