We purchased a Freestanding 3x4m Pergola 26/02/23. After hours of research, and comparing offerings with numerous other companies, we decided pergolux would be the best fit for practicality, looks and durability. This was professionally installed in June 2023, and we were delighted with the results.

On Friday 24th January 2025, we noticed that the Pergolux was shaking in the bad winds. We immediately called the professionals we used to do our garden renovation to explain our concerns. They promptly came out to assess the structure. This structure basically ripped apart in the bad winds and had to be dismantled, the wind had caused severe damage to the pergola.

Pergolux insisted that the pergola was not installed properly despite the company we used providing videos and photos showing that this was. Pergolux did offer us a replacement at cost price which at the time thought was a good offer. After looking at alternatives we decided to take Pergolux up on this offer, only after we received written confirmation that these structures would be able to withstand future bad weather. This was then professionally installed.

Fast forward to April 2026 and we seem to be in the same position as we were just over a year previously. The structure although still standing, is looking damaged at the bottom of the legs and shaking wildly in the wind. The bolts are still completely secured into the ground. Pergolux responded and accepted there was a fault with the series one pergola that was installed and are sending out a replacement series 3 edition and have assured me that these designs are better. They are also paying half of the installation arranged by them. Hopefully there are no more issues.

Would highly recommend, excellent service received from placing order to installation. Worth paying extra for installation, the guys completed it quickly and without fuss.

Hi,
I can’t thank Pergolux enough — their aftercare service has been second to none. We had a component fail on our S3, and they handled the issue quickly and without any fuss.
I can highly recommend their products; they look great and perform well. What’s even better, though, is their outstanding aftercare!
Well done.

Amazing sales team, very helpful and informative. Opted for the installation package too. Received delivery updates and information for installation availability with time updates. The installation team were brilliant - a credit to the company - and took away all packaging. The Pergolux version is far superior to others previously seen and has added a new “room” to the home. Highly recommended.

Regarding install…FANTASTIC job by the guys today, super professional and friendly at same time

Answered all questions, great communication throughout build

10/10….would recommend 😂👍

Product is amazing and the customer service is second to none. Solved any problem we had with expert advice straight away and replaced a couple of parts straight away.

I am the proud owner of two 3 x 3 pergolas, one is free standing in the front garden and the other is wall mounted in the back garden. Purchase and delivery at point of sale was seamless. I recently had a warranty issue with by S2 manual opening motor and contacted customer services; Emmett immediately responded and sent me a replacement immediately by Fedex. Great Service Thank You!!

Really happy with our Pergolux pergola with the side screens. The build quality feels solid, and the screens make a big difference for privacy and blocking wind. It’s turned our garden into a space we can use much more often. Installation took a bit of time, but the end result was worth it. Would definitely recommend.

A job well done by the team clean tidy courteous very pleasant and excellent job thanks lads.

The product is of exceptional quality and gives great confidence in its build quality. Once up our wall mounted S3 looks the nutts.
However the instructions video is poor. ( a youtube vid ) my advice is to add chapters. The amount of time we had to watch the same part over and over again was insane. Im sure Mel is loverly but that name now sends shivers down my spine.
It took 3 of use 7 hours to fit. Not because we are stupid but its one of those things where the vid doesn't make sense then suddenly your are like " ohhh ok it means that way"
Once all up the motor was bending the louves. I had to Google motor not working. To then find a simple fix vid ( should really be included in the original vid.) Once I had watched thaf the 2cm adjustments and re setting the motor mount ment I was cooking with gas finally.
Overall great product ( only 1 week into it mind you )
Customer service was great on ordering side,including replacing the 4m screen thats was sent as grey not white. ( kinda our fault ordered a grey then quickly called up to chnage it to white)

Let's see what the future brings and how the customer service is while its in its 10yr guarantee... time will tell.

Initial contact was Ok but my showroom visit was really informative, delivered by a wonderful Egyptian man. The quality of the product was clear. The sales contact was polite but not everyone was professional as I would have liked. The product delivery was very good but early advice on construction was hit and miss. Once I obtained the videos supplied by a brilliantly helpful Emmett construction became clear. Sales persons are not all well informed on product detail. The service people are just brilliant. The quality of almost every part of the product is excellent. I am delighted with it and would recommend it without question.

We ordered a 4x3m wall mounted pergola, with side screens. Everything arrived on time by a very efficient delivery team who were very friendly and helpful. The pergola is lovely and very high quality. We can't wait to use it when the weather eventually gets better. Everything was first class from ordering to delivery. We would highly recommend this company.

We originally purchased our 6 x 4m Skydance pergola in June 2023 and we have been very pleased with it since then. We recently purchased a pair of 4m side screens to provide shade and privacy and the results were immediate. We have just completed our Pergolux journey with the addition of the 6m frameless glass wall. What a transformation! The pergola structure has become an extra room to our property, one that can be used all year round. We have had comments - or should I say compliments - from neighbours and visitors alike since it was installed.

We recently specified the sundream on one of our projects.

Our client is over the moon, the pergola and sliding glass doors were simple to install and seem of great quality.

There was a slight delay with the glass doors but this was swiftly rectified by Emmett and the customer service team.

We would happily specify Pergolux products on future projects.

Thanks
Frank
FT Landscapes

Always willing to help. No fuss. Very impressed.

I bought S3 skydance. The product is very quality. Installation wasn’t difficult. I install myself. I would definitely recommend.

Bought my pergola end of last year and I can say that my experience so far has been outstanding. The sale through Ebony was smooth and clear. The delivery service through Russell was well organised. The Technical and after sales customer care from Ananya is what every customer care should aspire to.

The product itself is a great bit of kit and fairly easy to follow and install myself, however I do have some experience in terms of DIY. Looking at the electronic manuals, I do think it could be improved. The quality of the product is really good in my opinion and overall a great product! I have been recommending this to family and friends.

I have a great experience, the customer service is polite and honest.

I couldn’t be happier with my experience with Pergolux UK! From start to finish, everything was smooth and stress-free. The product quality is outstanding – it looks amazing and feels really sturdy. You can tell a lot of care has gone into making it. The team were so helpful and friendly, which made the whole process even better. It’s rare to find a company that genuinely cares about its customers, but Pergolux definitely does. I’ll happily recommend them to friends and family!

The company was prompt with keeping me updated with delivery. Fitted the pergola myself instructions were fine to work with. Had a fault with a light switch which they sent a replacement out straight away. Can't fault the service. Thanks Roy Ford