PenStore.fi Reviews 

2,599
•
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Shipping wasn’t as fast as usual and I was on a tight deadline. However I do understand the extra pressure the Black Friday promotion put on sales and delivery. Also problems accepting my Austra... See more

Rated 5 out of 5 stars

They have a ton of options to choose from, which made finding exactly what I needed super easy.😀 The only thing I noticed was that delivery times were a bit hit or miss, but honestly, it was worth i... See more

Rated 4 out of 5 stars

They have a wide selection on their website and I appreciate the extras such as personalised staff recommendations. Orders are usually sent quickly and the postal options and prices to Finland are pre... See more

Rated 5 out of 5 stars

Products quality is very good. Original product with reasonable prices. Shipping was a bit longer than anticipated(about 10 days if I remember correctly), but it was okay to me. I'm very satisfied.

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,599)

411 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Products were as ordered, they had been packed well and securely, and the delivery was quick. Excellent service!

3 January 2026
Rated 1 out of 5 stars

What am I paying for?

What am I paying for?

My pen has been in use less than a month. I have studied with it a couple of times. Now the ink is already dry. What am I paying for? When I opened the pen I could see that there has been only approximately 1cm length of ink inside from the start. You can clearly see it and I have a photo of it

My Frixion clicker doesn't need friction to be erased because it doesn't have anything to erase begin with.

16 December 2025
Unprompted review
PenStore.fi logo

Reply from PenStore.fi

Hi,

Thank you for your feedback. We’re very sorry to hear about the issues with your pen and that the ink dried so quickly.

Our customer service team has reached out to you via email to assist with a replacement or refund and to ensure the matter is resolved.

Best regards,
Hannah
Pen Store

Rated 5 out of 5 stars

an art filled Christmas

I ordered a Christmas calendar and it arrived quickly and in tact. I was very excited for this purchase. I wanted to get two last year and get the free coloring book that came with it but I waited too late and was not able to get one so this year I made sure I got it on time. I have been very pleased with the products behind each door. it's is only day 6 so I am looking forward to more happy surprises. kiitoksia

17 November 2025
Rated 2 out of 5 stars

Where are my pens?

Well, I'm still waiting for my order which hasn't arrived yet. Super slow, considering that you processed my payment on April 13th and today is April 27th.
I paid 4.88eu in shipping costs, 2 weeks and still waiting!
Update: May 6th, Posti says my parcel was delivered to my address, which it's not true. I wrote Penstore.fi again to let them know.
Update: May 9th, parcel was finally delivered, 4 days short of a month since I paid.
My two cents, if you're in a hurry, don't choose the cheap delivery option.

13 April 2025
PenStore.fi logo

Reply from PenStore.fi

Hi Javier! Thank you for getting in touch again. We are so sorry for the delay - I hope that your order arrives soon!

I can see that you are in contact with our customer support team. Please let us know if we can help you with anything else.

Best wishes,
Alice, Pen Store

Rated 1 out of 5 stars

First order got sent to other side of…

First order got sent to other side of the country and it has been stuck for days and I can't do anything about it. Second order was supposed to be "fast" yet nothing has happened. At this rate it's better to order somewhere else.

21 April 2025
Unprompted review
PenStore.fi logo

Reply from PenStore.fi

Hi there! Thank you for taking the time to write us a few lines.

I have read up on your case and I see that your first order was indeed missorted by the shipping company. Our customer service has been in contact with you and I see that you have received some more information about the parcel. You should have received a small ping by today about the parcel if you look at Posti's tracking-site!

Your second order came on Thursday, is that the one you are referring to when you ask about the delivery time? You have chosen to receive that parcel within 3 working days, which is tomorrow at the latest. There, everything looks as it should!

Is there anything else we can help you with? Or have we misunderstood something? Don't hesitate to get in touch with us again!

All the best,
Alice, Pen Store

Rated 3 out of 5 stars

Pakettia ei ole vielä toimitettu

Pakettia ei ole vielä toimitettu (Now almost 3 weeks)
Delay is because post has lost the parcel. Pen-Store has contacted me about the delay.

10 April 2025
PenStore.fi logo

Reply from PenStore.fi

Hi Mikko! We are so sorry fot the delay, please let us know if we can help you with anything at this point.

Best regards,
Alice, Pen Store

Rated 4 out of 5 stars

Good service

Good quality product. The delivery time could be shorter.

27 March 2025
PenStore.fi logo

Reply from PenStore.fi

Hi Jelena! I can see that the order has been delivered to you, is there something else that we can assist you with? Please do not hesitate to contact us!

Best wishes,
Alice, Pen Store

Rated 3 out of 5 stars

I ordered four pens to Finland

I ordered four pens to Finland. Since the pens are being shipped from Sweden (a neighboring country), I expected the delivery to take 2–3 days. Amazon ships from Germany in about 5 days, and Sweden is much closer. However, this shipment is handled by a company called 'Asendia', which then forwards the package to the Finnish postal service.

As of April 9, 2025, 8 days have passed since the package was handed over to Asendia on April 2, 2025. I placed the order on March 31, 2025. According to the tracking, the Finnish postal service has not yet received the package. That means the parcel has been sitting somewhere in Asendia’s warehouse or en route for 7 days.

In the internet age, this is very slow. If you're ordering from this online store, be prepared for the possibility that shipping from Sweden to Finland could take a long time — even up to two weeks.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

They have a ton of options to choose…

They have a ton of options to choose from, which made finding exactly what I needed super easy.😀
The only thing I noticed was that delivery times were a bit hit or miss, but honestly, it was worth it for the great products I received. Customer service was pretty decent too; the staff were friendly and helpful when I had questions. All in all, I had a fantastic experience and would definitely recommend checking them out!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Great quality!

Every product I've ordered has been great and delivery times are ok. Will continue to shop here in the future and highly recommend to others as well.

7 March 2025

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