Spent ¥45,700 on an item on November 15th. Nothing had arrived by Dec 21st. (Order no. 10905) After contacting support, i recieved an answer only one week later saying to wait. It's January 1... See more
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See what reviewers are saying
I would advise everyone not to buy from Perplex. I ordered an expensive product a month and a half ago and only received it after two and a half weeks. The product turned out to be too small, so I tri... See more
I've ordered from Perplex several times, and each time I'm impressed by the quality and unique fit of their pieces. The attention to detail and premium feel make their hoodies and tracksuits stand out... See more
Perplex is an exceptional brand with outstanding quality. I’m extremely satisfied with my order and can’t wait for the new collection to arrive. The fit is perfect for all body types, and their pieces... See more
Company details
Written by the company
Perplex is a German brand for clothing, representing a symbiosis of high-fashion quality and streetwear culture. Known for the exceptional quality of its garments, the brand quickly gained traction and is now worn worldwide by celebrities and everyday people alike.
Contact info
Westerbachstraße 50, 60489 , Frankfurt am Main, Germany
- support@perplex.store
- perplex.store
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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I've ordered from Perplex several…
I've ordered from Perplex several times, and each time I'm impressed by the quality and unique fit of their pieces. The attention to detail and premium feel make their hoodies and tracksuits stand out from anything else I've worn.
Hoodie bought and arrived however
Hoodie bought and arrived however, doesnt fit and their returns policy is to email their customer service. 3 emails in 3 days and still nothing back with them stating I have 14 days to return on their website. So far, 150 euros on something I cant even wear.
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