My order was never shipped. They sure charged me fast enough. I called a number with a recording that wasn't in English, found another number and spoke with a rep who assured me I would be refunded an... See more
Company replied
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See what reviewers are saying
IF YOU’RE ARE BUYING FROM THEM, GOOD LUCK. This company is trash,I bought a perfume from them and never arrived, I called them many times to ask them if they could send me a replacement and they t... See more
Company replied
Great low prices,100% authentics products, fast shipping, well packaged and has a really nice customer service i am very happy with this store
Company replied
I've never used this site before but it was a very pleasant experience. There's a large selection of fragrances and great prices. The shipping was really fast as well. I'll definitely use this site... See more
Company replied
Company details
Written by the company
PerfumesAndrea is one of the nation most trusted online wholesale and retailers of designers perfume. Free Shipping on all order inside United State Get Your Favorite Perfumes & Colognes For The Best Prices. Huge Savings. Free Shipping. Luxury Brand Discounts.
Contact info
4996 Frattina St, 34142, Ave Maria, United States
- 7863071647
- info@perfumesandrea.com
- perfumesandrea.com
3.4
Average
411 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its iffy!
I have received 2 perfumes from this company with no problem. The 3rd perfume I ordered never made it to me. I tried to contact the company several times and the company never got back to me.
Buyer beware. If you get your package, yay! But if not, you'll have to reach out to your credit card company to get the payment stopped.
It's iffy.
30 April 2026
Unprompted review
Reply from Perfumesandrea
Juleigh Gregory, thank you for being honest — "iffy" is a fair rating for two good orders and one that went dark. That third order should not have been ignored. Please email info@perfumesandrea.com with the order number of the missing one and I'll personally find where it went and either refund or reship it. Two good orders means we know how to do this right; losing you as a customer over the third is on us, and we'd like to earn back your trust.
Adyan Dalia Noir
My order arrived as scheduled and in perfect condition. I highly recommend perfumes Andrea for all of your fragrance needs!
25 March 2026
Unprompted review
Reply from Perfumesandrea
"Thank you Jamme S — appreciate you taking the time. Looking forward to your next order."
Buyer beware.
Terrible experience. Zero communication and never received items.
10 January 2026
Unprompted review
Reply from Perfumesandrea
Luxlevjr, "zero communication" is not who we want to be. If you email info@perfumesandrea.com with your order number, I will personally reply within 24 hours with either a tracking update or a full refund — no runaround. We have a real warehouse in Davie, FL and a real team, and a review like yours means something is broken in our support flow. Please give us one chance to make it right.
Was great package really fast shipping…
Was great package really fast shipping and reliable. Perfumes smells very identical with my comparison at home. Very authentic
23 February 2026
Great prices
Great prices, Legit products, quick shipping. What more could you ask for
23 February 2026
Reply from Perfumesandrea
Mike, that's a fulfillment error on us and we own it. Please email info@perfumesandrea.com with your order number and a photo of what arrived vs. what you ordered — we'll ship the correct item at no cost AND you can keep the wrong one. This should have never happened and we'd like to close it out today.
They sold me 2 counterfeit fake parfume…
They sold me 2 counterfeit fake parfume from De marly do NOT buy them. They look absolutely real and you open and spray and it's a terrible odor. I verified they are not authorized to sell them. I made a mistake and it was too good to be true. They retail for over 400.00 so please be careful. They won't refund me as I opened them. They are denying claims and well they are shipping back to me now and I plan to now get all testing done to have results back on their false claims. Please please be careful. They won't even disoss who they buy it from but admitted they dont from the manufacture so it's not possible they could even make a profit on this.
18 December 2025
Unprompted review
Reply from Perfumesandrea
Goriana Alexander, authenticity is the single most important promise we make, so this review hurts to read. We source Parfums de Marly through authorized channels — I want to verify the lot codes of the bottles you received. Please email info@perfumesandrea.com with photos of (1) the batch code on the bottom of each bottle, (2) the box code if you still have it. We will re-open the refund conversation and cooperate fully with any independent testing you do. If the bottles are found to be non-authentic, you will get a full refund plus the cost of testing. This is not something we take lightly.
Complete wrong item shipped
I bought item through Amazon for my wife. Sent wrong item and refuses to rectify mistake
22 December 2025
Unprompted review
Reply from Perfumesandrea
Joseph Tocci, I'm sorry — sending the wrong item and then refusing to fix it is not how we operate, and I want to understand what happened on this order specifically. Please email info@perfumesandrea.com with your Amazon order ID and I will personally resolve it: correct item shipped at no cost, or full refund, your choice. Amazon can be a frustrating channel when messages get lost, but that's not an excuse on our end.
very good service by this company
8 December 2025
Unprompted review
Misleading refund and cancellation
My order was canceled and said to be refunded but i didn’t receive ANY refund, nor did i get a reason for the company’s cancellation of my order that I was supposed to receive today.
24 November 2025
Reply from Perfumesandrea
Alissa, if we canceled your order we owe you a refund, period. Please email info@perfumesandrea.com with your order number — the refund will be reprocessed today and you'll receive a confirmation. If it doesn't appear in your account within 5 business days after that, dispute the charge with your card issuer and we'll accept it. Sorry for the confusion; there is no reason it should have taken a Trustpilot review to get this resolved.
Beware
After reading the reviews on here it was. 50/50 chance I’d be ripped off. Most of the reviews that were bad were ones where there was an issue with the order so I’m thinking as long as there’s no issue I should be good. So I’m like let’s that a chance. It was shipped next day so I’m thinking awesome everything is good but nope I got a different bottle. Same brand different fragrance. I emailed no response. So definitely customer service lacks. Now on to the next part the bottle they did send was a complete fake it was a good fake but I already had the same bottle and was able to compare. No response still from them so I called my bank and disputed the charge. So a warning to all they have very good fakes and you won’t be able to tell unless u have the real one
4 November 2025
Unprompted review
No Refunds
I ordered a cologne from this company. It turned out to be the wrong brand. I asked to return the product and was refused. I would not recommend this online store to anyone!
26 October 2025
Unprompted review
Not a legit perfume company
I placed my order and almost immediately they provided me with a tracking number because a shipping label was made. As a seller I know for you to make a shipping label you have to have a product. Well, it's been 10 days and it has not been shipped out which is not really my problem. The problem is... is that I've tried to contact them three times and nobody will email back!!! I said to myself I wouldn't leave a negative review until my third email, so here we are. Byer beware I don't know if this is a legit perfume company.
22 October 2025
Totally satisfied with my…
Totally satisfied with my order.shipping was a bit slow but I received the real product I ordered.
20 October 2025
Unprompted review
Amazing pricing & even better delivery…
Amazing pricing & even better delivery time!
14 October 2025
Unprompted review
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