PetBright Reviews 206

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Order was quick, correct, and very happy with the quality, would buy again. Spider my Cockerpoo loves her harness, she is able to do Zoomies without getting her lead around her neck. The flashing col... See more

Rated 5 out of 5 stars

Great product and aftershaves service. After our original purchase of 2 led collars. I spoke to customer services regarding a fault which had developed with 1 collar the day after contacting petbright... See more

Rated 5 out of 5 stars

Fantastic bright dog collar - so easy for us to spot our Doodle when he wanders off somewhere for a sniff, great for our peace of mind. It's so bright we just have the collar lights on static - he's... See more

Rated 5 out of 5 stars

An excellent collar for dark winter walks. Exactly as described, it is well made and effective. I chose the red colour and the lights show up really well in the dark, without being so bright that they... See more

Company details

  1. Pet Store

Written by the company

"Bright Ideas for your Pets". Supplier of high quality, practical dog products at great prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Left out in the rain

Left out in the rain. Package was on a Patio chair which could have been slid under the table to keep dry. No thought

19 December 2023
PetBright logo

Reply from PetBright

Hi Mr Johnson,

I am very sorry to hear that your parcel was left in the rain.

Unfortunately we do not handle the delivery process ourselves, so situations like this are out of our control.

We will however raise it with Royal Mail.

Thanks, PB

Rated 5 out of 5 stars

Works well

Works well, looks good and walking in the dark feels much safer for myself and my dog.

26 November 2023
Rated 5 out of 5 stars

Fantastic bright dog collar

Fantastic bright dog collar - so easy for us to spot our Doodle when he wanders off somewhere for a sniff, great for our peace of mind. It's so bright we just have the collar lights on static - he's only a puppy and can't quite work out where the flashing lights are coming from, but he doesn't even notice the static lights. Great product, thanks.

20 October 2023
Rated 5 out of 5 stars

Dogs collar

Easy ordering , and fast delivery . The collar is great, had the purple one and it is lovely . I have a Welsh collie and you can easily see the collar lit up . Woud highly reccomend

30 September 2023
Rated 1 out of 5 stars

Battery failed after 1 winter and it…

Battery failed after 1 winter and it cannot be replaced, customer service said there is no warranty on their products. Rubbish.

18 October 2023
Unprompted review
PetBright logo

Reply from PetBright

Hi Nicholas,

I am sorry to hear about your issue with one of our products.

Unfortunately due to it having been almost a year since the original order, we are unable to determine the cause of the battery issue and as such unable to offer a refund in line with our policy.

Thanks, PB

Rated 5 out of 5 stars

Great light

Great light - few nights in using and haven’t needed to charge again, bright light and 3 settings - have bought cheaper versions - so far this great - would recommend!

29 September 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look