Easy to order, good communication, great service

10/10 Everything was spot on.
It was an effort to assemble, and if you can afford the assembly assistance I would recommend it. However 2 of us managed it in about 14 hours over a weekend.

I would also recommend investing in a self levelling laser if you plan on doing it yourself. Saved us loads of time.

Good product good service thanks

Wow wow wow! We are so impressed with our Sundream S2 4x3 with electric roof, heaters and fully glazed. At first we considered adding it to our kitchen almost like a conservatory and we are so glad our garden designer steered us to making it an extra room in the garden. We are away from the hustle and bustle of our home. Walking outside to this peaceful retreat has been a game changer, wether it’s for our morning coffee in the early morning sunshine, to sunbathing during the day or working on the laptop when working from home, to the evening and entertaining friends with a glass of wine it’s simply incredible. The added heaters make it so cozy and opting to have glass on each side really was the best decision, it’s so bright and we get a 36O view of our beautiful renovationed garden, huge palms cleverly placed just above the roof make it feel like a tropical paradise with the electric roof that adds so much light and air or a chance to lay back and star gaze at night. It’s so well made, its a lovely dark grey that blends in but is chunky to add to its quality. The glass slides easily on every side meaning on those hot sunny days it can be completely opened. At night the led lights are so good they reflect in the glass reflecting endless squares of light. The choice of led colour is fun to play around with giving a different feel and can even be dimmed giving endless options. Value for money and quality this is a no brainer, cheaper than a house extension or an outdated conservatory. If like us you are unable to see one in real life pergolux gave us a video call which we did but still not sure if the quality was going to be as good as it looked, we can assure you it’s even better. It looks 3 times more than what we paid. Our garden has been completed transformed and this was literally the cherry on the top. Many thanks to all at Pergolux for giving us a new way of life for many years to come, we can not sing your praises enough with great customer service. Hopefully the photos reflect all I’m trying to say! With all our thanks The Taylors x

Took months to come despite showing in stock when ordered. Cancelled glass doors as delivery time was sooo long and ordered a kit from Deponti and installed them instead.
However, pergola is really great quality and the only let down was the delivery time

Great bit of kit totally transformed out sitting area 🌠🌠🌠🌠🌠

We are delighted with our Skydance S2 pergola - it's extremely well built, functions perfectly and looks amazing. I would suggest using the recommended installer, MHeavenLtd, as installation was fairly complex and the recommended installer has the knowledge and tools to do the job properly.

Absolutely beautiful. Very good quality. Highly recommended

A well-designed and manufactured product. Can take strong winds and storms.

I've given this review 4* purely because of the quality of the Pergolux product. It is a superbly engineered piece of kit and, if it wasn't for the awful service we received from the UK arm of Pergolux, it would have been 5*. Pergolux UK I'd give 1*.

Think very carefully before ordering in the UK, unless you are in no hurry to receive your pergola. We placed our order 4th August, paid the final invoice on the 14th November on the advice that they finally had the product and it was ready to be shipped, but didn't receive it until 4th December. Along the way we had numerous promises about delivery and excuses for why it didn't happen. When it did get shipped by Pergolux, their delivery agents AIT/Panther failed to deliver on the due date due to a vehicle problem and it took a further 12 days for them to complete the delivery. Pergolux appeared to be totally incapable of exerting any influence on them to speed this up.

And to add salt to the wound, when it was unpacked it was discovered that a critical component was missing, but more of that later.

I've no idea what the setup is at Pergolux UK, the staff members you speak to appear to be very friendly and claim they are doing the best they can, but try to speak to the CEO and there is stony silence. The parent company need to be made aware of the inadequacies of their UK operation as it reflects badly on their (excellent) product and it certainly spoilt the pergola buying experience for us. I did send an email to the CEO of the Norwegian parent company, but no response to this.

We would have gone elsewhere if we had known what we were letting ourselves in for.

So, to the product itself. We have a 3x5m S2 wall mount pergola with two 3m side screens and a 5m front screen. It's a very well engineered product, substantial and utilises top quality components. We are very pleased now that it is finally up and are looking forward to it improving our garden experience next summer.

The installation was carried out by MHeavenLtd and I cannot fault their service. I had to cancel a booking with them when the pergola did not arrive on the due date and they took this in their stride. They very quickly arranged a second date when we finally did get it and, after a 3 hour drive to get to us, they discovered within half an hour that the wall mounting brackets were missing, so could do nothing and set off for home again. Pergolux will have had to foot the bill for this wasted journey. A week later and they were back again and this time all went well. Three very efficient guys assembled it in less than 4 hours. I'm glad I didn't attempt it myself, they had all the kit, including laser levelling gear and had the experience to ensure it went up without a hitch. I'd like to thank them for a great job.

So, summing up, Pergolux product superb, MHeaven brilliant, AIT hopeless, Pergolux UK operation needs to review it's customer service.

review updated for fairness 19/12: After further contact with customer services, ongoing supply issues with series 1 Pergolux accessories appears to be resolved, informed screens now available in the warehouse and will be sent to me in the new year. Hopefully customer services will improve to keep customers in the loop for stock issues that remain ongoing, that would avoid much frustration.

The core Pergolux product is definitely worth the investment and hopefully once the screens are received it will just further heighten our use and enjoyment of the pergola. It is definitely the statement we wanted in our garden.

I wish the instructions to build were better.

This is now one of my garden essentials. Easy setup and no issues so far.

I bought the Pergolux Sundream S2 to go over my hot-tub. A great quality product, competitively priced and with great service. I did have a couple of problems (largely of my own making) and the Pergolux after sales service and technical advice were excellent in sorting them for me. An easy 5 stars. Thanks to Tarek and the Pergolux Team.

Initially, I thought it was a bit pricey, but the quality speaks for itself. No regrets at all.

Good product need I say more.

Helpful , efficient and good communication , professional and timely install of Pergolux

Wouldn’t recommend. Have been waiting since May for the correct guttering - have a product we cannot use properly in a rainy part of the U.K.

Awful communication. Confirmed they’d send out replacement parts and get fitted in August - still waiting. Product not fit for purpose as a result and cost a small fortune. A real shame as I’m sure it’s a great product when it has the correct parts.

Woeful company with non-existent customer service. Trading standards the next step for us. After a year of illness for our family, Pergolux has added stress that is simply unnecessary and could have been avoided.

Very good service.customer services called with date when goods would be delivered.delivery company called the day before and text message with 4 hour window.the delivery crew placed the goods exactly were I asked them too hassle free. This is a fantastic piece of kit,waterproof and sturdy,drainage system very good.also bought screens ( keeps the wind out ) and heater ( very warm) you will not be disappointed if you buy this pergola

UPDATE: We received the completed order in early December and it is now installed on our patio. Obviously we haven't had much use out of it yet but are looking forward to spring 2025. It has withstood several storms and seems to be very solidly built and user friendly. Since the original review, we received very good customer service communication from Pergolux and a few freebies to make up for the wait. If they can sort out whatever is causing such massive delays with their delivery times (or at least let customers know what to expect at the point of sale), they'll be a 5* company all round.

ORIGINAL REVIEW
We ordered a Pergolux Sundream pergola on June 13th 2024, with an expected delivery date of 3-5 business days, per the company website.

The short version of this story is that as of November 6th - 5 MONTHS after we spent nearly £10,000 with this company, we have neither received our pergola nor a refund.

We have been given the runaround by the customer service team several times. The head of UK operations has been involved and, while very apologetic about the long delays and a lot of sob stories about production delays, he has stopped responding to our emails and given us no updates since September 12.

They promise we'll love the pergola once we receive it but really... is it worth waiting 5 months for? Doubtful. I will update this review when we finally hear back from Pergolux.