First, if I was only rating Luis, he gets Five Stars! He kept me from cancelling my account. I took one star away because the terrible bot that you use prior to being connected with a live agent is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered he... See more
I used People Finders once to learn about someone who contacted me whom I did not know, expecting the one time .95 charge. I admit that I didn't read all of the "fine print" and was not aware that I... See more
Alejandra was so gracious and helpful. She was patient and kind with explaining policies as well as terms and conditions. She is the epitome of customer service. She was a God send after a rude condes... See more
Company replied
Company details
About PeopleFinders
Written by the company
Founded in 1988 PeopleFinders provides the most accurate public records available. Search by name, phone number or address for instant access to billions of records.
PeopleFinders is the premier site for:
- People Search
- Background Checks
- Criminal Records
- Reverse Phone Lookup
- Public Records
Have More Questions?
Contact our Customer Care department Weekdays 7:00AM-6:00PM and Weekends 7:00AM-3:30PM (PST).
PeopleFinders is dedicated to helping you find people and learn more about them in a safe and responsible manner. PeopleFinders is not a Consumer Reporting Agency (CRA) as defined by the FCRA (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.
Contact info
1821 Q Street, 95811, Sacramento, CA
- (800) 718-8997
- customercare@peoplefinders.com
- peoplefinders.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very patient and helpful.
5 March 2026
Reply from PeopleFinders
jerry wall,
We appreciate your feedback and are so glad we could help you!
apollos
Reply from PeopleFinders
Jay,
We're glad you found our service fast, professional, and helpful. Thank you for your positive feedback!
apollos
The gentleman who helped me was great
The gentleman who helped me was great! He solved my issue super fast! No muss no fuss! 5stars! Give him a promotion !
3 March 2026
SCAM- DO NOT GIVE THEM YOUR CC INFO
SCAM- I was trying to look something up. They said I'd get it for 95c. They charged me $1.95 and then a random $5 and I did not get any information. These people are identity thieves trying to make money on top of their scams. Stay away.
24 February 2026
Unprompted review
Excellent customer support from Luis
A#1 customer support from Luis. He knew what he was doing and fixed everything I needed. He gave account options I did not know I had. Kept this customer from being lost. Friendly customer centered help was also logical. Luis makes his supervisors' supervisor look good. I ask, what can be done to give Luis his undeniably earned and so well deserved recognition? Please respond, don't take for granted. I haven't!
3 March 2026
AI Phone manager exceptional.
I tried the web site to solve my problem Unable to locate 2nd account so used the Co. phone # and met AI. Honestly best AI ever . When giving my email individual letters were a bit of a challenge so AI shot me a txt to clarify Done. I was amazed at the capabilities of this AI experience. I was put through to a real person who clarified AI had cancelled both accounts for me . Great experience Thank you . This is an unsolicited review
27 February 2026
Great service received from your…
Great service received from your representative Victor.
27 February 2026
It was frustrating trying to contact a…
It was frustrating trying to contact a real person rather than an AI bot. Once I got through, the customer service person was kind and friendly. she was able to provide me with fast service.
27 February 2026
The 3 day trial is not 3 full days
The 3 day trial is not 3 full days. Signed up late Sunday evening and was billed Tuesday - just after midnight, so technically Wednesday. Be warned - they will offer NO REFUND. Service only identifies about half of the numbers I searched.
25 February 2026
Unprompted review
Excellent Customer Service
Victor was outstanding! He was a great listener, understood my issue right away, and resolved it quickly.
I really appreciated his professionalism and attentiveness.
26 February 2026
Victor was very helpful and went above…
Victor was very helpful and went above and beyond and understood my urgency and distress and made a solution possible. He was very patient. If he doesn’t get a raise this week then there’s something seriously wrong with whoever’s in charge of that.
24 February 2026
Very helpful representative.
23 February 2026
Victor assisted me swiftly and took…
Victor assisted me swiftly and took care of my concern with ease.
21 February 2026
Victor was very helpful
21 February 2026
Victor was extremely kind and helpful
Victor was extremely kind and helpful. The call was quick, he helped me with what I needed right away. He explained everything clearly and was so kind and polite while doing so.
20 February 2026
BEWARE monthly charge added
I used this service for a one time lookup and was nailed with a $29.99/mo charge.
20 February 2026
Unprompted review
My issue was taken care of immediately
My issue was taken care of immediately. I was very satisfied
19 February 2026
Victor was amazing!!
Victor was amazing!!! Listened to my issue and got it fixed quick, wouldn’t recommend anyone better to help you with your problems!! Give victor a promotion!! Thank you
19 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.