Though the structure is nice for the price point I paid,(>13K) that is what is expected. What is a serious disappointment are the multiple problems.
Bent column( ok things happen). False advertising--- there is no SnapFit system on the SkydanceS3 I received( its was still listed on the website a few days ago).
Incredibly poor instructions... (who would list multiple screw sizes by the serial number and then not mark the packets? endless parts I did not need were sent).... instructions also skip parts, like pairing remote... I now have to take the door off the cross beam and get to the pair button. Of course, louvers are now in the way. Lastly door handles that do not fit on the $I300 glass doors.I had to send 5 videos to claims department to demonstrate. The fix: I am told to take the glass doors off and cut gasket to get the handles on.... seriously? Does anyone do quality checks?
Though the Skydance S3 could be a great product these multiple and now unfixable problems are just not acceptable at this pricepoint. Would not recommend.
Oh, and about the absence of the SnapFit system... you now have to use self-tapping metal screws and drill into the columns to get heaters, screens and doors installed.

I was working with Nick and he answered all my questions and also steered me towards last years models. During the current sale this allowed me to have a motorized system for a lower cost than I was looking at the hand crank ones. This also included LED lighting. I completed the sale and then saw when the warehouse sale officially opened it also included a heater. Nick was able to add that to my order with no problems, and one phone call. He was very knowledgeable and able to answer all my questions, including connection to my smart home setup.

You haven't seen customer service like this before! I reached out to them about an issue I had with premature shipping of my Pergolux and they listened to my issue and provided great service that relieved my anxiety. I would recommend this company as the having the highest standards of customer service...hands down!

I called with questions about using a total of (6) heaters for all our units and Avit was proactive and shared some additional information that I was not aware of when I ordered.
Avit provided clear and detailed email as a follow up. A few weeks later I reached out to order the parts I needed and Natalie was available to help out since Avit was not working that day. She also provided clear communication and follow through. I reconnect with Avit up return to work and easily placed an order for parts that was created for me.
Each person was very curious and helpful and I appreciate Avit not just reacting to my questions but going one step further to support me as a customer and help out proactively. It made a difference!
On Nov 11, Jan 9 and Jan 11

Great service all around with every step ie picking out pergolux size, amenities, pricing/discounts received, timeliness with communication from sales, manufacturing, and delivery. Shout out to Javier, Marcelo, and Team!

I was came to know this product through my nephew who purchased it a few months ago. I relay love it and ordered the 10’x16’ with side shade for my new backyard. With the video instructions and help from Erick it was on point and clear with installation details. I also must add that Marcelo did a great job assisting me through the purchasing process and answering even on his vacation time. Thanks to the team and happy new year to all. Please advise on how is the best way to share videos… ie; IG post ?

The delivery service they are using is horrible. They damaged some of the parts in transit. My one star is due to Pergolux reps being lazy and not proactively trying to resolve by communicating directly with shipping company. I do not recommend purchasing from them until they get local dealers to handle these things. It is a nightmare.

Love, Love, Love the pergola. It looks great and was reasonable to install

Great communication, delivery process was easy, the product exceeds expectations! Great quality.

We LOVE our new Pergolux Sundream S3. The material quality is exceptional, the installation was a breeze , and when I encountered a problem with my LEDs, the support I received to prompt resolution was exceptional

Avit Vazquez incredibly knowledgeable and patient and helpful. She walked me through some issues I would never have figured out without her aid. Thank you!!

I love my 3 pergola and the shades I put on 2 sides. They are sturdy and metal so no need to paint or treat them for years. I would recommend them to everyone!

The communication before I purchased, the communication afterwards and my delivery

Avit Vazquez answered my question right away and also provided pictures of my order

From showroom to delivery everything went smooth.
Such a beautiful product.

One season complete and very satisfied with both the product and support team.

The customer service is outstanding! After calling and researching with a few other pergola companies, I ended up calling Pergolux last. I had the opportunity of working with Irene. She was very patient, knowledgeable and took me through step-by-step and answered every question I had. And then, around that time the Black Friday offers started. The specs for the Pergolux was bigger , thicker and stronger. Even with the discounts it was still at a higher price point than others . But, the 10 year warranty help give me some comfort. It became clear , if I wanted a pergola of this type and style this was the way I was going to go. I look forward to receiving it . And thanks again lrene

Avit was great he was abel to fix my mistake and make my order correct.

My experience with Pergolux has been great. The quality of the pergola is top notch, and it looks great. It functions very well, and I'm able to enjoy my outside space now. There were a few minor issues with some of the parts, so I contacted customer service, and they were very helpful. Their response time was great and they send replacement parts right away. I would highly recommend Pergolux for anyone interested in adding a pergola to their home.

Avit, was very helpful. She answered all my questions about my upcoming delivery. We are very much looking forward to getting and using your product. Thank you for your help Avit you did a super job.