Peters' Cleaners Reviews 

1,289
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, polite, and knowledgeable, making every single interaction pleasant and welcoming from the start. People also deeply appreciate the consistently high quality of the clothing care, reliable packaging, and remarkably efficient turnaround times offered daily. Though some customers noted occasional issues, a few people experienced specific problems like unremoved stains or items coming back creased. Some reviewers were not happy with certain outcomes, mentioning that particular garments had persistent marks, damages, or missing parts upon return. These minority experiences show that results can occasionally fall short of expectations.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast collection, efficient... See more

Staff

Consumers find staff to be positive, highlighting that team members are always polite, professional, and... See more

Quality

People report positive experiences with quality, noting that garments and household items return... See more

Product

Users describe positive interactions with product, highlighting fast and efficient service with items... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the friendly team, efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic experience with Peters Cleaners. The whole process was extremely convenient. I placed my order online and sent the items via an InPost locker, which made everything so easy! Th... See more

Company replied

Rated 5 out of 5 stars

I did not have my receipt with me at collection, but the jacket was found promptly. It has never been a problem finding nearby parking on Lincoln Road New England. My jacket was bought new and on-line... See more

Company replied

Rated 5 out of 5 stars

As usual a fast efficient service.i was a bit dubious about using the InPost locker system.I needn’t have worried as both items(men’s suit and ladies jacket)came back perfectly cleaned and wrapped.

Company replied

Rated 5 out of 5 stars

My first visit and I got a friendly reception, which made me feel comfortable from the onset. A decent price point for one winter Jacket. I was happy with the quality of cleaning and p... See more

Company replied


Company details

  1. Dry Cleaner
  2. also in
  3. Clothing Alteration Service
  4. Laundry Service

Written by the company

Peters’ Cleaners has partnered with InPost to make proper dry cleaning ridiculously easy: drop off and collect when it suits you, without racing to opening hours. Behind that convenience is the same Peters standard we’ve been known for since 1963. We’re not a production line, and we don’t rush items through machines. Every garment is checked by hand, treated individually, and cleaned using the method that best protects the fabric. Our team includes specialists with decades of experience, and it shows in the details, from stain removal and fabric assessment to pressing garments back into perfect shape. We look after delicate silks, structured tailoring, occasion wear, vintage pieces and everyday favourites with the same care. Quality is our promise: every item is inspected throughout the process and goes through a two-stage quality check before it’s returned. Clothes come back carefully finished and protected. InPost makes it simpler to use us, but nothing about the craft has changed.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,289)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service every time

Always great service from Peter’s’, staff are lovely, they are fast and results are always spotless.

3 March 2026
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Reply from Peters' Cleaners

Thank you for the great feedback and 5-star review!

Rated 5 out of 5 stars

It’s a gem!

I had not been to Peter’s Cleaners for a few years but the assistant remembered my name straight away. The service is brilliant, really friendly and very efficient. It’s a gem!

15 January 2026
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Reply from Peters' Cleaners

Thank you for the review and lovely to have you back!

Rated 5 out of 5 stars

I have used these cleaners for over 30…

I have used these cleaners for over 30 years. They are always so professional and polite. They even know me by name when I walk in the shop which shows what attention to detail they have.

11 March 2026
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Reply from Peters' Cleaners

Thank you so much for your continued custom and for taking the time to write a review. We really appreciate it.

Rated 3 out of 5 stars

Items are always very professionally…

Items are always very professionally cleaned.
My only concern is why full payment needs to be made before the service is carried out. A deposit would be more reasonable. If there was an issue how easy would a refund or resolution be made.

6 March 2026
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Reply from Peters' Cleaners

Hi Melanie, thank you for your review. We note your comment and want to explain that we moved to payment on drop off as so many people didn't come to pick their items up, even though we had incurred cost cleaning them. One customer refused to pay for their curtain clean as they had decided to change the colour of their room! We always offer a free of charge reclean and issues are extremely rare but dealt with professionally and fairly. That is why we have so many loyal clients.

Rated 5 out of 5 stars

I have used these cleaners for many…

I have used these cleaners for many years. Lovely staff and cute shop. Their work is always great and I have never had any problems. The only minor niggle that I have would be that their turn around time for some items is quite long.

11 March 2026
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Reply from Peters' Cleaners

Hi Maddy, thank you so much for your loyal custom. If you need a faster turnaround do ask. Some items (such as down filled jackets) take a little longer as we need to ensure the feathers are properly aired etc.

Rated 5 out of 5 stars

Quick and efficient!

I have used Peter’s Cleaners many times for dry cleaning and alterations. They are very quick and efficient!

3 March 2026
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Reply from Peters' Cleaners

Thank you so much for sharing your experience and we are so pleased you are happy with our service.

Rated 5 out of 5 stars

First class service

First class service. Very helpful staff

4 November 2025
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Reply from Peters' Cleaners

Thank you for the great review. Lovely to know you were so pleased with our service and how helpful our staff were. We look forward to cleaning for you again.

Rated 5 out of 5 stars

Every step is communicated

The experience is different to going to a store so you need to be a little more organised. Having said this. It takes a few days in transit either way but during this time you are emailed every step, so you know and advised on every step of the process. Very happy with the service and the results.

18 February 2026
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Reply from Peters' Cleaners

Thank you so much for the review and very pleased you were happy with our InPost service and the clean!

Rated 5 out of 5 stars

Freindly

Freindly, efficient and timely

15 January 2026
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Reply from Peters' Cleaners

Thank you so much for leaving a review and for the lovely comments. I will ensure I pass on your application.

Rated 5 out of 5 stars

Garments are always beautifully cleaned…

Garments are always beautifully cleaned & pressed. The lovely lady in my local branch is always honest if she thinks a stain is unlikely to come out.

7 January 2026
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Reply from Peters' Cleaners

Thank you so much for the 5-star review. Honestly is definitely our policy!

Rated 5 out of 5 stars

Excellent service

Great service by friendly and informative staff. I have used them for years and won't go anywhere else even though there are more convenient cleaners available to me.

23 January 2026
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Reply from Peters' Cleaners

Thank you so much for leaving such a great review. So pleased you are happy with our service.

Rated 5 out of 5 stars

Marianne in the Stamford Shop is…

Marianne in the Stamford Shop is delightful, helpful and very efficient and a great ambassador.

My bedlinen is always washed and ironed to a high standard and it is a joy to work with your company.
Thank you all!
Mrs. Ursula Rigg

24 January 2026
Peters' Cleaners logo

Reply from Peters' Cleaners

How lovely to hear. I will pass on your thanks to Marianne and everyone at the cleaning hub. Thank you so much for the lovely review.

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