Perfect Glazing Reviews 

632
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the first-class service, highlighting the professionalism and efficiency from start to finish. Many people are delighted with the quality of the products, particularly the windows and doors, noting their stunning appearance and solid craftsmanship. The staff, including sales and fitting teams, are frequently commended for being helpful, polite, tidy, and communicative, often exceeding expectations by leaving homes cleaner than they found them. However, some people mentioned issues with initial sales processes, including unfulfilled promises and lack of documentation, leading to frustration and delays. There were also occasional reports of minor issues developing after installation, though the company generally rectified these to the customer's satisfaction.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their efficiency, helpfulness, and clear... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the first-class workmanship and... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight over new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish the whole process was seamless. Andy was there to answer any questions and ensure we were happy before commiting. On fitting day the team were on it and cleaned as they went meani... See more

Rated 5 out of 5 stars

First class service from start to finish. From Ed, salesman, through to Anthony and team who fitted windows/patio doors through the whole house . All work completed timeously to the highest standard .... See more

Rated 5 out of 5 stars

Amazing job - sales, surveyors, window fitters were excellent. Tradesmen extremely polite, tidy and professional. Quality, service & professionalism was great. Extremely happy with the end produc... See more

Rated 5 out of 5 stars

Got 9 windows good price. Installed by Liam and Jordan excellent workers, never stopped. Very friendly and they were very tidy. Ask for these guys to install your windows you wont be dissapointed. Af... See more

Company replied


Company details

  1. Window Installation Service
  2. Door Manufacturer
  3. PVC Windows Supplier
  4. Window Supplier

Written by the company

We are a Glasgow based manufacturer of high quality double glazed and triple glazed PVC Windows and Doors. Our factory and showroom are both located on Dixon Blazes Ind Estate,where you are welcome to pop in and browse. We are able to manufacturer in a huge range of styles, colours and sizes. Choose from Casement Windows, Tilt & Turn Windows, Slide &; Sash Windows, Patio Doors, French Doors and Composite Doors. We are able to offer fast lead times and quick turnarounds to accommodate the tightest deadlines. We also offer numerous finance options to help spread the cost of upgrading your home. Buy Now Pay Later and Interest free over 24 months are the most popular. In addition we offer a 10 year industry standard guarantee on all work that we carry out to give you complete peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

632 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(632)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Glazing Review

I have just had all my windows and doors replaced. The service from start to finish was great.
From the salesman Andy who was very helpful, then the surveyor Gordon who measured everything perfectly and finally the fitter Gerry and his team who did an exceptional job with no mess.
Highly recommend!

19 December 2024
Unprompted review
Rated 5 out of 5 stars

High quality & fit windows & doors

High quality windows, a main door and a patio slide door fitted swiftly by precision fitters, who cleaned up what minimal mess they made. Could not have gone better, even getting the work done during cold December.
Very pleased with the finish. From the easy order process to the end result, the least stressful building work I have gone through during a full house remodel.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

3 people contacted me within 5 hours after saying no multiple times

**Bribed me with an offer of £100 to remove this bad review**

I never went ahead with the services as the the whole sales pitch was bordering on harassment in my opinion.

At 1pm the sales person turns up at my house provides me with a quote then all the usual what will it take to get a sale today. I explained I won't be making a decision today as I want a few more quotes before making a decision. He then spoke about calling his manager for a better price but would need a decision now I once again said I won't be saying yes but asked him to give me his best price otherwise I'll keep note of the original quote. He also suggested I pay a £100 deposit but can change my mind after 2 week, once again I said no but agreed he would call me on the Monday afternoon (this was Thursday afternoon).

The appointment finished about 1.35pm and at 2.04pm I received a text message from the Sales Regional Manager saying he would offer me this price for a 'speedy decision.' At this point I had enough of saying no so I text back explaining I felt pressurised and have already said no multiple times so no longer interested. I was told I would e taken off their database and not contacted again.

At 5.42pm I received a phone call from another sales associate apparently to offer me another price for a 'speedy decision.' Again I had to say no i won't be making a decision today and actually I should have already been removed from the database. I hadn't planned on leaving a review however the third person contacting me in the space of 5 hours sent me over the edge with it. Its stressful enough without being bombarded with texts and calls asking you to make a decision quick.

The whole experience was pretty awful and constantly having to explain yourself as you tell them no isn't acceptable.

Edit: I did not ask someone to pop out ASAP i said if you had availability before Christmas that would be great. I also made it clear I wouldnt make a decision on the day and told him I was relaxed about time frames and would be fine to wait until January which would push back a fitting date until Feb.

Yes it seems the double glazing firms are a massive scam which I told your colleague about during the appointment which he agreed with me a lot of companies are out there to scam you.

It was also insightful to know that if someone leaves a bad review you bribe them with £100 to remove it - so much for the genuine Trust Pilot reviews. Very unethical.

19 December 2024
Unprompted review
Perfect Glazing logo

Reply from Perfect Glazing

Hi Siobhan, thanks for leaving us a review.

I read the review that you left for one of our competitors yesterday, it seems that you are having absolutely no luck going through all the local double glazing companies.

We are very sorry that you are so distressed.

Firstly we don't not usually contact any customer 3 times, as we explained to you yesterday this was an error on our side and should not have happened.

When you called us yesterday to make the appointment you asked for someone to pop out asap.

We arranged for a salesman to pop out immediately.

You told the salesman that the last company you had out to quote dropped the price from £13,000 to £10,000 and then called you again looking to offer you more discount, I am sure that this must have distressed you as well, although you have not mentioned any of this in your review.

The discount that you were offered yesterday was based on the conversation you had with the rep telling him that you would sign up for £4,000 which was simply just not possible.

When we text you yesterday we offered you an additional £150 discount, this was still not enough and at that point we agreed that we could not get to the price that you wanted to be at so we would remove your details from our system.

Unfortunately an error was made by us at this point and you received a further message offering you another few hundred pounds discount that you should not have received, we did immediately apologize and hoped that this would be the end of the matter without the necessity to brandish it all over social media.

We do hope that you will be able to find a supplier who will be able to fulfil your needs and wish you well moving forward.

Rated 5 out of 5 stars

Just had a new front door installed

Just had a new front door installed. Excellent and very pleasant advice From good Gary, when picking the product. Fitter made a great job of installing the door, looks Fabulous.
David Wemyss Bay.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience installing PVC windows

Competitive quote and good communication throughout the process. Windows were installed in time line as promised and Garry was very accommodating.

Most importantly very happy with the final product and the installation. Delivered exactly as they promised.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

This was my first time using perfect…

This was my first time using perfect glazing. The service from beginning to end was high professional and efficient. Always contactable.
All staff I encountered were fantastic. Will be using perfect glazing for my windows next year. Highly recommend ! Thanks Garry!

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Gary

Gary , Gordon, Gerry. Top specialists in their field.
Highly recommend this company.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

From start to finish .. Great Service

From start to finish, we recieved excellent service. Even living on an island did not stop them from delivering a great experience. From the survey, installtion and rectification, total professional service. Thank you Gary, and the team.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend Perfect…

Would definitely recommend Perfect Glazing. I had three windows fitted and the guys (father and son) did an excellent job. The windows look great and are good quality. The price was quite a bit lower than two other quotes received.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

New pvc doors

New back & front doors fitted today. Fitters came early morning and did a lovely neat job. No mess at all ! Good value for money. Would recommend.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

New Windows

Just had my window fitted today.
The whole process went so smoothly,from the initial sales visit,to the fitters.
All appointments were met at the agreed times.
The fitters were superb,never stopped and left an immaculate job.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Had new door fitted in July. It’s really beautiful. Great service. Purchase, measurement, fitting all went without a hitch. Great people to deal with. Thank you.

23 July 2024
Unprompted review

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