Petlibro Reviews 671

I’m more than satisfied with my Luma Auto Litter boxes. In addition I have a Pet Libro water fountain and 4 polar feeders. Anytime I have an issue I contact support services. They are quick to respond and resolve any issues. I highly recommend all of their products.

They walked me through all the steps to troubleshoot and fix the device ourselves. When they didn't work, without any other questions I received a notification that a new device was on the way.
This experience made me feel heard and they actually want to help you. They gave me a great fix, the new device lid works great and I love the minor upgrades they have made to the device.

Everything was amazing. They were so helpful with everything. Responding quickly and doing their best to help with everything.

I tried reaching out 4 times via email, to ask questions on the product , prior to the launch of the Lumo Litter tray, I had no responses, I wanted to purchase and use the £100 pre launch offer, NO ONE bothered to get back to me in time , and now they won't honour the offer, instead all they said they could do was offer some pointless accessories that I would never have bought in the first place, Im not willing to waste £100, just because this company didn't respond to my emails. so I will be purchasing from a company that offers a better service

Quick reply and helped solve my issue in a timely manner

MY WATER FOUNTAIN IS OBVIOUSLY NOT WORKING DUE TO THE MANY VIDEOS I HAVE SENT TO THE AI QUEEN JEAN AT PELITBRO. MY WATER FOUNTAIN IS WITHIN THE WARRANTY PERIOD AND ALL THEY NEED TO DO IS SEND ME A MOTOR THAT ACTUALLY WORKS. DO NPT BUY FROM THIS COMPANY.

Alexa was really helpful with my issue in every step and resolving it.

They have cleared up my misunderstanding on how my order was shipped.

Finally, thanks to these products, I’ve solved the problem of taking care of my cats even when I’m away from home for several days.
The devices are fantastic, and the apps for managing feeding are perfect—intuitive, easy to use, and truly reliable. I purchased both the wet food feeder and the dry food feeder, and now I couldn’t do without them.
Petlibro’s customer service is also exceptional: the staff are extremely kind and very quick to respond. Highly recommended!

Finalmente, grazie a questi prodotti, ho risolto il problema di prendermi cura dei miei gatti anche quando sono fuori casa per più giorni.
I dispositivi sono fantastici e le app per gestire i pasti sono perfette: intuitive, semplici da usare e davvero affidabili. Ho acquistato sia il distributore di cibo umido che quello di cibo secco e ormai non potrei più farne a meno.
Anche il servizio clienti Petlibro è eccezionale: personale gentilissimo e rapidissimo nelle risposte. Consigliatissimi!

There was a problem with the delivery service, they were rude and actually threw my package onto my porch. They had no idea what was in the package and it could have been damaged, fortunately it wasn’t but that company is not customer friendly.
I contacted Petlibro and Vincy responded to me very quickly, making sure the product was not damaged and reassured me that he would take care of letting the delivery company know about their service.
We love our Petlibro products and their customer service is excellent, prompt response and reassurance that we would always be taken care of.

They worked with me to try to resolve the issue with my device and when we were unable to fix the problem they sent me a replacement device.

Great customer service and I really like the Luna Litter Box and AI feature.

Excellent! I had to email for the first time with a small issue about my Dockstream Cordless 2 water fountain that I couldn’t fix, it literally was resolved within 5 minutes - so impressed with Petlibro customer service. Polite, friendly and knowledgeable, love this brand.

I requested assistance because my Petlibro wet feeder was not working properly. Randy was the representative I worked with. After a few email correspondences where I shared a video and a couple of photos of my defective Petlibro he was able to assist me and ordered a replacement under the warranty.

I recently had an issue with my Polar Wet Food Feeder from Petlibro and reached out to customer support. Randy was the representative who helped me, and I had a great experience working with him.

At first, Randy walked me through several troubleshooting steps to try and fix the problem. He was patient, clear, and very thorough in making sure we covered all possible solutions. When those steps didn’t resolve the issue, he quickly recognized that the unit itself was defective.

Without any hassle, Randy arranged for a replacement, making the entire process smooth and stress-free. I really appreciated his persistence in trying to fix the issue first, and then taking swift action once it was clear the product was faulty.

Thanks to Randy’s excellent support, I now have a properly working feeder. It’s great to see customer service done right—I’d definitely recommend Petlibro and their team!

There was an issue with being notified that the feeder was empty. Customer service was helpful in trying to troubleshoot with me via email. I especially liked how I was able to respond to the same email thread throughout the interaction. They suggested a few things to check and clean on the machine. When we exhausted all steps, they immediately sent a replacement.

Absolutely fantastic, prompt service and product support. We’ve had out kitty fountain for almost a year and the pump was not pushing out as much water as it use to. Our customer support Rep, Kin, guided us through how to clean the motor, but for some reason the water flow was still low. Kin immediately sent a replacement motor that will arrive in two days. We have other Petlibro products and have had no issues at all, love this brand and even more so after this experience.

My equipment experienced an issue. The customer representative spent a great amount of time to address the issue. She was really friendly and helpful. My issue was resolved rather quickly and without issue.

We have been buying Petlibro's filter packages for years for our stainless steel cat water fountain.
Always the same great quality and prompt service except for a little snafu on our last order, which was amiably resolved.

Very nice machine. My cat likes it. Very easy to put together.