Having Petgevity cover puts our mind at rest completely. No matter what happens with our little dog we know she will be cared for in every way. Claims are paid promptly and without any complications... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been with Petgevity for around 3 years. When my dog took cancer and we were doing through a difficult time they took care of everything along with our vets. Unfortunately Maddie didn't make it... See more
You find out how good your pet insurance is when you need to make a claim. I cannot fault how Petgevity have dealt with my claims. I had to say goodbye to one of my cats, recently and the compassion a... See more
My Cockapoo had a tumour in his jaw. Petgivity helped take the strain off me by dealing direct with his hospital during his illness. Once we had established Ted was covered for this illness, it was a... See more
Company details
About Petgevity
Written by the company
About us
It's time pets had the support they need to live long, healthy lives – regardless of their health history. So in 2021, Petgevity made a promise to support this goal by providing the right care, the right cover and the right protection 👩⚕️
Pets are more than just animals… They're family, and they deserve the best chance to live a long, vibrant life, free from limitations. That's why we created Petgevity – designed to help every pet thrive, no matter their health history or age 🐶🐱
Why Petgevity?
Protect your cat or dog from just four weeks old with no upper age limit and cover for pre-existing conditions*.
It's pet insurance to suit both your pocket and your pet's individual needs.
- A choice of vet fee limit between £1,000 and £15,000
- Quick payment – Our claims were paid on average in 3.5 days in 2025, with an 89.68% approval rate
- Decide if you'd like to add an excess or bill share (also known as co-payment)
- Choose additional cover options like dental illness, travel and holiday, and missing pet cover
- Pick and mix cover limits to suit each individual pet, all under one multi-pet policy
With Petgevity, you get more than just vet fee cover:
- Unlimited 24/7 video calls to UK-based experts FirstVet 📲
- Dental accident cover 🦷
- Behavioural treatments and complementary therapy 👩⚕️
- Emergency care 🏥
- Third-party liability for dogs 🐶
*Cover for pre-existing medical conditions is subject to acceptance on our Lifetime Plus policies. They will not be covered unless you have declared them and they are shown on your Confirmation of Cover.
Reviews prior to 15th March 2025, were for this business under its former name.
Contact info
Britannia House, NN47YB, Northampton, United Kingdom
- 0333 006 3211
- info@petgevity.co.uk
- petgevity.co.uk
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Price ok
Price ok. Not claimed. On line chat could not resolve issues in full. Overall Good.
8 June 2026
Easy to set up and reasonable price
Easy to set up and reasonable price. Not used yet so no comment on claim process
29 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor practises
Policies are renewed automatically without a quote being sent beforehand with an option to opt out.
28 June 2026
Reply from Petgevity
Good afternoon Chris,
Thank you for taking the time to leave a review.
Renewal quotes are usually generated and sent out at least 21 days before the renewal start date. This may have gone to your spam/junk folder.
I can see that you have spoken with an agent via email, and you have now cancelled your policy with us. We are sorry to see you go,
Kind regards,
Michele.
Awful, scammers.
Refused to pay out a claim despite having a lengthy live chat where they agreed to cover the costs.
3 years of paying for insurance to finally make a claim and they refuse to pay. Disgusting.
21 June 2026
Reply from Petgevity
Dear Customer,
Thank you for bringing your concerns to our attention. We have passed this back to our claim’s specialist complaints team. You will receive a formal acknowledgement and details on the complaints process within the coming days.
Many thanks
Petgevity
Nice people to deal with ...
No quibbles and even reduced our premium this year without us asking.
A seemingly trustworthy company with our dogs best interest at heart.
27 June 2026
My dog needed ops on both eyes
My dog needed ops on both eyes, and the costs for specialist ophthalmic surgery were more than I could afford, but Petgevity came up trumps by agreeing to meet the vet bills, and I am so very grateful that they did.
20 June 2026
Just all so easy
Just all so easy . Email informing time to renew , then just carry on paying 👍 increase every year but so much less than competitors. Knowing my pet is covered for all emergencies is great.
20 June 2026
Great value for money
Have always paid my claims in a reasonable time and very easy to claim.
20 June 2026
Reply from Petgevity
Good afternoon Jason,
Thank you for taking the time to leave a review. I am sorry to hear your renewal price is not what you were looking for. I can see that your policy has been auto-renewed.
Premiums can increase at renewal for a few reasons. As pets get older, the risk of illness or injury tends to rise, which can affect the cost of cover. If you've made a claim, that can also impact your premium. Additionally, vet fees and treatment costs are rising across the industry, and these increases affect all policyholders — not just individual cases. Our prices are also regularly reviewed to remain competitive, but factors such as government tax changes, increased treatment and medication costs, and overall veterinary inflation have made it necessary to adjust our pricing to stay sustainable.
That said, we can also look at options to help reduce your premium, such as increasing the excess or bill share, or lowering the vet fee cover.
If you want to discuss your renewal options further, please call our customer service team on 0333 006 3211, email info@petgevity.co.uk or start a live chat with us via your online account or our website www.petgevity.co.uk
Kind regards,
Michele.
Very good sevice ,and price
19 June 2026
I’ve just joined with a new rescue dog
I’ve just joined with a new rescue dog. I’ve never had pet insurance before but spent so much on our old much loved dog. Yours sounded best because there was not hidden costs of it suddenly going up, this made a big difference to me thank you.
19 June 2026
Responded to claims quickly
Responded to claims quickly, kept me informed and paid out quickly. No complaints.
26 June 2026
We did not renew with you for this year…
We did not renew with you for this year as you had doubled your premium so we went to another provider. We told you that we were not renewing yet here we are on the day of renewal having now to tell you again that we are not renewing
26 June 2026
Reply from Petgevity
Good afternoon Bridgette,
Thank you for taking the time to leave a review. We are sorry to hear that you did not want to renew your policy with us. I can see that your policy auto-renewed today, as the opt out of auto-renewal option had not been actioned due to an agent you had spoken to, waiting on a reply to see if you wanted to explore any options to help reduce your premium, such as increasing the excess or lowering the vet fee cover. .
I am sorry to hear your renewal price was not what you were looking for. Premiums can increase at renewal for a few reasons. As pets get older, the risk of illness or injury tends to rise, which can affect the cost of cover. If you've made a claim, that can also impact your premium. Additionally, vet fees and treatment costs are rising across the industry, and these increases affect all policyholders — not just individual cases. Our prices are also regularly reviewed to remain competitive, but factors such as government tax changes, increased treatment and medication costs, and overall veterinary inflation have made it necessary to adjust our pricing to stay sustainable.
If you want to discuss your renewal options further, or cancel your renewed policy, please call our customer service team on 0333 006 3211, email info@petgevity.co.uk or start a live chat with us via your online account or our website www.petgevity.co.uk
Kind regards,
Michele.
Successful claim for my maisey
I was very pleased with my petgevity and my claim was dealt with respectfully Thankyou 😊
3 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.