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Review summary

Created with AI, based on recent reviews

Looking at 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach, often highlighting their helpfulness and efficiency. Many people appreciate the prompt response times and the excellent service provided, noting that issues are resolved with minimal fuss and clear communication. However, some customers were dissatisfied with the communication, reporting long periods of no response to messages. A few other people also felt let down by unresolved problems despite significant payments, and some mentioned that the service did not effectively address their pest issues.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick response to initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Malcolm, turned up on time on the days he was due to attend our property. With a minimum of fuss he did the work required to resolve our issue with a drain that required modification. left our pro... See more

Company replied

Rated 5 out of 5 stars

Darren came out today and gave very helpful and informative advice about vermin. He very kindly didn’t charge me as he felt I would be wasting my money unnecessarily. Had I used another company I wou... See more

Company replied

Rated 5 out of 5 stars

Joe was super quick to respond and sort our problem. A mole had destroyed our newly laid garden and I was heartbroken. Joe came straight away and kept us informed every week of what was happening, wha... See more

Company replied

Rated 5 out of 5 stars

Louise J did a fab job at our property with our pest problem. She was polite, friendly and informative. She loved our dog 🐕 😂. All in all an excellent service by Louise and the whole team. They were... See more

Company replied


Company details

  1. Pest Control Service
  2. Bird Control Service

Written by the company

Pestforce UK provides fast and effective pest control services across the United Kingdom. Contact us today for trusted advice and professional services that will help keep you pest-free. Across all platforms we are the most reviewed pest control company in the UK with over 23,000 reviews.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, Friendly and Effective

Alex came to our property at short notice as we had rats under flooring upstairs. He was professional, effective and friendly.
We highly recommend his service.

15 September 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Much appreciated — reviews like this really help our small local business. Glad we could get things sorted for you

Rated 5 out of 5 stars

Prompt response to initial enquiry

Prompt response to initial enquiry. Visited property and diagnosed issue. Treatment applied same day with satisfactory conclusion.

3 September 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks for leaving such a positive review. We’re pleased you were happy with the service and the advice provided.

Rated 5 out of 5 stars

Super customer service

I called Ash early on a Thursday morning as we had mites in our chicken coop. He was really helpful and honest about options. He booked me in for the following day. Don then messaged to say he was running ahead of schedule and asked if he could come early. He attended to the problem and was really friendly. I’m really impressed with the service from start to finish and would highly recommend.

15 August 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thank you for the recommendation. We take a lot of pride in our work, so it’s great to hear your feedback.

Rated 4 out of 5 stars

Customer service issuese

It appears that my visit from this company and my subsequent messages about their failure to return to my property were lost in an administrative black hole. I have now had an apology and an explanation of what went wrong. I believe that good customer service is about resolving issues when they arise, and the issues I have experienced have been thoroughly resolved. So well done.

15 May 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks for the review — it’s great to know you were happy with both the service and communication throughout.

Rated 5 out of 5 stars

A Great Company to deal with

Alex came on time and was very thorough in his investigation and assessment of the problem. A font of knowledge and advice! Thank you.

11 August 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks so much for the 5 star rating

Rated 5 out of 5 stars

Good customer service from Malcolm.

Excellent service with clear communication, which showed good knowledge of getting rid of our wasp problems.
Returned initial enquiry within the hour and Malcolm confirmed details with a text.

5 August 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We’re really grateful you took the time to leave feedback. Glad everything went well and thank you for your trust.

Rated 5 out of 5 stars

Amazing service from Andy in…

Amazing service from Andy in Chelmsford.
Rat spotted in back garden over weekend. Called Andy on Sunday afternoon and he was round the following morning.
Great advise to prevent future problems
Would highly recommend

7 July 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thank you for the kind words. We aim to be clear, professional, and reliable, so it’s good to hear that reflected in your experience.

Rated 5 out of 5 stars

I was very happy with the service…

I was very happy with the service provided- very efficient, professional and friendly. Nick was polite and knowledgable and I would recommend the company without hesitation.

14 July 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Much appreciated — your support means a lot to us. Don’t hesitate to get in touch if you ever need help in the future.

Rated 5 out of 5 stars

found a wasps nest under the eves

found a wasps nest under the eves of our thatched roof on Sunday13/07/2025. left a message for Pestforce who contacted us quickly and carried out extermination early Monday after 4 hours all signs of wasps gone . So a a Job well done. Thank you.

13 July 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks very much for the review. We’re pleased we could help and that you were happy with the service provided.

Rated 5 out of 5 stars

Call Out

Response to our request to visit our property to assess what was required and the the advice to resolve the problem was outstanding.

1 July 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Really glad to hear you had a positive experience. Thanks again for taking the time to leave a review — it’s genuinely appreciated.

Rated 5 out of 5 stars

Efficient and Professional Wasp Nest Removal

We needed a wasp nest removed from our property this week, and Pestforce provided an excellent service from start to finish. George was helpful and clear about the costs upfront, including the possibility of a second visit and what that would entail. I appreciated the transparency—no hidden fees or surprises.

Even better, George was able to come to our place the same evening I contacted him, which was a huge relief. He arrived right on time, assessed the situation efficiently, and successfully removed the nest. He was polite, knowledgeable, and made the whole process stress-free. Overall, a smooth, no-fuss experience with fair pricing. I’d happily recommend Pestforce for anyone needing reliable pest control.

17 June 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thank you so much for the kind words

Rated 5 out of 5 stars

Great company

We have been working with Pestforce for nearly a year now. The team is great, helpful and supportive both on the admin side and on site. They helped us with our rat issues which is now resolved and now they are onto the pigeon fouling issues. I highly recommend them - they are very easy to work with, reliable and providing an amazing service.

16 June 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We really appreciate the feedback, thanks for working with us too

Rated 5 out of 5 stars

Brilliant service

Joe was super quick to respond and sort our problem. A mole had destroyed our newly laid garden and I was heartbroken. Joe came straight away and kept us informed every week of what was happening, what was going to happen, when he would come and what we needed to do if anything. Really lovely guy in person too! I’d always call Joe from now on if we have any problems. Super professional and efficient!

29 May 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

What a review! Thanks very much

Rated 5 out of 5 stars

Pestforce swansea

Pestforce swansea

Would definitely recommend ben and nick pestforce swansea.
Excellent work and were very pleasant to deal with.

19 May 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Thanks alot Geraldine

Rated 5 out of 5 stars

Book with Craig !

Craig is very knowledgeable and helpful. His quick turnaround and ability to book us in with little wait time is just the service we need. Would highly recommend for all pest services without hesitation. Thanks a lot Craig!

28 May 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Really nice words - thank you

Rated 5 out of 5 stars

Great service

I called Nathan very distressed last year after an unfortunate and frustrating experience with another company. He found the issue was not mice in the attic but wasps, quoted me straight away and got rid of the problem on the same day. He calmly answered all my questions during the visit and was extremely professional

18 June 2024
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Pleasure to help you - thank you

Rated 5 out of 5 stars

Pest Control

Resolved an issue of pests within a block of flats and surrounding areas. Excellent service, professional and polite.

1 April 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Lovely review, thanks very much

Rated 5 out of 5 stars

Rodents!

We got in touch with Malcolm after finding a rodent problem in a house we recently moved into.
Malcolm arranged to come round promptly, was very knowledgable and carried out the work quickly while keeping us informed of what was needed and the likely costs throughout. Would definitely recommend.

20 March 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

Too kind! Was a pleasure to help, thanks again

Rated 2 out of 5 stars

Bad customer service

I contacted Pestforce because I had a problem with pigeons nesting under the solar panels on my roof. The man I spoke to said he would come out the next day to have a look. Nobody came the next day so I texted him and a young lady came and took photos of the panels and said they would send me a quote either by text or email. 10 days later I still hadn’t heard from them so messaged them again and then a couple of days later I left a voicemail saying if there was a problem and they couldn’t do the job just to let me know. Nothing. I know unexpected things can happen and I really don’t like leaving an unfavourable review but I think this is really bad business practice. All they had to do was drop me a text or email saying they couldn’t do the job for whatever reason instead of leaving me hanging like this. I Chose them because it said it was a local company and didn’t expect to be treated like this.

20 March 2025
Unprompted review
Pestforce UK logo

Reply from Pestforce UK

We are really sorry about this. We pride ourselves on our communication like many of the other reviews state. We clearly dropped the ball on this one and we are sorry for any inconvenience caused.

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