PeopleFinders Reviews 

3,056
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and kindness, noting their patience and understanding in various situations. Many people highlight the excellent customer service, appreciating the efficiency and quick resolution of their issues. The overall service is often described as outstanding, with agents providing clear explanations and making interactions pleasant. However, some customers also noted issues with subscriptions and payments. People reported being charged for monthly memberships they were unaware of or did not explicitly sign up for, sometimes after a trial period. Reviewers mentioned unexpected recurring charges and difficulties resolving these issues, with some feeling misled about the terms of service.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific agents for their politeness,... See more

Customer service

People report positive experiences with customer service, highlighting agents as helpful, clear, and... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the attentiveness, precision,... See more

Subscription

Users describe negative interactions with subscription, with many reporting being charged for subscriptions... See more

Payment

Clients share negative opinions on payment, with many reviewers expressing frustration over unexpected and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First, if I was only rating Luis, he gets Five Stars! He kept me from cancelling my account. I took one star away because the terrible bot that you use prior to being connected with a live agent is... See more

Company replied

Rated 5 out of 5 stars

A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered he... See more

Rated 5 out of 5 stars

I used People Finders once to learn about someone who contacted me whom I did not know, expecting the one time .95 charge. I admit that I didn't read all of the "fine print" and was not aware that I... See more

Rated 5 out of 5 stars

Alejandra was so gracious and helpful. She was patient and kind with explaining policies as well as terms and conditions. She is the epitome of customer service. She was a God send after a rude condes... See more

Company replied


Company details

  1. Search Engine Company

About PeopleFinders

Written by the company

Founded in 1988 PeopleFinders provides the most accurate public records available. Search by name, phone number or address for instant access to billions of records.

PeopleFinders is the premier site for:
- People Search
- Background Checks
- Criminal Records
- Reverse Phone Lookup
- Public Records

Have More Questions?
Contact our Customer Care department Weekdays 7:00AM-6:00PM and Weekends 7:00AM-3:30PM (PST).

PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(3,056)

377 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

just do a google search and save money

if you want to find traffic ticket or spy on your dog sitter this is fine. it is 100% worthless finding anything that you cant find easily online. total waste of money. Much of the info is wrong or worthless (see disclaimer). They also miss a lot information. Just dont think these crooks are making anything remotely similar to a comprehensive report. It's super hard to find the way to cancel also??? Oh, and trust pilot is there to steer you away from bad reviews. really bad

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Alejandra was great

Alejandra was great. I canceled my subscription and she helped i was upset and understood gave me a refund with no hassle. I will definitely let people know about my experience and I will return if need to again. Thank you.

5 June 2026
Rated 5 out of 5 stars

Luis was very clear and very cordial

Luis was very clear and very cordial. He understood the situation and did not try to confront me, but rather was considerate and helpful. He did me a great service as I was very anxious about the call, the service, the possibility of reaching a human being and getting a resolution. Thank you Luis!

3 June 2026
Rated 5 out of 5 stars

Victor was fantastic

Victor was fantastic. I spoke to three different people over the last couple days and he was the most thorough and got my problem resolved.

3 June 2026
Rated 5 out of 5 stars

Quality information

First of all, PeopleFinders gave me a very accurate description of the person I was looking to learn more about. I paid a small fee and then a couple of other very small charges and I was able to get the information that I needed.

1 June 2026
Rated 1 out of 5 stars

Scam

Scam.
Said most everything was “unknown.”
Clicked on thinking I was paying $3.95 then get charged $29.95 unknowingly signing up for a membership. Called and talked with David and Alan who refuse to refund because it was in the fine print.

28 May 2026
Unprompted review

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