**Excellent customer support from Levi** I ran into a technical error that stopped me from attending a course I'd booked with Taxi Plus, even though I was logged in on time. Understandably, I w... See more
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Review summary
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Reviews shaping this summary
Fantastic customer support! The best ive received in a VERY long time. Hardly any call waiting time, I didn't have to go through a list of call option, pressing 1,2,3,4!! I was connected straight away... See more
Company replied
Personnel checks are always very helpful with any DBS advice. We have been using Personnel Checks for a few years and we have recently started using YOTI which has made a difference to the ease of a... See more
Company replied
Gemma was brilliant in helping my wife and myself through the latter stages of her DBS application. She was sympathetic to my wife's frustration and was respectful, personable in guiding her successfu... See more
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Company details
About Personnel Checks
Written by the company
Personnel Checks are one of the UK’s top-ranked DBS Umbrella Bodies. From DBS to DVLA Checks, adverse financials and referencing, we can tailor screening solutions to suit any organisation. Thousands of businesses across the nation already trust us to manage their HR compliance needs.
We are the only background screening business in the UK to achieve a genuine 5 star TrustPilot score acknowledging our speed, efficiency, customer service and expert advice.
DBS Checks Overview
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Personnel Checks
Written by the company
Contact info
One Cathedral Square, Cathedral Quarter, BB1 1EX, Blackburn, United Kingdom
- 01254 355688
- letstalk@personnelchecks.co.uk
- personnelchecks.co.uk
4.8
Excellent
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Initially impressed but sadly no longer
I was initially very impressed with Personnel Checks. We signed up and everything started going really well but recently everything changed and it's left a lot of issues that are not being resolved. We were promised things that weren't delivered (e.g. direct debits and the ability to close applications) and were only told "they are still in process and will be available soon" but it's been years. We then had an issue with an invoice which they admitted fault with and a solution was reached so we moved on only to be told months later that they had changed their mind and it was now an issue again (the invoice was from the previous year at that point). They have put their prices up without letting us know saying that I'd opted out of marketing emails as the excuse - we'd received many other 'non-marketing' emails from them and I wouldn't expect a price increase wasn't included in the exclusion. We have been chasing them for information so we can pay and move on for weeks now with no response. It's such a shame such a great company has gone downhill so fast.
1 September 2025
Unprompted review
Reply from Personnel Checks
Hi Joelle,
We are sorry to hear about your recent experience with us. Providing excellent service and ensuring our customers leave satisfied is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, as it helps us identify areas for improvement and strive for better customer experiences in the future. We would greatly appreciate the opportunity to discuss your concerns further and make things right. Please reach out to our General Manager at admin@personnelchecks.co.uk at your earliest convenience. We would like to address any issues you encountered and work towards a resolution that meets your expectations. Thank you for bringing this matter to our attention, and we look forward to speaking with you.
Kind Regards,
Lisa
Gemma thank you so much for the quick…
Gemma thank you so much for the quick process. Really appreciate your professionalism
20 October 2025
Unprompted review
Reply from Personnel Checks
Hi Faheem,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi Vasile,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi Mohammed,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Jamie made my experience smooth and…
Jamie made my experience smooth and great. Thanks!
20 October 2025
Unprompted review
Reply from Personnel Checks
Hi Malak,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Isobel's service was amazing....
My enquiry was handled with great professionalism by Isobel . I think that I wasn't clear enough with what I needed but Isobel was patient with me and gave me some really great help.
In the end we managed to get to the point where I had the answer to my enquiry.
I must point out also that Isobel was extremely prompt with her replies. The service that Isobel gave me was what you would normally expect from a professional company . I cannot praise Isobel enough. Thank you Isobel , you are a star and should be given an immediate raise :-)
Cheers
Bill Outhwaite
Crossstix Drum School.
Mob:07840 115870
17 October 2025
Unprompted review
Reply from Personnel Checks
Hi William,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi A Singh,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
It was made really easy for me and…
It was made really easy for me and really good communication helpful in every aspect and gave excellent advise
17 October 2025
Unprompted review
Reply from Personnel Checks
Hi Jay,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Good Experience in the domain.
Good domain understanding ( Jamie) about the request and very clear about the requirements.
17 October 2025
Unprompted review
Reply from Personnel Checks
Hi Venky,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
It was a really good experience
It was a really good experience. They replied very quickly and provided detailed information.
I would say it's perfect for me.
17 October 2025
Unprompted review
Reply from Personnel Checks
Hi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Kept in touch at all times
16 October 2025
Unprompted review
Reply from Personnel Checks
Hi Mandi,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply on time to messages by Jamie
10 October 2025
Unprompted review
Reply from Personnel Checks
Hi Nana,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Brett awesom
15 October 2025
Unprompted review
Reply from Personnel Checks
Hi Ehsan,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Big thank you to Jamie for helping me…
Big thank you to Jamie for helping me get my final documents together much appreciated.
14 October 2025
Unprompted review
Reply from Personnel Checks
Hi Lucy,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Very quick responses and clear…
Very quick responses and clear communication. We had a little hiccup with a hyphen in my name and they advised accordingly to get it fixed. Shoutout to Jamie for good vibes!
14 October 2025
Unprompted review
Reply from Personnel Checks
Hi Teodora,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
I recommend Jamie
I recommend Jamie. He was very helpful and patient.
14 October 2025
Unprompted review
Reply from Personnel Checks
Hi Anita,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Efficient and quick.
Really efficient and quick to respond to my queries. Amazing help from Jamie regarding my application.
14 October 2025
Unprompted review
Reply from Personnel Checks
Hi Abdul,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Reply from Personnel Checks
Hi Kiflom,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
Excellent service Ns very happy with…
Excellent service Ns very happy with entire team Jamie - Thank you and also like thank everyone else.
10 October 2025
Unprompted review
Reply from Personnel Checks
Hi Usman,
Thank you so much for your 5-star review! We appreciate you taking the time to share your feedback. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to working with you again in the future!
Thank you,
Lisa
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