PetCanva Reviews 3,018

TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Took 1 month and 4 emails to receive product. Was missing 1 of 3 items ordered and was never refunded, received or even responded to regarding missing item.

Rated 5 out of 5 stars

I have bought off them 2 times now, both times exceeded my expectations as far as customer service experience and actual product go! The only waiting time was shipping to Australia but that was ex... See more

Rated 5 out of 5 stars

Ever since receiving my gift, I have become a repeat customer! Their artist/s do amazing work in creating an accurate likeness of your pet. They involve you in the creation process so that you are hap... See more

Rated 5 out of 5 stars

I am totally obsessed with my dog and I’ve ordered with Pet CANVA about 6-8 various times, mostly portraits but I’ve also gotten blankets, hoodies, phone cases, stickers and also gifts for friends an... See more

Company details

  1. Pet Store

Written by the company

Our artists hand design each order with a picture of your pet. T-shirts, blankets, phone cases, canvases or even socks!


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Rated 4 out of 5 stars

Oh, how cool!

Oh, how cool! A very cool idea to make a print on any item of your favorite animal! I have a mini spitz and I decided to pin a blanket with his photo and a cup! And the print is very bright!

22 December 2021
Unprompted review
Rated 5 out of 5 stars

Update: Solution! (Old: The cat is GREEN, but they want $25 to reprint?!)

Update:
A huge thank you to the Petcanva associates watching Trust Pilot. I am impressed by the immediate solution and contact I received. Thank you!! Review updated.

Old:
I placed two orders on November 23 including two pillows and a large canvas. One of the orders, 207052, is for the canvas, where I approved the background, but have not received an email that it has shipped. The other order for the two pillows did ship and I received them. One pillow is great. The other though, is printed terribly. The grey cat in the picture I submitted is green on the pillow. I’ve written the support email extremely nicely but they are requiring $25 for a re-print fee. The pillow is not the same color as the picture I sent. There are satisfaction guarantees on their website including an assurance on the page where you choose a background, saying this is not a replica of the final product— the artists will make sure the result is great. The picture there doesn’t show a green cat either. I’m very frustrated that they are requiring me to pay them extra for fixing a mistake on their end. I have offered to pick up the finished re-print since it shipped from a location close to me so the costs are reduced for them, but they replied stating “the $25 fee still stands.” This is a gift. I cannot give this person a present of a pillow that shows their precious cat as green! This isn’t my fault. I’ve never encountered a customer service this difficult. This feels exactly like extortion.

4 December 2021
Unprompted review
PetCanva logo

Reply from PetCanva

Hi Dori! Thank you so much for your order and for giving us this feedback. We're sincerely sorry about this experience - it's never our intention to disappoint and I can definitely understand your frustration!

I was able to pull up your email and have worked with our Support team to come up with the best resolution we can provide you. We'll make sure to be in touch and we hope we we're able to make it up to you!

Thank you and sorry again,
Sara

Rated 5 out of 5 stars

Customized phone case from PetCanva

I ordered a phone case from PetCanva. I was worried at first that it would not stand up to my heavy use and abuse but I was happily wrong!! Not only does it look great but it has proved to be very durable.

My second purchase was a canvas of my furbaby for his birthday. He and my husband love it!! The colors, the artwork are just what they promised. I couldn't be more pleased!!

14 August 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely love this company

Absolutely love this company! Excellent quality and I’m obsessed with my products I’ve purchased. Any pet lover would die for these options for gifts or yourself. Very quick to respond and easy to get issues fixed should there be one!

5 August 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Experience!

Pet Canva has been an amazing experience for me I couldn’t be happier with the results! This is my second time purchasing from them and the artist have done a quick and wonderful job of portraying our furry friends! This makes for a great gift idea and have been big hits every time!

31 July 2021
Unprompted review
Rated 5 out of 5 stars

On this occasion I ordered a large…

On this occasion I ordered a large fleece blanket for my nephew because he loves his dog so much. I wanted to get him a gift that had something to do with his dog and so I did. The blanket came out amazing and he loved. I usually complete a review for any item I purchase right away, but I decided to wait to see how the quality of the blanket would hold up. And so far the blanket is amazing. I see him use it everyday and we have washed it a couple of times and the blanket doesn’t see to be fading like other blankets do. The quality of the blanket is great and durable. I definitely recommend buying from PetCanva. Super soft blanket!

23 July 2021
Unprompted review
Rated 5 out of 5 stars

Best Gift Ever !

The blanket came out so much better than expected, from the likeness of the pet picture I sent, to the soft quality. It was a gift for my sister’s cat’s “Gotcha Day” and she said it was the best gift ever of her fur babies.
I also had a login issue and their support team was so quick to help and keep me updated on my order!

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Maggie blanket

I had a blanket made with my dog, Maggie, for my little girl, and she takes it everywhere with her. She loves it! Highly recommended!

16 July 2021
Unprompted review
Rated 5 out of 5 stars

The Perfect Gift!

I'd never heard of PetCanva. Then, my pooch passed and a friend gave me one of their custom totes as a way to remember my old guy. It's the perfect gift! I love it and it never ceases to make me smile!

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Very impressed by the quality and…

Very impressed by the quality and service of Pet Canva. My housemates loved the blanket I got them as a gift with their two dogs on it and I’ll certainly be ordering myself one of my own dog. Highly recommend PetCanva and I hope to gradually order different products or theirs over time due to the amazing product just received!

12 July 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!!

Highly recommended!!!
I found this store when I was looking for the company who can make the blanket with my fur baby. And we LOVED it! Since then, we ordered like, tank top, cellphone covers, mouse pad for PC and another blanket… Each time, they made sure we loved them. If there is something we want to fix, we just had to tell them and they made sure!

3 July 2021
Unprompted review

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