The alarms are easy to wear (on wrist) and sensitive to sudden movement. Responses from the call centre staff are very prompt and helpful (even in the event of a false alarm). Being both in our sev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alarm is always answered quickly so I feel secure wherever I am. Help has always been organised as soon as possible when needed. Follow-up calls aid confidence as do calls to named relatives. The pend... See more
Company replied
Have used my personal alarm twice in first year. Very fast response both times sympathetically dealt with. My only concern is that I find it quite difficult to hear you talking but realise if I give... See more
Company replied
Fast delivery and my husband had a fall within a week of installation. The system worked amazingly and the alarm was promptly responded to. They called the ambulance and escalated the call some time... See more
Company replied
Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Mobility Equipment Supplier
- Aged Care
Written by the company
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Contact info
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, United Kingdom
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4.6
Excellent
234 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My alarm seems very sensitive but when…
My alarm seems very sensitive but when answers alarm they always tell me not to worry and reset it.
10 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Mary,
We appreciate you sharing your experience. We treat all activations with care and assistance. Thank you for taking to share your experience.
Kind regards,
Hilary
From the first contact with the company…
From the first contact with the company I was impressed with the helpfulness of everyone. Any concerns I might have had about setting up the device were explained with care and reassurance.
13 May 2026
Reply from Personal Alarms from Age UK Trading
Hi Pauline,
We're so glad to hear that our team provided such helpful and reassuring support from your very first contact. We always aim to explain everything with care, and we appreciate your positive feedback!
Kind regards,
Hilary
I had a previous alarm that let me down…
I had a previous alarm that let me down twice
Have now got the alarm from personal alarms and so far have been extremely pleased with it
10 February 2026
Reply from Personal Alarms from Age UK Trading
Hi Patrick,
We're so pleased to hear our alarm has provided you with a much better experience. We understand how important reliability is, and we're glad we could meet your expectations.
Kind regards,
Hilary
I ordered the alarm and it came with…
I ordered the alarm and it came with instructions that were easy to follow. Then we tested it and it worked fine. A few weeks later I accidently set off the alarm and was instantly connected with someone, and I apologised, but was assured that it was fine and they had deactivated the alarm so the people on my list were not contacted.
13 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're so glad to hear that our alarm system and our team provided such a positive and reassuring experience for you. It's wonderful to know that the instructions were easy to follow and that we could assist promptly when the alarm was accidentally triggered. We appreciate you sharing your feedback!
Kind regards,
Hilary
Since having the alarm I am much more…
Since having the alarm I am much more confident and feel safe knowing someone is at the end of the alarm
13 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Mary,
We're so glad to hear our alarm system provides you with such a strong sense of confidence and safety. Thank you for sharing your positive experience!
Kind regards,
Hilary
Very professional and immediate action…
Very professional and immediate action taken once alarm was pressed, and on answer throughout whether an ambulance was needed or not.
30 May 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're glad to hear our team provided such professional and immediate assistance when you needed it most. Your safety is our priority.
Kind regards,
Hilary
very happy
It was quick and easy to get my alarm. I have my watch always on my wrist and makes me feel safe knowing if anything happens I just need to press my alarm and I will get help
25 May 2026
Reply from Personal Alarms from Age UK Trading
Hi Ian,
We're so pleased to hear that you found the process of getting your alarm quick and easy. It's wonderful to know that wearing your watch provides you with such a strong sense of security and peace of mind.
Kind regards,
Hilary
Great customer service and found it safe
8 June 2026
Reply from Personal Alarms from Age UK Trading
Hi Andrea,
We are so glad you felt safe and received great customer service. Thank you for your wonderful feedback!
Kind regards,
Hilary
They were very helpful with me telling…
They were very helpful with me telling me how to set it up. Being an 84 year old pensioner this helps a great deal.
16 June 2026
Reply from Personal Alarms from Age UK Trading
Hi Janette,
We are so glad our team could provide helpful assistance with your setup. We always aim to make things easy for everyone, and your kind words truly mean a lot to us.
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi,
We're so happy to hear that our punctuality is appreciated. We always aim to be on time for our valued customers.
Kind regards,
Hilary
I have not had to call you yet
I have not had to call you yet, thank goodness, but it is good to know you are there for me if needed.
13 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Sue,
We're so glad to know that we can provide peace of mind and that our presence is reassuring for you. We are always here to help if you ever need us.
Kind regards,
Hilary
Very helpful responders
Fortunately I haven't needed to use my alarm up to now but have had several false alarms (all my fault) and everyone has been very kind and helpful.
12 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Rhoda,
We are truly glad to hear that our team has been very kind and helpful during your experiences with our alarm system. We appreciate your understanding and positive feedback!
Kind regards,
Hilary
The reassurance of wearing personal alarms
The alarms are easy to wear (on wrist) and sensitive to sudden movement. Responses from the call centre staff are very prompt and helpful (even in the event of a false alarm). Being both in our seventies it is very reassuring for both my husband and myself to have this back-up as neither of us have close family members to call on in an emergency
12 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Hazel,
We are so pleased to hear that our alarms provide such reassurance for both of you. It is wonderful to know that the ease of wear and sensitivity are meeting your needs, and we are especially glad that our team have been prompt and helpful, even with false alarms. We understand how important this backup is, and we are here for you.
Kind regards,
Hilary
Great product
Great product, simple to set up and use. Great team to respond to button presses - very satisfied
21 June 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We are so happy to hear that you found our product simple to set up and use. It's wonderful to know our team's responsiveness made you very satisfied!
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi,
We're happy to hear that our customer service was helpful and efficient for you. We appreciate your positive feedback!
Kind regards,
Hilary
Hesitant but now glad
I was persuaded to get an alarm after a fall. Found it easy to sort out. Looks like a necklace so when I used it at first without telling anyone they were unaware it was an alarm. Gives the family peace of mind.
11 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that our alarm has provided you and your family with such valuable peace of mind. It's wonderful to know you found it easy to use and that its discreet design is appreciated.
Kind regards,
Hilary
Reply from Personal Alarms from Age UK Trading
Hi,
We are so pleased to hear that you found our process straightforward and easy to use. We appreciate your kind words.
Kind regards,
Hilary
Very helpful whenever we have had…
Very helpful whenever we have had contact, either in an emergency or when accidentally pressing a button.
5 June 2026
Reply from Personal Alarms from Age UK Trading
Hi Angela,
We're so glad to hear we've been helpful during both emergencies and accidental presses. Your positive feedback truly means a lot to us!
Kind regards,
Hilary
I have actually responded to your first…
I have actually responded to your first email however I am extremely satisfied with my personal alarm because the response is immediate , while I have not had an emergency I did sit down heavily on the floor and it simulated a fall and the response was immediate. Questions are answered immediately and very pleasntly.
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi Ruth,
We are so pleased to hear about your positive experience with our personal alarm and the immediate response you received. It's wonderful to know that our team's prompt and pleasant assistance has been helpful. Thank you for sharing your valuable feedback with us.
Kind regards,
Hilary
Happy that I am covered by the alarm…
Happy that I am covered by the alarm for my safety but sometimes it just goes off when I don’t need help All staff I come into contact with are very helpful.
I don’t know the precise dates but I am sure you would know tha from your records
1 July 2026
Reply from Personal Alarms from Age UK Trading
Hi,
We're happy to hear you feel secure with our alarm system and appreciate your kind words about our helpful team. We understand your concern about the alarm occasionally triggering unnecessarily. We are always working to refine our systems for optimal performance. Thank you for your valuable feedback.
Kind regards,
Hilary
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.