I never knew how my husband supposedly signed up for this online company but after emails and their consultation they have given a refund. I am pleased with the outcome and he needs to be careful onl... See more
Company replied
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See what reviewers are saying
Charlotte, did a fantastic job at helping me with my problem. She made the process pain free and was very professional and extremely helpful. So great full for her help today! Thank you so so much Cha... See more
Stay away from this website! I had ordered something from here. I waited for two weeks it's never been delivered then I contacted them. Every time a different support member replied to my email and... See more
Company replied
On the13 of December 2023 my acount was debited by Petfun4you. I immediately emailed the support team and they responded promptly to say that unfortunately they cannot reverse the transaction as only... See more
4.1
Great
261 reviews
Hasn’t replied to negative reviews
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I didn’t received my order which was…
I didn’t received my order which was suitcase but they took my money on my account until today,When I try to communicate I did get any response I was so angry.
14 January 2024
Unprompted review
Wrongfully subscribed but refunded
On the13 of December 2023 my acount was debited by Petfun4you. I immediately emailed the support team and they responded promptly to say that unfortunately they cannot reverse the transaction as only authorised transactions result in an account debited but they will however investigate the matter. I am happy to say they have since contacted me to initiate a refund. Which will be processed shortly.
13 December 2023
Unprompted review
Fact that my request has been considered
Fact that my request has been considered
5 June 2024
Unprompted review
ppreciate help given
Greatly appreciate help given. Recommend to friends. Again many thanx. Anna
31 May 2024
Unprompted review
ISorry I can't help …
I can not give you a review cause I wasn't with you people long enough , so please stop asking for a review from me, Raj stop asking me thankyou and I'm sorry I can't help
15 May 2024
Unprompted review
The issue is being resolved
This company debited my account unauthorised, the matter was escalated to their customer care and a consultant named Josh is gladly assisting me with the cancellation of the subscription and a refund, thank you for taking your time to rectify this misunderstanding.
7 May 2024
Unprompted review
I'm so grateful that you are my…
I'm so grateful that you are my assigned agent you're so good at communicating keep a good job😊😊
10 May 2024
Unprompted review
Reply from Petfun4you
Dear Kim,
We're happy to hear that your issue was rectified to your satisfaction.
We look forward to serving you again!
Thank you,
Kind Regards,
Petfun4you
Subscribed by mistake
Subscribed by mistake, their customer support contacted and gave help, thanks to their agent Ray
6 May 2024
Unprompted review
Reply from Petfun4you
Dear Myrna,
We're happy to hear that your issue was rectified to your satisfaction.
We look forward to serving you again!
Thank you,
Kind Regards,
Petfun4you
Mac Donald's scam
Signed up for a Mac Donald's promotion, entered my personal details including my payment through my bank, then I received a msg saying payment unsuccessful but the payment wae debited from my account
OUT AND OUT LOWLIFE Scammers
Looks like these thieves are based in Limassol
I've reported them to a fight the scammer site, hopefully they find them and shut them down
29 April 2024
Unprompted review
Reply from Petfun4you
Hi Paul,
Thank you for taking the time to share your experience.
I am deeply sorry to hear about your concerns, and I want to assure you that we take them seriously.
Please we are not a scam and our contract has a zero-tolerance against any fraudulent activity because your trust is vital to us.
To address this issue, please reply to our email sent from support@petfun4you.com.com.
Regards,
Josh
Order not fulfilled but willing to accommodate
Thank you for trying your best to accomplish my request.
3 April 2024
Unprompted review
Reply from Petfun4you
Dear Nathalie,
We're happy to hear that your issue was rectified to your satisfaction.
We look forward to serving you again!
Thank you,
Kind Regards,
Petfun4you
Refund processing
The complaint that I brought forward is receiving attention, I have already received correspondence regarding this matter.
Kind Regards
Musa
2 April 2024
Unprompted review
Reply from Petfun4you
Dear Musa,
We're happy to hear that your issue was rectified to your satisfaction.
We look forward to serving you again!
Thank you,
Kind Regards,
Petfun4you
Unknown membership to a company
I never knew how my husband supposedly signed up for this online company but after emails and their consultation they have given a refund. I am pleased with the outcome and he needs to be careful online. I appreciate them reaching out regarding our concerns as we live in Australia and this company is in England.
31 March 2024
Unprompted review
Reply from Petfun4you
Dear Caroline,
We're happy to hear that your issue was rectified to your satisfaction.
We look forward to serving you again!
Thank you,
Kind Regards,
Petfun4you
Someone calls me March 26 to ask about…
Someone calls me March 26 to ask about a refund made to me in Dec 23? Whatever
26 March 2024
Unprompted review
Petfun4you
The company that accessed my information and stole money from my card every month even though I didn't spend any money! I have a complaint!
15 March 2024
Unprompted review
Reply from Petfun4you
Hi Nevin,
I'm sorry to hear about the issues you've encountered, and I want to assure you that we take this matter seriously. It appears there may be a misunderstanding, and we are committed to investigating and resolving the situation promptly.
To assist you further, we have sent an email to the address associated with your account. Please check your email inbox, including the spam or junk folder, for a message from our customer support team at support@petfun4you.com.
Kindly respond to that email with any additional details or concerns you may have.
We value your satisfaction, and we appreciate your cooperation as we work to address this issue. If you encounter any challenges or have further questions, please feel free to reach out to us through the provided email address.
Thank you for your understanding, and we look forward to assisting you promptly.
Best regards,
Petfun4you
This is a total scam
This is a total scam! They will steal your card details and scam you for hundreds of dollars. Look out for this fraud!
4 January 2024
Unprompted review
Reply from Petfun4you
Hi Hein & Chantal,
I'm sorry to hear about the issues you've encountered, and I want to assure you that we take this matter seriously. It appears there may be a misunderstanding, and we are committed to investigating and resolving the situation promptly.
To assist you further, we have sent an email to the address associated with your account. Please check your email inbox, including the spam or junk folder, for a message from our customer support team at support@petfun4you.com.
Kindly respond to that email with any additional details or concerns you may have.
We value your satisfaction, and we appreciate your cooperation as we work to address this issue. If you encounter any challenges or have further questions, please feel free to reach out to us through the provided email address.
Thank you for your understanding, and we look forward to assisting you promptly.
Best regards,
Petfun4you
Resolved
I have now been offered a refund and the issue is resolved upon receipt. The correspondence advises there was a misunderstanding which I am happy to accept when I get the refund.
3 January 2024
Unprompted review
Reply from Petfun4you
Dear Jon Leech,
We're happy to hear that your issue was rectified to your satisfaction.
We look forward to serving you again!
Thank you,
Kind Regards,
Josh
Customer Service Resolution
Violet from customer service reach out and told that they are going to resolve my concern and issue a full refund.
4 January 2023
Unprompted review
Reply from Petfun4you
Dear Rosalyn Durban,
We're happy to hear that your issue was rectified to your satisfaction.
We look forward to serving you again!
Thank you,
Kind Regards,
Josh
Reply from Petfun4you
Dear Thomas,
I hope this message finds you well. I'm sorry to hear about the challenges you've encountered, and I appreciate you reaching out to us with your concerns.
I want to assure you that PetFun4You operates independently, and we have no affiliation with any other activities or websites. I apologize for any confusion you may have experienced, and I understand the frustration regarding the credits and availability of products.
Regarding the credits, I'd like to clarify that our credits are designed to enhance your shopping experience, and I'm sorry for any inconvenience caused by the expiration. We're committed to resolving this matter and making things right for you.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve these issues. If there's anything else you'd like to share or discuss, please feel free to reach out.
Best regards,
Violet
PetFun4You Team
petfun4you is a phishing website
The same story as other people reporting this site.
First, one makes me pay for a false delivery, the credentials are then used for a subscription whith a weekly fee of 64,95 €!! Each 30 days the 64,95 € that you payd before cannot be used anymore for paying for articles in the shop.
We tried to order some things to use all of our credits but the site cancels the order because they cannot deliver.
29 October 2022
Unprompted review
Reply from Petfun4you
Hello,
I hope this message finds you well, and I appreciate you bringing your concerns to our attention. I'm sincerely sorry to hear about the challenges you've faced, and I want to assure you that we take your feedback seriously.
I would like to clarify that PetFun4You does not engage in any deceptive practices, and we do not use payment information for unauthorized subscriptions. We operate with transparency and prioritize the security of our customers' information.
It seems there may be a misunderstanding, and I want to assure you that we are committed to resolving any issues you've encountered. We do offer a membership program with exclusive benefits, but we do not initiate subscriptions without explicit consent.
I understand the frustration with the order cancellations, and I want to assure you that we will investigate this matter thoroughly. Your experience does not align with our standards, and we want to rectify the situation.
To better assist you, could you please provide more details or reach out to our customer support team at support@petfun4you.com? We are here to address your concerns and ensure a positive resolution.
Thank you for your understanding, and we appreciate the opportunity to make things right for you.
Best regards,
Violet
PetFun4You Team
I have 2 charges on my card for this…
I have 2 charges on my card for this awful company. I haven't ordered anything thankfully but they have charged me 9.37 and 47.12. They will not return my money. Stay away from them.p
7 October 2022
Unprompted review
Reply from Petfun4you
Hello,
I hope this message finds you well, and I'm genuinely sorry for the inconvenience you've faced with PetFun4You. Your feedback is essential, and we take matters like unauthorized charges seriously.
I want to provide clarity regarding the charges you've mentioned. It appears there may be a misunderstanding related to our membership concept. We offer a membership program with exclusive benefits, and charges may be associated with membership fees or credits for future shopping.
To ensure a swift resolution, could you please provide more details or contact our customer support team at support@petfun4you.com? We want to thoroughly investigate the charges, explain our membership concept, and work towards a satisfactory resolution.
I want to emphasize that our goal is to address your concerns and provide a positive experience. Your satisfaction is our priority, and we appreciate your cooperation in helping us resolve this matter.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Best regards,
Violet
PetFun4You Team
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