I've worked with a lot of brokers, but this one stands out because they bought us a five-day vacation at a five-star hotel in Zanzibar, which we thoroughly loved. The two gentlemen in charge of partn... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Getting started. Before making a deposit i wanted to make sure I have my profile accurate and updated to avoid future complications. I came across my old cell number that auto filled and I requested f... See more
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I was looking for a support to delete my demo accounts and update on my verification documents to have live account. I got transferred to the support team named Constantinos T. who went through all... See more
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Mr Constantinos from customer support line helped me to deposit USD by transferring and converting USDT. He also helped me with the position size calculation for Crude Oil Spot. He made me a MT5 accou... See more
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Company details
- #5 of 9 best companies in Investment Service
- #16 of 20 best companies in Finance Broker
- #6 of 8 best companies in Gold and Silver Trading Company
Written by the company
Pepperstone is an Online Forex (FX) Trading Broker, providing traders across the globe with cutting-edge Forex trading technology to offer unmatched top-tier liquidity, institutional grade spreads and the security of tight financial regulation. Pepperstone offers online Forex trading through multiple Forex trading platforms, including MetaTrader 4, cTrader, TradingView and Apps for iPhone and Android. Smart traders make smart decisions. Equip yourself with the Pepperstone advantage today.
Contact info
Level 16, Tower One/727 Collins St, Melbourne VIC , 3008, Melbourne, Australia
- +61 (0)3 9020 0155
- support@pepperstone.com
- pepperstone.com
4.3
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and very…
Excellent customer service and very responsive team. Thank you for the support
9 March 2026
Unprompted review
Reply from Pepperstone
Dear Navdeep, thank you for your feedback!
We're happy to hear that you had a great experience with our customer service team. Providing prompt and reliable support is always our priority.
Team Pepperstone
The gentleman who assisted me was very…
The gentleman who assisted me was very helpful and caring, he walked me through step by step and made sure that I got all my answers
Thank you Mr Ayush
10 March 2026
Unprompted review
Reply from Pepperstone
Dear Roham, thank you for your feedback!
We’re glad to hear that Mr. Ayush provided you with caring and thorough assistance. Ensuring our customers feel supported and well-informed is very important to us.
Team Pepperstone
Always get back to customers issues super fast.
I personally would like to say it's great experience, there are some problems to trade. , slow down when trading volumes are high.
9 March 2026
Reply from Pepperstone
Dear Trader, thank you for your kind feedback.
We're glad you've had a great experience and appreciate you highlighting our fast support. Regarding the platform slowdowns, we would like to better understand your experience and encourage you to reach out to us at support@pepperstone.com so our team can assist you further.
Team Pepperstone
This was a stop loss hunt
This was a stop loss hunt. There's no such price in gold.. gold didn't open at 5149, you did that intentionally like scammers , going to post all this around my large social media following and report you.. this is unacceptable Pepperstone 10/March/2026. I can't believe you are not trustworthy.. you messed with the wrong one.. I have many accounts and in all only your price opened at 5149 to hunt stop loss.. actually my stop loss was at 5140.. but still it didn't work.. WTH
10 March 2026
Unprompted review
Reply from Pepperstone
Dear Trader, we are sorry to read about your experience.
Please note that we have reached out to request additional details so we can locate your account and thoroughly review the matter. We would greatly appreciate your response, or you may contact us directly at support@pepperstone.com via your registered email address. Pepperstone takes all trading concerns very seriously, and we are committed to carefully investigating this matter to provide you with appropriate assistance.
Team Pepperstone
Great grievance adressal and follow up.
4 March 2026
Unprompted review
Reply from Pepperstone
Dear Yash, thank you for your feedback.
We are pleased to know that you were satisfied with how your queries were handled and with the follow-ups provided. Delivering prompt resolutions and attentive support is always our priority.
Team Pepperstone
Unsatisfactory feedback on queries
I was on the verge of depositing funds to my live account, but the alarming number of bad reviews stalled my intention to deposit funds. I seeked clarity via your whatsapp platform on the following:
1. Funds safety
2. Slow withdrawal complaints
3. Clients queried accounts, but feedback from Pepperstone on reviews would be that there's no trace of the client on your database
I only got feedback on point 1 and not points 2 & 3 which I found alarming. I heard good things about Pepperstone, with detailed feedback and transparency, I think there's still a chance I could join them as my choice of broker
Pepperstone reached out to me via email, with detailed information with regards to my concerns. I'm improving my rating of my initial review score.
24 February 2026
Unprompted review
Reply from Pepperstone
Dear Melvin, thank you for your feedback!
We understand how important transparency and trust are when choosing a broker, and we sincerely apologize if your recent experience. Please note that we have reached out to you via email to ensure that each of your concerns is addressed clearly and thoroughly. Pepperstone places the highest priority on client fund security, efficient withdrawal processing, and maintaining accurate client records. Should you have any additional questions, please do not hesitate to reply to our email. We are here to help!
Team Pepperstone
Reply from Pepperstone
Dear Nyawira, thank you for your feedback!
We’re happy to know that you had a positive experience with our customer support team.
Team Pepperstone
Thanks to Constantinos T
Thanks to Constantinos T. and his team. A very successful company.
7 March 2026
Unprompted review
Reply from Pepperstone
Dear Enver, thank you for your kind feedback!
We’re delighted to hear your positive comments about Constantinos T. and the support team. We are grateful for your recognition of our efforts.
Team Pepperstone
Reply from Pepperstone
Dear Trader, thank you for your feedback!
We're glad to hear you had a great experience. David Iusow-Klassen will be pleased to know his fast and friendly support made a positive impression.
Team Pepperstone
Reply from Pepperstone
Dear Trader, thank you for your feedback.
We’re glad you’re satisfied with our services. Regarding the login delays, please contact us at support@pepperstone.com
and our team will be happy to assist and investigate this for you.
Team Pepperstone
Really great experience.
2 August 2025
Unprompted review
Reply from Pepperstone
Dear Sporah, thank you for your feedback!
We're delighted to know you had a positive experience and that you are enjoying our services.
Team Pepperstone
My experience was a 10/10 very helpful…
My experience was a 10/10 very helpful very direct best experience ever. Thanks to Constantinos.T
5 March 2026
Unprompted review
Reply from Pepperstone
Dear Chriselle, thank you for the feedback!
We're glad to hear your experience was a 10/10 and that you found the support helpful and straightforward. We will make sure to pass your kind words to Constantinos.
Team Pepperstone
My experience overall has been great…
My experience overall has been great with pepperstone's service, Mr Ayush has been of great help. Looking forward to great endeavors with pepperstone!!
5 March 2026
Unprompted review
Reply from Pepperstone
Dear Harsh, thank you for your feedback!
We’re delighted to hear that you’ve had a great experience, Mr. Ayush will be especially pleased to know his support made a positive difference.
Team Pepperstone
Hao understood my issue and solved it immediately
Hao understood my issue at first attempt and provided me with adequate answers. My issue has been sold in a minute.
4 March 2026
Unprompted review
Reply from Pepperstone
Dear Zlatko, thank you for your feedback!
We're happy to hear that Hao quickly understood your issue and was able to resolve it so efficiently. We'll be sure to share your kind words with him.
Team Pepperstone
I was having online account login rejection…
I was having online account login problems. I suspect cache data corruption. Tom calmly walked me through the correct sequence and after a few different approaches, we succeeded. I could not have solved this on my own. thank you Tom
4 March 2026
Unprompted review
Reply from Pepperstone
Dear Michael, thank you for your kind feedback!
We're glad Tom was able to patiently guide you through the troubleshooting process and help resolve the login issue. We’ll be sure to pass along your appreciation to him.
Team Pepperstone
"I am very satisfied with the operator…
"I am very satisfied with the operator (Constantinos) and the way he guided me, and I would give them the highest rating. The only issue is the waiting time in the queue
3 March 2026
Unprompted review
Reply from Pepperstone
Dear Ali, thank you for your feedback!
We’re delighted to hear that Constantinos provided excellent guidance and made such a positive impression. We also appreciate your comments about the waiting time, your feedback is important to us, and we’re continuously working to improve our services.
Team Pepperstone
Constantinos T is best supporter.
Constantinos T is great supporter, he just helped me out within 5 mins and resolved my problems completely without any confusion, and absolutely his sense of humour and talking is way great
I really loved and enjoyed talking with him and solving my query.
28 February 2026
Unprompted review
Reply from Pepperstone
Dear Kamado, thank you for your kind feedback!
We’re delighted to hear that Constantinos was able to resolve your issue so quickly and make the experience enjoyable with his clear communication and great sense of humor. We’ll be sure to pass along your kind words to him.
Team Pepperstone
Reply from Pepperstone
Dear Trader, thank you for your feedback!
We’re glad to hear that our support team has been able to resolve your issues quickly.
Team Pepperstone
Quick Turnaround Time
Quick turnaround time whenever I reach out, and exceptional customer service from the support team.
28 February 2026
Unprompted review
Reply from Pepperstone
Dear Lucy, thank you for your feedback!
We’re delighted to hear that you’ve experienced quick turnaround times and exceptional support from our team.
Team Pepperstone
Thanks Hao W for your fast services
27 February 2026
Unprompted review
Reply from Pepperstone
Dear Syafiq, thank you for your kind feedback!
We’re glad to hear that Hao W was able to assist you quickly. We’ll be sure to pass along your appreciation.
Team Pepperstone
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