PerfumeOnline Canada Reviews 20,272

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent product quality, competitive pricing, and efficient order processing. Many people highlight the fast delivery service, often noting that their items arrived quickly and were well-packaged, ensuring products arrived in perfect condition. Reviewers appreciate the authenticity of the fragrances and the wide selection available, making it a go-to for their perfume needs. However, some customers experienced issues with their orders, including receiving products that did not smell as expected or whose condition suggested they might not be new. A few people also reported problems with delivery, such as packages going missing or arriving damaged, despite purchasing insurance. Additionally, some reviewers mentioned that the company's discounts and free delivery options were not as competitive as they used to be, and a small number of customers expressed dissatisfaction with the lack of order confirmation emails.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting great quality, authenticity,... See more

Delivery service

Reviewers express satisfaction with the delivery service. Customers frequently highlight the speed of... See more

Price

Users describe positive interactions with price, consistently finding great deals and competitive pricing.... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the authenticity and excellent quality... See more

Order

People report positive experiences with order. Many customers praise the smooth and simple ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly rapid shipping. Perfume carefully packed with protective wrapping. Perfume smelled exactly as it should. Fantastic experience with this company. This is my second purchase. I purchased the... See more

Company replied

Rated 5 out of 5 stars

I purchased twice from PerfumeOnline now and I am extremely impressed with their service. Both packaged were shipped within two days after placing the order and they arrived the next day! They kept me... See more

Company replied

Rated 5 out of 5 stars

Hello I request Canada Post shipment for my Roja Diaghilev thank you very much for security reason my last shipment I had with other companies where risky and they let the package in front of the ma... See more

Company replied

Rated 5 out of 5 stars

I have been using PerfumeOnline for quite a few years and I am never disappointed!! Tried a new perfume this time as well as bought one of my favourites and hubby his Boss. The price is always reasona... See more

Company replied


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Perfume Store

Written by the company

PerfumeOnline.ca Is Canada’s leading and most reputable online perfume store, where you will find 100% authentic fragrances from top luxury brands at the lowest price. Over the last few years, we have cemented our reputation as a leading perfume seller by selling quality, fresh and authentic perfumes online, which we deliver to our customers in a timely manner. We stock over 8000 fragrances, ranging from popular perfumes to miniatures, aftershaves, testers, gift sets. Our online perfume store gives you plenty of choices.

Canada's #1 Perfume Online Store

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Rated 5 out of 5 stars

Package was shipped quickly and…

Package was shipped quickly and colognes were correct. Always a great experience

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear your order was shipped quickly and that you consistently enjoy your experience with us.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your enthusiastic feedback. We are truly pleased to know you had such a positive experience and appreciate your kind words about our service.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable

2 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear you found our service fast and reliable. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Fast delivery and great customer…

Fast delivery and great customer service. I got the perfume I wanted.

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know you received fast delivery and great customer service, and that you were able to find the perfume you wanted.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Fast shipping

Fast shipping! Loved the perfume

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear you enjoyed fast shipping and are happy with your perfume. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know you are satisfied with our pricing and service. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Delivered right on time

Well packaged ,prompt

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear your order was well packaged and delivered promptly. Your satisfaction is important to us.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Excelent delivery time

Excelent delivery time

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know you were satisfied with the excellent delivery time. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Great service

Great service

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear you are satisfied with our service and pricing. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Great quality for a fair price

I am very satisfied with my purchase. The product quality is top-notch, and the price is highly competitive. Delivery service was also prompt and reliable. I will definitely order from here again.

3 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your thoughtful feedback. We are pleased to know you are satisfied with the product quality, pricing, and delivery service. Your continued trust means a great deal to us.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Thank you for delivering my order.

Thank you for delivering my order.

2 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to know your order was delivered successfully and that you are satisfied with our service.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Good product good price fast delivery

Good product good price fast delivery. Also product was packaged very well...no way it would've gotten broken.

2 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are pleased to know you are satisfied with the product quality, pricing, and careful packaging. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Great

Great.
Overall service is great

2 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to hear you had a positive overall experience and that our service and delivery met your expectations. Your support is appreciated.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, sadly my fault for not reading the refund details before ordering, I chose a tester and cannot the product but not their fault the cologne smells horrible on me.
The order process was simple and the delivery was smooth and on time as they promise.
Thank you I definitely will order again, this time I know the full policy. Lol

2 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your honest feedback. We are glad to know you found the ordering process simple and delivery smooth and on time. We also appreciate your understanding regarding the tester product and are pleased to hear you will consider ordering again.

We look forward to serving you in the future.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Very professional. The ordered items arrived safe and in good condition. The price is affordable. Love the smell of the perfumes.

29 April 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your kind feedback. We are pleased to hear you were satisfied with our professional service, timely delivery, and that your order arrived safely in excellent condition. It is also wonderful to know you are enjoying the fragrance.

We truly appreciate your support.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

Great prices and a friendly website

Great prices and a friendly website. The delivery process is good as well. I purchased enough to get free delivery.

2 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad you appreciated our pricing, website experience, and delivery service. It is great to know your order qualified for free shipping and arrived smoothly.

We appreciate your support.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

One of my Top 3 Summer Perfume

Save Almost 25% of the price for a New perfume that was not even already available in Canada
Arived in few days only

Blindbuy
I know i should not do that 😅

LOVE IT .. was hoping for a little more juicy but still perfect spring/summer perfume .. remind me a bit of Valentino Dona Born in Roma Intense but softer and a bit more fruity .. So i like La Bomba more

Will buy it again for sure .. in my Top 3 for Spring/Summer

2 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your detailed feedback. We are delighted to hear you found great value in your purchase and that delivery was prompt. It is especially wonderful to know you are enjoying the fragrance and that it has become a favourite in your collection.

We truly appreciate your recommendation.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 3 out of 5 stars

I waited 5 days then emailed requesting…

I waited 5 days then emailed requesting an update on the order you're asking for a rating for, on the 6th day I was then informed that the bottle was not in stock.
I requested a free shipping code towards a different perfume when asked how I'd like to move forward.
Was denied.

Update*
I'd like to first refer back to the end of the requested review I wrote in connection to your chosen wording in this response.

A week maybe? after this reached it's conclusion,
I was indeed sent a restock email, I promptly reordered. A few days later I was offered a %10 discount towards the next purchase, which I'm not yet ready to use.
If it was sent at the same time or even perhaps before? the restock email, I would absolutely have graciously applied it and as requested, updated the original review that was requested.

Here we are, and the update has been made, earlier than I mentioned, in response to your communication here.
I look forward to utilizing the promised non- time sensitive discount you offered.

1 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi,

We’re sorry to hear about your experience and understand how frustrating this must have been.

We’d like to clarify that we did attempt to reach out to you to offer alternative solutions after informing you about the stock issue. Unfortunately, we did not receive a response at that time, which limited our ability to proceed further or explore other options with you.

Our goal is always to work with our customers to find a suitable resolution, whether that’s an alternative product, refund, or another form of assistance.

We’d still be happy to help resolve this for you — please feel free to reach out to us directly so we can assist further.

Thank you
Andy
PerfumeOnline.ca

Rated 5 out of 5 stars

Very happy with Perfume Online!

Perfume Online delivered to me the exact authentic product I ordered, nicely and safely packaged up too. It arrived a bit sooner than I expected and in perfect condition, so I'd definitely order from them again without hesitation.

28 April 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your kind feedback. We are pleased to hear your order arrived safely, earlier than expected, and in perfect condition. It is great to know you are happy with the authenticity of your purchase.

We appreciate your trust in us.

Best regards,
Customer Care Team
PerfumeOnline.ca

Rated 5 out of 5 stars

All things professional

Communication and delivery was great.

1 May 2026
PerfumeOnline Canada logo

Reply from PerfumeOnline Canada

Hi there,

Thank you for your feedback. We are glad to know you had a positive experience with both communication and delivery. Your satisfaction is important to us.

Best regards,
Customer Care Team
PerfumeOnline.ca

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