Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... See more
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Review summary
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I just had to write a review for the amazing customer service I received. I brought cat kibble that came damaged in the box, I emailed and got a response right away and got sent a replacement. It’s m... See more
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Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... See more
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Petdirect makes it sooo easy to shop for your furbaby. Great range, good prices, fast reliable service. A subscription means that you never run short with food and tge flexibility of being able to cha... See more
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Company details
Written by the company
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Contact info
32e Patiki Road, 1026, Auckland, New Zealand
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5.0
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My family and I absolutely love PetDirect
My family and I absolutely love Pet Direct in Christchurch! It is easily the top pet shop around. The store layout is amazing, and they have a great selection of products. What truly sets them apart is the incredible team. The workers are so lovely - they greet us and our pups so warmly every time we walk in, and they even know our dogs by name! We won't go anywhere else. Highly recommend!
4 June 2026
Unprompted review
Reply from Petdirect
Mōrena Olivia! 🐾
Thank you so much for this wonderful review! We're absolutely thrilled to hear that you and your whānau (and your pups!) are loving your visits to our Christchurch store.
A treasure trove of goodies.
This is the first time I have purchased from Petdirect, it was so easy, just glided through the procedure.
I down loaded their app, was amazed at the many choices there was.
Really impressed by the speed of delivery, two days.
Will be urging my fur baby mums and dad's to give it a go.
Thanks Petdirect.😁
14 June 2026
Unprompted review
Reply from Petdirect
Kia ora Trish! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled that your first experience with Petdirect was so smooth and enjoyable. It's fantastic to hear that you found our app easy to navigate and loved the fantastic range of products we have available.
We're genuinely delighted by your kind feedback about our speedy delivery – getting your furry friend's goodies to you quickly is something we're really proud of! 🐱
We can't wait to see you again, and thank you for spreading the word to your fellow pet parents. We're so grateful to be seeing you and your fur baby soon! 😊
Cheers,
The Petdirect Team 🐾
Hunny dog
Customer service. Recommended by my daughter. Always helpful and prompt service
9 June 2026
Unprompted review
Reply from Petdirect
Kia ora Wendy! 🐾
What a wonderful ⭐⭐⭐⭐⭐ review – we're so grateful for your kind words! 😊 We're thrilled that your daughter recommended us to you, and it's fantastic to hear that you've experienced our helpful and prompt customer service.
Good Products for your Furbabies
Petdirect are always reliable with their Stock, and their deliveries are always prompt. I am pleased to recommend Petdirect.
3 June 2026
Unprompted review
Reply from Petdirect
Kia ora! 🐾
Thank you so much for the wonderful review! We're thrilled to hear that you're happy with our reliable stock and speedy deliveries. It's fantastic customers like you that make what we do so rewarding, and we absolutely love seeing you and your furbabies get exactly what you need, when you need it!
Reply from Petdirect
Kia ora Sandra! 🐾
Thank you so much for the wonderful feedback! We're thrilled to hear that you had such a fantastic experience with us. It's fantastic to know that our speedy delivery, diverse product range, and dedicated team all came together to see you well. Your kind words really make our day! ⭐⭐⭐⭐⭐
Helpful staff fast delivery good…
Helpful staff fast delivery good products
10 June 2026
Unprompted review
Reply from Petdirect
Kia ora Adelle! 🐾
Thank you so much for this wonderful feedback! We're thrilled you had such a positive experience with our helpful team and speedy delivery. We really appreciate your kind words about our quality products – it means the world to us!
We look forward to seeing you again soon. 🐱
They always have the stock i want
They always have the stock i want. They are the fastest and most reliable delivery ever!
15 June 2026
Unprompted review
Reply from Petdirect
Kia ora Tracy! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you consistently find the stock you need at Petdirect and that our speedy, dependable delivery service keeps your furry friends happy. 😺🐕
Great customer service and selection
Great customer service and selection! I have an auto delivery set up and it's very convenient, too.
12 June 2026
Unprompted review
Reply from Petdirect
Kia ora Liz! 🐾
Thank you so much for the wonderful feedback! We're thrilled to hear that you're loving our generous selection and that your Autodeliver subscription is making things so convenient for you. It's fantastic seeing you as a valued customer, and we really appreciate you taking the time to share your kind thoughts with us. ⭐⭐⭐⭐⭐
Fast delivery, best prices
We (I and my cat:) enjoy Pet Direct prices, range of products and fast reliable delivery.
Thanks! 🐈
12 June 2026
Unprompted review
Reply from Petdirect
Kia ora! 🐱
Thank you so much for the wonderful feedback! We're thrilled that you and your feline friend are delighted with our fantastic range, competitive prices, and speedy delivery service. It's fantastic to see such a positive ⭐⭐⭐⭐⭐ review – it truly makes our day! 😊
Reply from Petdirect
Kia ora H.T! 🐾
Thank you so much for your generous review! We're thrilled that you've found Petdirect to be a trusted choice for your pet's needs.
We're delighted that our speedy delivery lived up to expectations too! That's something we're genuinely proud of. 😺
Awesome company to deal with
Awesome company to deal with, great products, variety, excellent communication, speedy dispatch, notifies you of how your oversize package is coming and when. Just all round awesome to deal with.
10 June 2026
Unprompted review
Reply from Petdirect
Kia ora Chrissy! 🐾
Thank you so much for this wonderful ⭐⭐⭐⭐⭐ review – we're thrilled to hear you've had such a fantastic experience with us! 😺 We really appreciate your kind words about our diverse range of products, attentive communication, and speedy dispatch. It's fantastic that our tracking updates for oversized packages have been helpful too!
The order process was simple and easy…
The order process was simple and easy to use, especially for people who may not be tech savy. Easy to deal with.
Delivery service was outstanding.
9 June 2026
Unprompted review
Reply from Petdirect
Kia ora Willie! 🐾
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our order process straightforward and user-friendly – that's exactly what we aim for. It's fantastic that we could make shopping with us hassle-free, regardless of tech experience.
Great range of products
Great range of products, easy shopping experience and delivery is fast.
10 June 2026
Unprompted review
Reply from Petdirect
Kia ora Raewyn! 🐾
Thank you so much for the fantastic review! We're thrilled to hear you're happy with our fantastic range and that your shopping experience went smoothly. Your kind feedback about our speedy delivery really means the world to us!
We look forward to seeing you again soon! 😺🐕
The products I needed
The products I needed, delivered on time at the right price. Exactly what was required. Simple.
12 June 2026
Unprompted review
Reply from Petdirect
Thank you, Geoff! We're delighted we could get exactly what you needed to you on time and at a competitive price. Your feedback is really appreciated, and we look forward to helping you again in the future.
Great Company
Finding Petdirect has been fantastic.
Great range and also the option of having afterpay is so helpful.
I personally highly recommend Petdirect
5 June 2026
Unprompted review
Reply from Petdirect
Thank you so much, Kelly! We're delighted you're enjoying our range and that Afterpay makes shopping with us even more convenient for you. Your recommendation means the world to us, and we look forward to helping care for your pets!
Reply from Petdirect
Thank you so much, Fifi! We're thrilled that our fast delivery has impressed you. Getting your pet's essentials to you quickly is something we take great pride in, and we're delighted it's made a difference for you and your pets.
Convenient with auto deliveries plus…
Convenient with auto deliveries plus savings on products fast delivery. Afterpay option for payments. Recommend.
5 June 2026
Unprompted review
Reply from Petdirect
Thank you so much, Leshea! We're thrilled you're enjoying the convenience of our Autodeliver service and the savings that come with it. We really appreciate the recommendation!
Always great prices and products
Always great prices and products. Super fast delivery. Excellent to deal with. Thank you 😊
6 June 2026
Unprompted review
Reply from Petdirect
Thank you so much, Lee! We're thrilled to hear that you're happy with both our prices and the speed of our delivery—getting your pet's essentials to you quickly is something we really pride ourselves on. We look forward to seeing you again! 😊
Once again Petdirect did not disappoint.
4 June 2026
Unprompted review
Reply from Petdirect
Thank you so much, Vicki! We're thrilled that we've consistently met your expectations and earned your trust as a repeat customer—that really means the world to us.
Speed of delivery and products that I…
Speed of delivery and products that I can't get from our vet. Excellent service.
8 June 2026
Unprompted review
Reply from Petdirect
Kia ora Beryl! 🐾
Thank you so much for the wonderful ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you're enjoying our speedy delivery and that we're able to help you find the products you need. It's fantastic that Petdirect can complement your vet's care with items that are harder to source elsewhere!
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