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PerfectDraft Reviews 10,392

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TrustScore 3.5 out of 5

3.6

Beer Distributor
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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the product, finding the beer quality to be very good and enjoying the convenience of having draft beer at home. Many also highlight the ease of ordering and the promptness of deliveries, often receiving their orders quickly. The overall concept of the product and the range of available kegs are frequently praised. However, some people were dissatisfied with aspects of the service and delivery. Issues such as incorrect orders, missing items, and significant delays in delivery were reported. A few customers also experienced problems with faulty machines or kegs, and some found the process of returning empty kegs challenging, often attributing these difficulties to the delivery service.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the machine itself, highlighting... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast and prompt... See more

Order

Consumers have mixed experiences with ordering. Many reviewers praise the ease of ordering, quick delivery,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the pub-quality beer, its taste,... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the great, speedy, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service has always been spot on. I have recently bought Thatchers and the taste ansd temperature is fantastic. I'm now waiting for the next promotion to buy a new machine to have one lager and... See more

Rated 4 out of 5 stars

Mostly a good service and good beers better than out of a can. Pick-up service by yodel for empties isn’t always available so be prepared to take empty kegs to a yodel pick up point in some areas.

Rated 4 out of 5 stars

My orders have always arrived very quickly and were correct. Getting the empties picked up has been a bit more challenging although probably down to Yodel. Mostly happy. Wish they had Murphy’s or Guin... See more

Rated 4 out of 5 stars

I love being able to have draft beer at home, particularly being able to set the perfect temperature. It is a little frothy sometimes but mostly ok. Definitely much better than canned beer. Unfortu... See more

Company details

  1. Beer Distributor

Written by the company

At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.

Contact info

3.6

Average

TrustScore 3.5 out of 5

10K reviews

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Replied to 81% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Another easy order and delivery…

Another easy order and delivery process, achieved in less than 36 hours. A great discounted keg offering for St George’s Day as well. Always impressed with Perfect Draft. Great products and superb value. Thank you!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

After careful consideration...

Primary criteria: the beer is very good (I've tried 4 different kegs so far). The machine chills it and delivers it in pristine condition.
Secondary considerations: deliveries are prompt. Keg collections and credits to my account are also prompt and easily tracked.
Tertiary thoughts: It's beer. Drink it. Be happy.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and good company

Great service, fast delivery and never had an issue with the products.

The beer is great and they have a good selection, always throwing out nice package deals with glassware to keep me interested. Good company and brand

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service and beers

Beer arrived next day by parcel courier, very easy to set up as per instructions, beer as expected extremely good ,Northern Monk,
Placed another order that arrived within 24 hours at a great price .

9 April 2026
Unprompted review
Rated 1 out of 5 stars

I have not received my order

I have not received my order. Order placed April 10 2026

10 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thanks for letting us know, and we’re really sorry for the delay with your order.

If you’ve already contacted our Customer Service team, one of our agents will get back to you as soon as possible to look into this for you. If not, please reach out to them with your order number so they can investigate and resolve this quickly.

We appreciate your patience and will make sure this is followed up.

Rated 5 out of 5 stars

never received but got to give them 5…

never received but got to give them 5 stars has they did refund the order for me has it was ment for my sons 21st birthday party only thing I could moan about maybe I could of had something in my account of a goodwill gesture but overall 5 stars great customer service

14 April 2026
Unprompted review
Rated 3 out of 5 stars

To many surveys every time u buy…

To many surveys every time u buy something you want to know how you did …. Are you that insecure….. if you leave a honest review you just get told to contact customer services and get the same blah blah blah every time … just leave us in peace to enjoy our beer

17 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

Thanks for taking the time to share your thoughts — we genuinely appreciate the honesty.

Just to clarify, the review emails are sent automatically by our system after each order. They’re not meant to pressure anyone, but we understand that receiving them frequently can be frustrating, especially if you order often.

We also hear your point about feedback responses feeling repetitive. That’s fair, and it’s something we’re actively looking at so we can do better and be more helpful when customers take the time to leave a review.

We hope you continue to enjoy your beer — in peace. 🍻

Rated 2 out of 5 stars

Ordered 3 kegs and a couple glasses…

Ordered 3 kegs and a couple glasses only to receive just 2 kegs! Contacted perfect draft and after 48 hours still waiting for a response. Not ideal

20 April 2026
Unprompted review
PerfectDraft logo

Reply from PerfectDraft

We’re really sorry to hear about this — that’s certainly not the experience we want you to have.

Please be assured that an agent will get back to you as soon as possible to look into the missing items and arrange a resolution. We appreciate your patience and understand how frustrating the delay must be.

Thank you for bringing this to our attention.

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