People Like Us Home Exchange Reviews 

1,357
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the website is wonderfully easy to navigate, making home exchanges and travel planning remarkably smooth and enjoyable. People deeply appreciate the welcoming community, noting that the platform offers a brilliant opportunity to connect with kindred spirits and make lifelong friends across the world. However, some people mentioned occasional challenges, such as rare instances where guests did not treat properties with proper respect or encountered strict administrative rules. A few reviewers also felt somewhat disadvantaged if they were not active on social media groups or experienced content limitations imposed by platform moderators.

What people talk about most

User experience

Users describe positive interactions with user_experience, highlighting that the platform is easy to... See more

Staff

Reviewers highlight positive aspects of staff, noting that support teams and administrators are consistently... See more

Website

Consumers find website to be positive and consistently praise its user-friendly interface and easy... See more

Holidays

People report positive experiences with holidays, noting it has been a total game changer for exploring the... See more

Social media

Customers consistently note positive experiences with social_media, describing the Facebook groups as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been exchanging through PLU for 7 years now and have had some amazing stays around the world. From a beach front property in Bali, NewYears in Sydney, a remote chalet in Romania, lake front in... See more

Rated 5 out of 5 stars

Extremely friendly community of like minded people. Easy to navigate web pages and Facebook pages. Comprehensive service for extremely reasonable fees. Easy to access both moderators and hel... See more

Rated 5 out of 5 stars

Outstanding concept and fantastic site to navigate. We have hovered on the Guest fringe of People Like Us for a few months, watching how everything works, and took the plunge to paid members re... See more

Rated 5 out of 5 stars

The name says it all. I’ve found the people I’ve interacted with have been credible, inclusive and helpful which has enabled an easy trust to build As a holiday accommodation option, PLU is outstand... See more


Company details

  1. Homestay

Written by the company

Join People Like Us Home Exchange, the world's friendliest home exchange community. We believe in sharing, trust, generosity, respect, communication, equality, cooperation, honesty, hospitality, friendship, flexibility and adventure. We take pride in our homes and we care about the environment in which we live: our village, city, country and our planet. We care about the ethos of home exchange and we do it because we love the experience and the friendships that it generates. Join, list and swap with our beautiful homes all over the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,357)

218 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have used various exchange platforms…

We have used various exchange platforms over a period of 20 years or more, and in our view PLU is the best of them.

It is friendly, flexible and positive, and there is no over-commercialisation, upselling or advert bombardment. They are also great communicators.

We'd recommend PLU unreservedly.

2 February 2026
Rated 4 out of 5 stars

The PLU experience is fresh and…

The PLU experience is fresh and different from other home exchange sites, which makes it interesting. I do find the 'currency' (Plutos) used for exchanging homes non-reciprically ambiguous as I prefer a 'points' based 'currency' which makes exchanging fairer in my opinion, but for house swapping at the same time PLU is easy to use. While there aren't as many homes listed it makes it harder to find somewhere to stay sometimes, especially as there are a lot of homes which are not signed up, which can be restrictive. PLU could also benefit from introducing an app but the website is efficient.

2 February 2026
Rated 5 out of 5 stars

Great home swap site!

This is a great trustworthy house swap site. You pay one fee a year for as many swaps as you like - no money exchanges between the swappers. There’s a very responsive real person chat line for help. You can get to know other swappers through their FB group.

23 January 2026
Rated 5 out of 5 stars

Fastest and easiest exchange…

It was the fastest and easiest exchange confirmation ever! One of those examples of this destination was not on my radar (Tucson) but it fit into our travel schedule so we went for it. So excited to be using a Globe to stay at an incredibe house in Tucson this April.

18 January 2026
Rated 4 out of 5 stars

Learning Along the Way

Communications with our hosts has been easy, however, since we are new to this, we are still finding challenges with the website. We thought we had finalised an exchange but in fact, our hosts informed us that we had not followed the formal proposal correctly. We required assistance to work through the steps, which suggests the process needs to be clearer.

21 January 2026
People Like Us Home Exchange logo

Reply from People Like Us Home Exchange

Thank you so much for your thoughtful feedback, and welcome to People Like Us 😊

What you’ve described is something we sometimes see with members who are new to home exchanging. While the idea itself is simple, the practical steps can take a little getting used to at first, and it’s completely normal to have questions early on.

We have a 24/7 support team available to help at any stage — whether it’s about proposals, exchange steps, or just making sure everything is set up correctly — and we’re always happy to guide members through the process.

We really appreciate your feedback around clarity as well. Comments like this help us continue refining the platform and making things even clearer for new members. We wish you a wonderful exchange ahead and are always here if you need us. ❤️

Rated 5 out of 5 stars

The best home exchange platform in the world!

This is the best home exchange community in the world! The service, the people, the places are all top notch! We had so many wonderful experiences, visited beautiful places and made friends with some amazing people!!

17 January 2026
Rated 5 out of 5 stars

The most incredible experiences

We have had the most incredible travel experiences using this site, and met and made wonderful friends for life. A lot of people think it's too good to be true, and that you have to have a nice house. Some of them are truly gorgeous! But it's really about what fits people's timelines and location. Meeting people is the best part. My husband and I plan to capitalize on using People Like Us A LOT in our upcoming retirement, and we couldn't be more excited.

15 January 2026
Rated 4 out of 5 stars

Great experience

Great experience ! Great community ! People in the community share the same values of respect and open mindedness.

Opportunities to travel, meet new people and share with them is now boundless thanks to PLU

14 January 2026
Rated 5 out of 5 stars

Loving it so far

By attracting good , helpful & honest people to join PLU the experience of finding wonderful homes and hosts has been an extremely enjoyable experience for us so far. This in turn will mean more and better choices for everyone.

13 January 2026
Rated 5 out of 5 stars

Support

Support. It was an unexpected surprise that someone from PLU contacted us shortly after we joined, to check in, see how we're doing, invite our questions and then another member checked in about a month after that, to provide feedback on our listing. That made us feel like we were being welcomed to the community in a personal way. That set us up so nicely. It felt like we suddenly had some new friends on the other side of the globe! What a great kick off to the adventures ahead.

11 January 2026
Rated 5 out of 5 stars

Change your life with travel through PLU

People Like Us is the best home exchange company out out there. The PLU community is engaged, kind and eager to help each other have amazing travel experiences. The company leaders are in touch with their members and very responsive to member suggestions. If you're going to give home exchanging a try this is the place to start.

9 January 2026
Rated 5 out of 5 stars

An excellent experience all round.

We are very happy with the way the system works. The most important aspect is to be honest and fair when making a comment about your guests etc. The whole ethos of PLU is trust. All the hosts and guests we have met have been of the same opinion and kind, caring people. Keep up the good work PLU and all its members

4 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look