The service has always been spot on. I have recently bought Thatchers and the taste ansd temperature is fantastic. I'm now waiting for the next promotion to buy a new machine to have one lager and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mostly a good service and good beers better than out of a can. Pick-up service by yodel for empties isn’t always available so be prepared to take empty kegs to a yodel pick up point in some areas.
My orders have always arrived very quickly and were correct. Getting the empties picked up has been a bit more challenging although probably down to Yodel. Mostly happy. Wish they had Murphy’s or Guin... See more
I love being able to have draft beer at home, particularly being able to set the perfect temperature. It is a little frothy sometimes but mostly ok. Definitely much better than canned beer. Unfortu... See more
Company details
Written by the company
At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.
Contact info
Fetter Lane, EC4A 1EN, London, United Kingdom
- contact-uk@help.perfectdraft.com
- perfectdraft.com
3.6
Average
10K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible
It stated very well, but over the last few weeks I have returned 5 kegs across three returns and not received any refund on the keg, they are impossible to speak to and done respond to messages, I am not being told they have only revived one, which they still have not refunded the £5
16 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve experienced with your keg returns and refunds. Please accept our sincerest apologies for any inconvenience or frustration this has caused.
If you’ve already raised a ticket with our customer service team, please rest assured that an agent will get back to you as soon as possible once we have completed the necessary checks. We understand how important it is to resolve this matter quickly, and we are committed to ensuring that everything is sorted out for you.
Thank you for your patience and understanding while we work on resolving this for you.
Alls well that ends well.
Wanted to complete the follow up to my earlier rant (20/02/2026) regarding Perfect Draft's response to my faulty machine.
True to their word, an agent contacted me within a couple of days and proactively investigated and resolved the issue. I returned the faulty machine which was still under warranty (FOC) and a new machine was promptly sent. First class customer support from Hannah.
I must admit, that I didn't help the cause initially by submitting several tickets for the same job owing to my frustration.
All's well that ends well - great job Perfect Draft and thank you for making the resolution important to you.
16 April 2026
Unprompted review
The delivery was delayed by yodal as…
The delivery was delayed by yodal as usual. Not a good delivery company but the order was perfect no problem with that. I can’t blame perfect draft for that.
16 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for your feedback and for your kind words about your order—we’re so glad to hear it arrived in perfect condition! That said, we sincerely apologize for the unexpected delay with the delivery. We completely understand how frustrating delays can be, and we truly appreciate your patience.
While we work with third-party couriers like Yodel to deliver orders, we take full responsibility for ensuring our customers have a smooth experience from start to finish. Please know that we’re always working closely with our delivery partners to improve service and minimize delays.
Thank you again for your understanding and support—we hope to serve you again soon!
Usually I would give a five star re…
Usually I would give a five star re view however my last order was two kegs and two glasses and the glasses never arrived!!
4 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback with us. We truly appreciate your support and are sorry to hear that your recent order didn’t meet expectations.
Please accept our sincerely apologize for any inconvenience this may have caused. Please reach out to us directly, so we can resolve this for you as quickly as possible.
Your satisfaction is very important to us, and we’d love the opportunity to make things right. Thank you again for bringing this to our attention!
Excellent Service
Customers are always well looked after by PerfectDraft and any dispute is quickly and satisfactorily resolved. Always excellent service
6 April 2026
Unprompted review
Only had the machine since Christmas
Only had the machine since Christmas. Quite surprised how easy it was to pour the perfect pint.when ordering new kegs,fast delivery and good range of beer
15 April 2026
Unprompted review
Always a great product and I look…
Always a great product and I look forward to using the machine. Unfortunately I have found it a little too expensive recently. Obviously always deals on but it’s a treat now rather than my go to
15 April 2026
Unprompted review
Pub quality beers at home , Quick Delivery , Reliable Pickups.
Good offers , I am enjoying a variety of new beers.
Well packed deliveries , and on time pickups , Pub quality pints in my own home.
1 April 2026
Unprompted review
Order never arrived after a week
Order never arrived after a week, numerous emails to both perfect draft and yodel before finally getting a refund. Dreadful customer service will be getting kegs from local shop from now on
13 April 2026
Unprompted review
Reply from PerfectDraft
We are truly sorry to hear about your disappointing experience and the inconvenience caused by the delay in receiving your order. This is not the level of service we aim to provide, and we deeply regret that our communication and resolution process fell short of your expectations.
We understand how frustrating it must have been to wait for your order and have to follow up multiple times before receiving a refund. Please know that we take feedback like yours very seriously, and we will be reviewing this situation with both our team and delivery partners to ensure improvements are made moving forward.
While we regret losing your trust on this occasion, we hope you might consider giving us another chance in the future.
Once again, we sincerely apologize for the inconvenience caused and thank you for taking the time to share your feedback.
Packaging was damaged and subsequently…
Packaging was damaged and subsequently the beer was very lively.
6 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the damaged packaging and the liveliness of the beer. This is certainly not the experience we want for our customers, and we understand how frustrating this must have been.
To help us resolve this issue promptly, we kindly ask that you contact us directly. Our team would be happy to assist you further and ensure we make things right.
Once again, we’re truly sorry for any disappointment caused and appreciate your understanding. Thank you for bringing this to our attention—we value your support and hope to provide a better experience in the future.
Pints at home
Love it, takes a little practice and would love to see some more craft breweries appear with kegs
3 April 2026
Unprompted review
Easy to order,some good deals going on…
Easy to order,some good deals going on at the moment, fast delivery.
15 April 2026
Unprompted review
As in “Perfect”
The fact we can get our favourite Beer “Jupiler” on tap 🙂
19 January 2026
Unprompted review
A fantastic product and great choice of…
A fantastic product and great choice of beers.
The perfect draft machine is brilliant. Pub quality beers on tap.at home. Great choice of beers and regular offers including some great glasses. I have also used in store rewards ( trading my empty kegs at my local majestic) to top up my collection. Delivery of kegs has never been an issue. Would strongly recommend!
10 November 2025
Unprompted review
Awesome idea and execution!!!
Awesome idea and execution!!!
Can’t see the out of any negative reviews of this!
I’m a Leffe Blonde drinker and this is pretty much exclusively the only kegs I buy.
We also tried a Stella for some pre-drinks at mine which went down very well!
The ease of ordering and the keg return process (I use drop off and it’s super convenient) on the app is pretty much flawless. 3° is a touch too cold for Leffe, but as I don’t have a pro machine, it is what it is. Loses a touch of flavour at that temperature but the convenience and foam makes up for it.
I have swapped out kegs mid-keg, and it seem to froth more. In my experience it’s best to finish a keg before installing another one.
We are looking forward to trying some lighter beers in the summer afternoons and BBQ’s! Can’t wait!
I probably won’t bother with cider as he doesn’t seem worth it but for beers this is almost a must have machine because of the flavour, consistency and the foam head that you can achieve at home.
Highly recommended!
26 March 2026
Unprompted review
This product never arrived.
This product never arrived.
Ordered over a week ago, was supposed to be next day delivery.
We have not received a refund or any contact from the company?
10 April 2026
Unprompted review
Reply from PerfectDraft
We sincerely apologize for the inconvenience and frustration caused by your order not arriving as expected. This is certainly not the level of service we strive to provide, and we deeply regret the lack of communication on our part.
To resolve this matter as quickly as possible, we kindly ask that you contact us directly. Our team is here to assist you with either locating your order or processing a refund if necessary.
Once again, we are truly sorry for the trouble this has caused and appreciate you bringing it to our attention. Thank you for your patience, and we hope to make things right for you promptly.
Was super easy to order delivery was…
Was super easy to order delivery was pretty quick not going to lie haven’t set up yet as it’s my sons birthday present but not expecting any issues
15 April 2026
Unprompted review
My orders have always arrived very…
My orders have always arrived very quickly and were correct. Getting the empties picked up has been a bit more challenging although probably down to Yodel. Mostly happy. Wish they had Murphy’s or Guinness though.
8 April 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.