Good communication and solved an issue with my passcode. Not the company at fault but another customer inputting wrong code. Results received much quicker than expected.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paid for a cavapoo bundle, they only performed the poodle tests, missing two tests. The only option in the chat on the website is to email, which I have multiple times - no response. And no contact n... See more
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... See more
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... See more
Company details
Written by the company
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Contact info
Cooil Road, IM4 2AY, Braddan, Isle of Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4.0
Great
149 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Pet Genetics Lab
Thanks Kirsty!
Reply from The Pet Genetics Lab
Thanks Lynn!
Reply from The Pet Genetics Lab
Thanks Natalie!
I have an issue with the findings of…
I have an issue with the findings of the lab testing . Both mum and dad are clear but pup came back as a carrier. I have emailed The Pet Gen Lab 5/6 times to ask if this is their mistake or stud dog fraudulent paperwork. I appreciate they cant share certain information, but I have not received any response. Such a serious matter, im very disappointed.
24 March 2025
No results after three week wait…
Still haven’t had results three weeks after sending the swabs back. No response to my query email after four days.
Not good service.
Shame because I used Pet Genetics Lab four years ago and the process was slick.
3 May 2025
Unprompted review
Reply from The Pet Genetics Lab
Hi Gill,
Did you send back the brush swabs inside the barcoded packet? We had one set of swabs arrive at the start of April with no identification at all on them other than a Royal Mail tracking sticker, not even a sender address. With no ID on the swabs to know who has sent them we can't process them. That's the only thing I can think of, because all swabs with barcodes are scanned in as soon as they arrive, which fires off an email to let you know they are here. If you didn't receive that email, then it's likely that your swabs were the ones that didn't have any identification with them.
Clear and easy to navigate website
Clear and easy to navigate website, clear instructions on swob package. Good lines of communication through out.
21 March 2025
Avoid this company at all costs!
Requested tests for our dogs breed. We have parents tests which are all clear. It is impossible for the dog to be anything other than clear for this particular test with clear parents. Results came back as carrier. Terrible customer service they say they're retesting it but now don't answer. These test cost £150 total cowboy company avoid at all cost.
1 April 2025
Unprompted review
Does not allow you to put the actual…
Does not allow you to put the actual breed your dog is if it's not on their recognized list of breeds.
13 March 2025
Not impressed
Not impressed, incorrect test results and poor customer service. Do not use, use someone that is accredited by the Kennel club as pet genetics lab are not!
We got an ICT test done for our golden retriever. Her dad is affected by it but mum is untested. Knowing this our girl should either be a carrier or affected. However the results came back as clear for her which cannot be accurate! I contacted pet genetics lab via email at the end of march but still have not heard anything back. Total waste of money I would avoid this company unless you don't mind wasting £50.
28 February 2025
Unprompted review
Quick and easy
18 February 2025
I stupidly forgot to write the swab…
I stupidly forgot to write the swab number before I sent it however pet genetics were so helpful! I was so worried id loose the money so thank you!
11 February 2025
Pet Genetics Lab is NOT recognised by The Kennel Club - waste of time and money!
It turns out that Pet Genetics Lab lost their ability to have DNA test results recorded by The Kennel Club in 2020 because they do not comply with their requirements to fulfil recognised status. Shame I didn't know this until long after the tests were paid for and undertaken. As a result, the £180 worth of DNA tests (comprising 5 different tests for 4 different dogs, so not an easy thing to have collected samples for) is completely useless, and I have to go elsewhere to repeat the tests now, losing my money and months of effort. What a waste of time. Don't bother if you're a Kennel Club registered breeder - they will reject the certificates.
31 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.