Petlibro Reviews 671

I’ve been buying Petlibro products for the last few years and have been very happy with everything I’ve purchased and I really admire their innovation in the pet tech space. Most recently, I was having issues with our automatic wet food feeder, and customer service was very quick to acknowledge the issue and help me troubleshoot. When the issue could not be resolved, they promptly sent me a replacement. Very happy with their level of customer service and willingness to make it right.

The customer service here is exceptional. I had to cancel my subscription, but I couldn’t find the option within the app. I sent an email to their customer service, expecting a response the next day when I would be charged. Surprisingly, they replied immediately, confirming the cancellation and resolving my issue in under 10 minutes. If I had checked my email sooner, it would have been even quicker. I highly recommend this company for their outstanding customer service.

I've made three purchases with Petlibro, and I have been very pleased with the products and the service! Ordering online was easy. The products were timely delivered.

Alexandra was my customer service agent and did such a amazing job helping me troubleshoot my petlibro feeder machine! We walked through all the steps for hours trying to figure out what was wrong with the camera on my machine! She was so helpful and patient with me while I was trying to email her information about the product on my machine. She really took the time out to help me out! Please give her a raise in her salary or a bonus in her check because she a outstanding customer service agent please hire more people like her! Thank you ps she is a cutie 😊

Very helpful and personal service. 👍

Excellent customer service. They really stand behind their product. I had an issue and it was resolved much sooner than I anticipated. They go above and beyond and this company really cares about pets!

Products all act as if the subscription is optional but lock features that you want behind an expensive subscription that works half the time. Customer service fails to respond in a timely manner. Shipping expectations versus reality are false illusions. They’ll help you return your purchase but only after they approve the return and also charge you for shipping. Go with a different brand of smart pet products.

Very quick responses, they very efficiently replaced a product with mechanical issues.

super helpful and responsive appreciate the help!

Vince was so helpful and efficient. He made certain my exact part was found, the order placed, and confirmed it had shipped. I was having problems with the Chat function but after multiple agents he was able to solve the issue!

My feeder stopped working but with the help of customer service and a new part, we had it working again in no time. Rose was quick to respond and quick to help diagnose the issue with the device.

Prompt response and was very helpful.

Petlibro is amazing. Encountered issues with the fountain, in which they were very responsive, attentive, and efficient with getting the issue resolved. Truly recommend!

Bought two smart cat feeders from Petlibro and we had only one cat who could use it so we wanted to return the other - unopened and unused.
We were very happy with the promptness of the customer service and they were very helpful. Would definitely purchase something again from them.

This is the absolute best cat company ever! To respond consistently and help resolving any issues that may arise! I appreciate all they do for me and will never use any other cat company!

Easy to place order & discount offered at point of purchase. It arrived within 5 days of purchase! Customer service were also very polite prompt at replying. Cheaper than their competitor and IMO a better product (Luma Litter Robot)!

Very helpful customer service! My cats love the stainless steel water fountain. My town’s post office returned the one I ordered for our second home because I didn’t put the P.O. Box. Vincy at petlibro is reshipping it to me - he was very helpful.

My cat absolutely loves this! She’s always loved running water, but I didn’t know if she would use a fountain (you know what cats can be like!) and thought is was a lot of money to spend for her not to use it. I needn’t have worried, she immediately took to the fountain and spends a lot of time drinking from it and playing with it. Which is where the splash mat is very useful too and catches any spills. The filter really does keep the water fresh and clean. It’s easy to clean and change the filter too and looks smart in our newly renovated kitchen. It tells me how much my cat is drinking and when it needs refilling or the filter changing. I can’t speak highly enough of it and would recommend to all cats and their owners! Also great customer service.

They are providing exceptional customer service. I have had two units stop cooling properly after over a year of having them and the company has replaced the unit without question after confirming the device is not functioning properly. The company's customer service response time is also great!

Do not trust Petlibro products around your pets. We bought their Polar wet food feeder - it worked fine for a while, until last week when the motor shorted on and continuously rotated the food dish. The door opened, and it kept rotating. Resetting the machine, unplugging for hours, unpairing, resetting, repairing - zip. Motor keeps running. What if we were gone for a few days? It's not going to keep anything remotely refrigerated; the sliding door opened just fine, and there are multiple pinch points - what if our cat got trapped by the rotating food dish?

We reached out to Petlibro customer service and didn't hear back for 4 days. When they finally contacted us, they demanded a video of the defect and a purchase receipt to prove our ownership, or else they "couldn't" (wouldn't) help us. They claim a new feeder is on the way, but at this point, I'll be looking elsewhere for all things pet-related.

Do what you will, but I would recommend you steer well clear of a corporation that seems more fixated on their income stream and hitting the shelves than caring if their shoddy products endanger their entire consumer base. You do you, but I care about my pet's livelihood and safety.