The pergola is awesome, and went together easily once I found the right manuals. I bought the S3 version and it was difficult to find the manual. Every manual on the website and the you tube videos were for the prior version. While it was similar, there were some differences in the parts. Also I am not a big fan of pictograms especially when they show the wrong parts.
I called customer service for an issue and I can’t say enough good things about them. Incredibly helpful and responsive!

We love our pergolux! It’s the perfect way to extend your outdoor space. Sturdy and comfortable. Amazing add-ons, with a wonderful looking appeal. Very pleased!

Officially had my 13x19 Pergolux Skydance S3 installed in the backyard with frameless glass sliding doors. It immediately takes my backyard from a standard layout to a modern luxury look. I absolutely love the entire look and the ability to fully open or close the doors. Worth Every Penny

Although my pergola has not arrived yet, another day could not go by without commending Customer Service support that worked with me. They showed teamwork, professionalism, & very knowledgeable in answering my questions & knowing the product. A special shout-out to Isaiah. He returned my emails & phone calls always in an expeditious manner. Showing understanding & patience when I would grow weary. Kudos to you, Mr. Isaiah you definitely contributed to my memorable experience with Pergolux. Updates forthcoming once arrival & installation of my pergola.

We paid for professional installation. The product is great, very nicely made and installed. HOWEVER the louvers failed to open in less than a month. Attempting to obtain support for what seems to be a warranty failure reveals that the company assumes their product is a DIY installation and "does not have any technicians available" to assist. Various YouTube videos were recommended which did not adequately address the issue and in any event were beyond what could be reasonably expected for the buyer who had paid for installation. We were given the contact for an installation company, but it appears the cost of remediation is on us. Recommend you assume this is an attractive, well made product but no warranty assistance unless you did your own installation.

Very happy with our lovely pergola after finally assembling with incomplete instruction videos. Many critical details were absent.
I recommend Pergolux allows several contractors to attempt a setup of a Pergola only relying on provided video and revise that stock video with their suggestions. We chose Pergolux because it appeared that there was great customer support - not entirely true although chat and live texting with knowledgeable reps were
readily available which lulled us into assuming accurate installation videos. To say that your assembly instructions and related videos are woefully lacking is an understatement. While they did provide “some” guidance, there is so much detail left out, that it makes it extremely likely that steps will be missed, causing the installer to back track, undo certain steps, and start over. While this experience wasn’t as bad as an Ikea assembly, it was close. Particularly bad is the instructions/video for the LED lighting installation. You really need to improve this and get the sequencing right. We needed to redo several steps before we figured out what we had done wrong.
All that being said, we love the finished product with qualifications.
We also requested a bid from the preferred contractor Elite for assembly. Incredibly overpriced for a job of a few hours - quoted over 50% of product cost! / $3600! Really? A bit much. But all’s well that ends well.

I had a problem with my unit and Eric L. was able to provide me with a solution. Friendly and knows the product. Great Support staff!

The product has the strength & appearance we’ve been shopping for. Unfortunately, it was missing multiple components that I had to subsequently request. The support team was super helpful in sending me the needed pieces, which are currently in transit. We’re looking forward to getting the structure up and usable.

Everything went smoothly from ordering to delivery. Material was well packed and the delivery team carried it to my backyard. Setup took a couple days and definitely you needed 3-4 people to set the beams easier. Once the frame is completed the balance can be completed with 2 people. All in all, we are now enjoying our outdoor space even more!

I've been chatting with the customer support crew at Pergolux several times as I work through the details of my install. My last chat was with Eric L. I believe I've communicated with him before, both chat and phone. I know I've chatted with others.

They have been uniformly excellent. Knowledgeable, friendly, and patient with my ton of question.

And on the rare time they did not know the answer immediately, they went to their backline support or to their demo units to get the correct answer.

They have made this project much easier.

I am having a team do the install, Elite. I'm much past that point in my life.

I will post a follow up on that process. So far my discussions with that team have been excellent as well.

Thanks to you all, /Tom

Love the pergola, seems very well made.

The pergola was delivered and neatly stacked in our garage. I downloaded and printed the assembly manual. A more detailed step by step video would have been helpful. I think at least 3 to 4 people are required for assembly as the posts and beams are quite heavy once partially assembled. 2 ladders are a must. The website estimate of 3 to 6 hours assembly is more than a little optimistic. We took a leisurely 2 days to complete the project. Now that I’ve done one I think with help I could do another in 6-8 hours.

We bought the Sundream S3 for our backyard. It looks great. We had some missing pieces and damaged beams and I contacted customer service and Axel helped me out and was prompt to respond and send out replacements. The pergola looks great and we can enjoy our backyard now comfortably!

Not only is the product spectacular, but the customer service is top notch. We had some issues with the power box and they worked with us until the issue was resolved. They went above and beyond.

Great delivery time (vs. "Hanso's") 14 weeks. Assembly instructions needs written instructions along with pictures, worked thru it with video. Missing 1 corner connector. Can't inventory product at delivery, delivery guys drop and go, need more than 30 days, we all don't assemble immediately. Waiting for rain to check for leaks. Other than that, Great product and price.

I should give it 0 starts. One of the pieces was wrong and we couldn't continue with the assembly. When we called customer service, they said they knew about the problem and UNFORTUNATELY some wrong pieces were shipped! The assembly crew had already been trying for 2 days to put it together. The instructions are very poor (printed and video). We ended up drilling new holes so that we can continue. They also sent us a faulty power box that kept tripping the GFI. We even brought a certificed electrician to check it and he agreed. Customer service wanted us to send them a video and make sure that we plugged it in in many other GFI outlets in our house to verify it was faulty! The replies that we were getting from customer service seemed to be written by a 20-year old who was googling the question. I would not recommend this company!

This is a great product. Structurally strong. My neighbors gave rave reviews to us. DIY Grood!

So far I can comment on customer service and transparent website. Like all of you, I was drawn to the aesthetics and quality of the product. I can now say that the customer service I have received matches. I first requested a call and was called within 2 minutes and had all my questions answered in one call. Even later I had attentional questions and decided to try emailing customer service. Once again, timely and knowledgeable responses within one business day. I have been very impressed with Pergulox and can’t wait for my pergola to arrive. I will update my review after installation, but for now it has been a seamless and great experience.

We love our Pergolux pergola. So happy I didn’t go with a cheaper brand. The Pergola is very well designed and very sturdy. We have very high winds in our area and this thing does not move at all. We added on the shades, which does a great job filtering out the sun and keeping the bugs out. Customer service is excellent. I sent a few questions via e-mail and they responded the same day. It does take more time to install than advertised. We completed in two weekends with two guys. Extremely happy with the final product.

Process from start to finish was straight forward. Easy to order and excellent customer service. The materials were delivered in perfect condition and assembly was easy and fast. The final product is a professional looking pergola with great features. We saved a lot of money over local contractors (paid half of what local bids were) and gained more features. The pergola itself is excellently made, fits together perfectly and has great lines and features. We highly recommend Pergolux pergolas if you want a beautiful, well made pergola.