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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the cleansing balm and facial oils, for their quality and effectiveness in improving skin health and appearance. Many people highlight the positive impact on their eyelashes and eyebrows, noting increased growth and improved condition. The delivery service is consistently described as fast and efficient, with products arriving sooner than expected. However, some customers experienced issues with certain products, particularly the lash serum, reporting blurred vision, stinging, and irritation. A few people also mentioned that the lash oil was unpleasantly thick and had an off-putting smell. Additionally, some reviewers were disappointed by the lack of clear instructions for mask products and issues with a referral discount code.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the lash oil for... See more

Quality

Consumers find quality to be positive, with many praising products like the cleansing balm, facial oil, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I emailed straight after placing my order realising there was a promo for free lash oil on orders over £30 and I hadn’t placed it in my basket - I was helped very quickly and my lash oil turned up the... See more

Rated 5 out of 5 stars

I love this brand!!😍 I have very sensitive skin and I'm allergies to most fake metallic bracelets and jewelries but my skin had no issues with this one!!🥰 It's also rather cheap and makes up for a g... See more

Rated 5 out of 5 stars

Found this company on instagram and really like the creators and the heartfelt reason for starting the business in the first place. I’ve been trying to find a serum to use on my eyebrows that is mo... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the cleansing balm- it takes off my makeup so well, feels so silky and smooth on my skin and most importantly, doesn’t feel like I’m using any harsh chemicals on my face. It feels supe... See more


Company details

  1. Health and Beauty Shop

Written by the company

Isobel Perl is a waterless skincare brand creating indulgent daily rituals for skin and mind. Each product is thoughtfully formulated using natural, concentrated ingredients that are gentle, effective, and designed to elevate everyday self care. We believe skincare should feel like a moment of calm, not a chore.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Lash and brow serum left me in pain

Lash and brow serum left my eyes feeling like they had been filled with sand. I did a patch test and all was fine but there was clearly something in there my eyes can’t tolerate so I advise caution. Was offered half of my money back per their T&Cs so I hope that happens soon. I will update my review to confirm when I receive the refund.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service second to none

I made an error when purchasing but when I contacted the company for help, they couldn't have been more supportive. The error was corrected and money refunded straight away. Brilliant customer service.

2 March 2026
Rated 5 out of 5 stars

Incredible!

I have had reactions to all eyelash serums I’ve tried in the past but not to this! It’s so gentle on the skin & it really works.
Only been using a few months & notice a difference already. Will definitely re buy

26 February 2026
Rated 1 out of 5 stars

Scam / false advertisements and poor products

I recently bought the masks and lash oil. The lash oil is horribly thick and smells. After a few tries I've had to ditch as it gets everywhere. It's unavoidable to apply and not have it run. It really stings if you get it in your eyes which always happens. As for the masks, it was not clear from the website you needed to buy the oil, bowl or spoon to make them up yourself. I only found out when I opened the packaging to find just a powder and googled what to do. I bought products after seeing a social media reel and was sucked into some sob story about being an independent business being threatened by a big company and wanted to support what felt like a genuine, smaller business. Selling powder that makes up masks but not the rest of the kit feels pretty misleading and shocking. I feel ick as it seems to be a scam company. Guess this is my lesson not to buy from social media ads again!

15 March 2026
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Lori,

I am really sorry to hear this was your experience, as that is never what we want for anyone who supports our brand.

To clarify a few things that may help. Our Lash & Brow Oil is intentionally a richer oil because it is completely waterless and made from pure plant oils; only a very small amount is needed.

Like any natural oil, it can sting if it gets into the eyes, so we always recommend applying a minimal amount carefully along the lash line to clean lashes rather than loading the brush.

Regarding the clay mask, towards the end of the sale, we were offering the clay as a refill because the full Clay Mask & Mask Oil sets had sold out.

This was stated on the product page, along with guidance that it can be mixed with water and any facial oil.

Each jar also includes a bamboo spoon for measuring. Many customers simply mix in a small dish they already own.

I am sorry this did not feel clear in your experience, and we will absolutely take that feedback on board because clarity is really important to us.

I was also genuinely saddened to read the comment about us being a scam.

We are a small independent brand with a very real team behind it. We always try to do right by people if something has not worked for them.

If you would be open to it, please do email us at hello@isobelperl.com, and we would be happy to discuss further.

Isobel, founder @ Isobel Perl

Rated 3 out of 5 stars

Felt taken advantage of. Such a shame.

Got my long awaited refresh of PERL Nourishing Brow and Lash oil only to find that for the same price of £26 per vial there was actually 20% less product in it. Not good.

7 February 2026
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Donna, thank you for taking the time to share this.

You are right that the vial size has changed. During our rebrand, we were required to move to a new supplier and factory, which meant adjusting the size from 10ml to 8ml. At the same time, the price has been reduced from £27 to £26 to reflect that change.

Alongside this, we have invested in new packaging, including a protective box, and moved manufacturing and fulfilment to new facilities to support the next stage of the brand and improve consistency long term.

I completely understand that noticing less product can feel disappointing, and I appreciate you calling it out.

Transparency matters to us, and your feedback is genuinely valued as we navigate this new chapter.

Thank you again for your support,
Isobel

Rated 5 out of 5 stars

So far so good

I’ve used other lash serum and not sure yet how it compares
I’ll keep going but lashes do feel very nourished

18 December 2025
Isobel Perl logo

Reply from Isobel Perl

I'm so glad to hear your lashes feel lovely and nourished. I can't wait to hear how you continue to find it :)

Best wishes,
Isobel, founder x

Rated 5 out of 5 stars

Conditions and is sensitive

Easy to navigate the site. Rapid delivery. Product is easy to apply and although early days as only been over a week, my lashes are softer and mascara goes on and looks better then it was starting to due to peri menopausal lash decrease. Thank you i hope to be able to afford more items from the site soon.

30 December 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Thank you for your lovely review Suzanne!

Best wishes,
Isobel, founder x

Rated 5 out of 5 stars

amazing stuff!

15 October 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Thank you Ezz!

Best wishes,
Isobel, founder x

Rated 5 out of 5 stars

Quick Postage on Brow & Lash Oil!


Hey Perl, just wanted to say thanks for the super fast postage on my brow and lash oil! It arrived way sooner than I expected. It's so convenient and easy to use, and I'm already seeing great results. Definitely a fantastic product and service!

24 December 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hey Evee,

Yay, we're so glad to hear! Thank you for the lovely review :)

Best wishes,
Isobel, founder x

Rated 5 out of 5 stars

Found this company on instagram and…

Found this company on instagram and really like the creators and the heartfelt reason for starting the business in the first place.
I’ve been trying to find a serum to use on my eyebrows that is more natural and good for sensitive skin. I have only been using it for a few days but I love the product and how nourishing it feels. I’ve been using whats left on the spoolie on my eyelashes and wasn’t really expecting much, but after a few days my eyelashes look healthier, longer and more defined.
Couldn’t recommend this product more!

18 December 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

This is such an epic review, thank you, Emily!

The spoolie applicator is my favourite, so versatile :)

Best wishes,
Isobel, founder x

Rated 5 out of 5 stars

The product came in great time and is…

The product came in great time and is beautifully packaged! I’ve heard such great things about it and so far so good - can wait to see the results

8 December 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Thank you - I hope you've been loving it :)

Best wishes,
Isobel, founder x

Rated 5 out of 5 stars

Lives up to the hype so far!

This lash oil is by far my favourite from the ones ive tried so far (ive tried a couple of big name brands) and although im only a few days in so too early to see any lash growth, its definitely made my mascara apply so much better than before because my lashes are nourished and healthier, no irritation and doesnt feel like youve got it on while sleeping. Im excited to see the growth over the next couple of months as a sufferer of undiagnosed trichotillomania.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Perl was a pleasure

Perl was a pleasure to purchase from and I've already recommended.
Looking forward to having longer and healthier eyelashes and really enjoying the hair treatment.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service and products

I emailed straight after placing my order realising there was a promo for free lash oil on orders over £30 and I hadn’t placed it in my basket - I was helped very quickly and my lash oil turned up the day after my order. My skin has honestly never looked and felt better since I started consistently using the cleansing balm and facial oil! I truly feel like my skin is glowing! I’ve used the face mask twice now and it really does feel like a little spa day at home I love it 🥰

22 October 2025
Unprompted review
Rated 5 out of 5 stars

LOVE the facial oil

The radiance facial oil is absolute boss! Makes my face so soft, the best overnight treatment. I have combination skin and put moisturiser on afterwards to get all the goodness soaked into my skin.
I’m waiting for payday to stock up on more products.

13 October 2025
Unprompted review

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