!!! SCAM !!! Ordered what was advertised as stiched leather hand made shoes for 54€ . Received extremely cheap plastic imitations I wouldn't have spend 3€ for... (wish I could share pictures how illa... See more
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SCAM this website is direct from china and the images are not authentic to the items that you receive. I purchased an expensive light, it arrived broken (it looks like a manufacturer fault) and it is... See more
This shop imports products from China, presenting them as dutch through a dutch webshop. The quality is terrible, they do not accept returns based on policy which is against consumers. They give you t... See more
Well wasn't i the fool. This is a scam site selling cheap rubbish for a high price and when you complain you have to pay the costs of return to CHINA. I ordered MAGNETIC autohoes that arrived without... See more
1.4
Bad
954 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 48 hours
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extremely bad online shop
extremely bad online shop: track and trace links don't work, you must wait 14 days for delivery, and it's already 25 days and nothing received.
3 February 2026
Unprompted review
Terrible customer service
Terrible customer service, terrible quality.
5 February 2026
Unprompted review
Two lovely bathrobes, high quality
We received two lovely bathrobes. They are very high-quality and super soft. No extra charges at the door. DHL was a great service. There were a few weeks between the order date and the delivery date, so I wouldn't recommend them if you're in a hurry. Try to choose the right size; returns are not free. Shipping is also from far outside Europe.
9 January 2026
Unprompted review
Reply from Petra Winkel
Beste klant,
Dank voor uw bericht. Fijn om te horen dat de badjassen mooi zijn, goed van kwaliteit en zonder extra kosten zijn geleverd. Ook prettig dat de bezorging via DHL soepel verliep.
U heeft gelijk dat de levertijd wat langer kan zijn en dat retourzendingen niet gratis zijn. Uw opmerking hierover is duidelijk en helpt andere klanten om een goede keuze te maken.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
correct in service & quality
8 January 2026
Unprompted review
Reply from Petra Winkel
Beste klant,
Dank voor uw bericht. Fijn om te horen dat u tevreden bent over zowel de service als de kwaliteit.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
NOT an NL shop! Complete SCAM! Fake products!
Complete scam! Products are fake versions of what is advertised and they don't honor their return policy and don't allow you to say products are defective, because that means you get free return shipping.
After waiting 2 weeks for my product to arrive, a simple pair of cute little socks that I ordered someone for a Christmas gift, the worst version of this product arrived...completely different to what was advertised, horrible and already falling apart, with missing pieces. I sent them a picture and list of what was wrong with it. I wish I could attach pictures here because it is really comical how terrible and different the product was. I asked them for a free return shipping label, because the policy is that they allow you to return defective products for free, and they would not honor it. They said I could pay 20-30 euro to send it back (the product was 28 euros), or I could get a 50% store credit.
It's a complete scam. I should have checked here before ordering, which is my own fault, but I'm begging you to submit a complaint to consuwijzer.nl
Companies like this have to be stopped because they really ruin people buying from online small businesses out of fear that they are being scammed.
I hope this place is shut down and no one else is scammed like I was. At least its only 28EUR, but it's just so annoying how people feel ok doing this to others!
7 January 2026
Unprompted review
Reply from Petra Winkel
For other readers: Petra Winkel is responsible for order processing, customer service, and complaint handling in accordance with the conditions published on our website.
Dear,
We regret to read that you are dissatisfied with your experience. The accusations of fraud and fake products are not recognized by us. Our products are supplied according to the descriptions and images shown on the product pages, and any issues reported are assessed based on the information provided by the customer.
When a product is reported as defective, we ask for photos and details so the claim can be reviewed properly. Based on this assessment, an appropriate solution is offered in line with our return and service policy. In some cases, customers are offered alternatives such as a partial refund or store credit if returning the product is not preferred. These are optional proposals, not obligations.
Return conditions, including return addresses and potential costs, are clearly stated on our website before purchase. Customers agree to these terms at the time of ordering. We do not refuse valid defect claims; however, they must fall within the scope and procedure described in our policy.
You are free to submit a complaint to any authority of your choice. Should you wish us to review your specific order again, you may contact us via klantenservice@petra-winkel.nl
and include your order number and prior correspondence so we can reassess the situation.
Kind regards,
Lisa
Customer Service Petra Winkel
petra-winkel.nl
klantenservice@petra-winkel.nl
They have very good service and friendly communicatie!!!
They have very good service and the communication is very friendly!!!
Ina C.
6 January 2026
Unprompted review
Reply from Petra Winkel
Dear Ina,
Thank you for your kind review. We are glad to read that you are satisfied with our service and that you experienced the communication as friendly. We appreciate you taking the time to share your experience.
Kind regards,
Lisa
Customer Service Petra Winkel
petra-winkel.nl
klantenservice@petra-winkel.nl
Easy to reach when you have a question or problem!
Of you have a question or need help, Petra Winkel immediately reacts and contacts you. That gives me a safe feeling that I am taken care of and that I am in good hands!
3 January 2026
Unprompted review
Reply from Petra Winkel
Beste klant,
Dank voor je bericht. Fijn om te horen dat onze snelle reactie en terugkoppeling je een veilig en goed gevoel hebben gegeven.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
Do not get any items from this store.
I ordered a lumikat and they keep saying that they did not received my payment even though I provided my proof of successful transaction and that it was actually deducted to my account. Soooo slow service total frauds! Never again!
29 December 2025
Unprompted review
Reply from Petra Winkel
For other readers: payments are processed automatically via our payment provider. Orders are confirmed once the payment is successfully received and matched to the order.
Dear Vladimir,
We are sorry to read that you are dissatisfied. We do not recognize the situation as described as fraud. In some cases, payments remain pending, are reversed by the bank, or cannot be automatically matched to an order reference. Until a payment is fully confirmed by the payment provider, an order cannot be processed.
When a proof of payment is sent, we forward this to our payment provider for verification. This check can take additional time, which may explain the delay you experienced. If the payment is ultimately not confirmed as received, we are unable to dispatch the order or issue a refund.
We are happy to review this again if you contact us via klantenservice@petra-winkel.nl
and include your order number, transaction ID, and date of payment. Once the payment status is clearly confirmed, we will of course handle this accordingly.
Kind regards,
Lisa
Customer Service Petra Winkel
Successful purchase
Our purchase was delivered right on time as predicted.
We are very satisfied with the quality of the product.
The only complain is that the packaging was a bit damaged due to the transport, but this was not an issue for us.
I would recommand to choose for the option "improved packaging "(or something like that) if you want your package in perfect condition.
22 December 2025
Unprompted review
Reply from Petra Winkel
Thank you for taking the time to share your experience. We are pleased to hear that your order was delivered within the expected timeframe and that you are satisfied with the quality of the product.
We appreciate your note regarding the packaging. Transport can sometimes cause minor damage, but it is helpful feedback and your suggestion about choosing improved packaging is valuable for other customers as well.
Thank you for your recommendation and for placing your trust in us.
Engagement present
I ordered a customized lamp as an engagement gift. I sent in a photo of the engagement photo showing them holding hands with their new rings on. It turned out great. They were very pleased to receive it, definitely adds a nice extra touch to immortalize that moment. Hopefully the marriage will outlive the lamp 😅
18 December 2025
Unprompted review
Reply from Petra Winkel
Thank you for sharing your experience. We are pleased to hear that the customized lamp turned out well and that it was appreciated as an engagement gift. Creating a personal product that helps preserve a meaningful moment is exactly what we aim for.
Thank you for trusting us with such a special order, and we wish the couple all the best for their future together.
Good e-mail response.
Although the info via the delivery info was poor I got good response via e-mail.
The products were fragile but very well packed. Received the packages in good order and within the mentioned time.
9 December 2025
Unprompted review
Reply from Petra Winkel
Beste Joy,
Dank voor je bericht. Goed om te horen dat de communicatie via e-mail duidelijk was en dat de producten netjes en binnen de aangegeven tijd zijn geleverd.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
This is unacceptable
This is unacceptable. This shop has a Dutch website but completely Chinese. I ordered 100 silk pijama and 100 wool hat and I received 100%polyester products. The package is cheap, damaged plastic. The reviews on their website is not reliable. Do not buy from here. I am gonna wait for their response to get my money back otherwise I will report them. And their return policy says 20 to 30 €,why do I have to pay for their own fault? Sending 100% polyester while on your website it says 100% silk and 100% wool is scamming. So I want full reimbursement. I have sent an email to their given email address and I didn’t get response yet. And the packaging is already damaged, how am I supposed to ship back with the same packaging? The most annoying part is their website says Petra winkle.nl which a lot of people think it’s Dutch but IT IS NOT!
10 December 2025
Unprompted review
Reply from Petra Winkel
Beste Roza,
Ik begrijp dat het vervelend is wanneer het ontvangen product niet aansluit bij wat je zelf had verwacht. In dit soort gevallen zien we vaak dat de productspecificaties – zoals materiaal, uitvoering of maat – tijdens het bestellen niet volledig worden gecontroleerd. Wij leveren de artikelen precies volgens de opties die in de bestelling zijn geselecteerd en de informatie die op de productpagina staat vermeld.
Om exact te kunnen beoordelen wat er in jouw situatie afwijkt van de bestelling, hebben we het bestelnummer en duidelijke foto’s van de ontvangen artikelen nodig. Zonder deze gegevens kunnen we de bestelling niet nalopen en geen vervolgstap aanbieden binnen onze procedure.
Stuur je bestelnummer en foto’s naar klantenservice@petra-winkel.nl
, dan kijken we dit samen met je door en laten we je weten welke oplossing in jouw geval mogelijk is.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
Reply from Petra Winkel
Beste Patrick,
Bedankt voor je reactie. Fijn om te horen dat je tevreden bent over de prijs-kwaliteit en de snelle levering.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
Likely a scam.
Likely a scam.
I purchased an auto safety belt for kids over 2 months ago, it never reached, and they refuse to reimburse
4 December 2025
Unprompted review
Reply from Petra Winkel
Beste Ariane,
Vervelend dat je je bestelling na twee maanden nog steeds niet hebt ontvangen. Dat hoort uiteraard niet te gebeuren. Ik kijk graag samen met je na wat er precies is misgegaan en hoe we dit correct kunnen oplossen.
Stuur mij je bestelnummer via klantenservice@petra-winkel.nl
, dan controleer ik de verzendstatus direct en zorg ik dat je wél een passende oplossing krijgt, inclusief terugbetaling als dat van toepassing is.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
Delivering what it’s promising
21 November 2025
Unprompted review
Reply from Petra Winkel
Beste Agatha,
Bedankt voor je reactie. Goed om te horen dat de levering aan je verwachtingen voldeed.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
Not good source for online shopping
I buy the products in this website but i need to pay the import tax. the Bpost said that i bought form out of EU border.
Please do not buy in the website, otherwise you need to pay further cost.
12 November 2025
Unprompted review
Reply from Petra Winkel
Beste Tran,
Vervelend dat je onverwachte invoerkosten moest betalen. Ik begrijp dat dit erg teleurstellend is. Ik kijk graag samen met je na wat er precies is gebeurd en hoe we dit kunnen oplossen.
Stuur mij je bestelnummer en de melding van Bpost via klantenservice@petra-winkel.nl
, dan controleer ik het direct voor je.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
TRAGEDIA
This store is a disaster, you order and you get different goods, then they want to give you a discount when you make the purchase, it's a terrible website and I won't recommend it.
10 November 2025
Unprompted review
Reply from Petra Winkel
Beste Anna,
Vervelend dat je een ander product hebt ontvangen dan je had verwacht. Ik kijk graag samen met je na wat er precies is misgegaan en hoe we dit kunnen oplossen.
Stuur mij je bestelnummer en een foto van het ontvangen artikel via klantenservice@petra-winkel.nl
, dan controleer ik het direct voor je.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
Don’t buy here !!and don’t believe for customer service action power!!
Don’t buy here !!! I paid to order products from here and didn’t receive anything. I wrote to asking from customer service and nothing happened. Very bad experience. Actually one star is too much to give
Moreover don’t trust any reply from customer service of Petra Winkel here also because they just make a show like caring only in Trustpilot but when u send mail for details as they mentioned , they never answered and no progress for sincerely helping. Thank you to give me the reason to not shop online anymore!!!
27 November 2025
Unprompted review
Reply from Petra Winkel
Beste klant,
Jammer om te horen dat je je bestelling niet hebt ontvangen. Dat hoort uiteraard niet te gebeuren. Ik kijk dit graag direct voor je na.
Stuur mij je bestelnummer via klantenservice@petra-winkel.nl
, dan controleer ik meteen de verzendstatus en zorg ik voor een passende oplossing.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
I recently ordered a CPAP machine for a…
I recently ordered a CPAP machine for a family member, and the product I received was completely different from what I expected. Delivery was unacceptable, taking a full one month.
When attempting to return the item, the company was unresponsive. I absolutely do not recommend purchasing from them.
9 November 2025
Unprompted review
Reply from Petra Winkel
Beste Ayehu,
Voor andere lezers: in deze review wordt aangegeven dat een medisch apparaat niet zou overeenkomen met de verwachtingen, dat de levering lang duurde en dat contact opnemen niet lukte. Wij leveren uitsluitend de variant zoals weergegeven op onze productpagina en reageren normaal binnen 24–48 uur op e-mail. Ik licht dit graag toe.
Het spijt mij dat je deze ervaring hebt gehad en dat de levering langer heeft geduurd dan verwacht. Een maand is inderdaad niet de termijn die je mag hopen bij een bestelling. Daarnaast begrijp ik dat het erg vervelend is wanneer het ontvangen product niet aansluit bij wat je had verwacht, zeker wanneer het om een hulpmiddel voor een familielid gaat.
Ik wil dit graag persoonlijk en zorgvuldig voor je uitzoeken. Om te beoordelen wat er precies is misgegaan, heb ik je bestelnummer en foto’s van het ontvangen product nodig. Wanneer er daadwerkelijk een verkeerd of onjuist artikel is geleverd, hoef je uiteraard niet zelf op te draaien voor retourkosten en bieden wij altijd een passende oplossing, zoals vervanging of terugbetaling.
Wil je de benodigde informatie sturen naar klantenservice@petra-winkel.nl
? Dan kijk ik het direct voor je na en zorg ik dat dit correct wordt opgelost.
Met vriendelijke groet,
Lisa – Klantenservice Petra Winkel
www.petra-winkel.nl
klantenservice@petra-winkel.nl
Engraved lamp is great
The lamp with the engraved name of my grandchild looked so nice. And the price/quality is therefor very good.
11 November 2025
Unprompted review
Reply from Petra Winkel
Dear customer,
Thank you for your kind words. We’re happy to hear that you’re satisfied with the engraved lamp and its quality. Enjoy your purchase!
Kind regards,
Lisa – Customer Service
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