Pension Potential Reviews 

113
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and ability to clearly explain complex information, making the process straightforward and easy to understand. Many people highlight the excellent customer service, noting that agents are communicative, responsive, and take the time to address all questions and concerns. The overall service provided is frequently described as efficient and stress-free, with reviewers appreciating the guidance and support received throughout their annuity arrangements. Consumers also found the user experience to be very positive, with the process being easy to navigate and leading to informed decisions.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their knowledge, politeness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as efficient, thorough, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and knowledge... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The initial contact and process has been superb. The website and then follow up call has been well organised. The process to complete the applications is well done and easy to follow. I am a curre... See more

Company replied

Rated 5 out of 5 stars

Easy to use online quote calculator that I used so many times it’s wonder they didn’t block me 😊 Dawn has been extremely helpful guiding me through the process of arranging an annuity. Clear, calm gu... See more

Company replied

Rated 5 out of 5 stars

Pension potential provided an excellent service. The person I spoke to was very helpful and able to answer my questions, regarding my annuity. She always very friendly and professional, and I was ab... See more

Company replied

Rated 5 out of 5 stars

The two members of staff Dawn & Chris who I have corresponded with from Pension Potential have been so helpful. They were professional at all times as well as patient & explained things calmly & had a... See more

Company replied


Company details

  1. Pension Fund
  2. Retirement Scheme Provider

About Pension Potential

Written by the company

Pension Potential's purpose is to help everyone achieve their best retirement, by providing a digital solution to access pre and at retirement guidance and advice supported by pension specialists throughout the journey. 

Using our simple chat, we collect the minimum amount of information to offer the best approach depending on your pension amount and lifestyle attitudes. We clearly explain your plan with specific amounts alongside useful content to put you in control. Download your own advice report, then re-join your journey when you're ready.

Once you've completed the basics, our experts will guide you through your plan, answering any questions you have - and all in plain language, to get your retirement income plan up and running in no time. 

Our website has some handy tools to help you plan for your retirement. Visit www.pensionpotential.co.uk to try out our retirement lifestyle explorer to see what you may get with your retirement income, or play around with the annuity quick quotes tool, before going through our triage chat which will direct you to the best course of action.


Contact info

4.8

Excellent

TrustScore 5 out of 5

113 reviews

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4.8

All reviews

(113)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional but friendly

Dawn was very professional but friendly which put me at ease. I was given understandable and excellent explanations of what was necessary for me to know for decision making.
When I had a query and left a message any call was quickly returned.
Basically I felt in very safe hands.

12 July 2023
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Reply from Pension Potential

Thank you very much for your review.

Rated 5 out of 5 stars

No hesitation recommending.....

The calculator was easy to use and advice was readily available.
Dawn Toma was excellent explaining everything in a way that was easy to understand and I felt confident that she knew her stuff.
I was kept informed throughout the process and
I would have no hesitation recommending them.

10 April 2024
Pension Potential logo

Reply from Pension Potential

Thank you very much for your review. I will be sure to pass the comments onto Dawn.

Rated 5 out of 5 stars

Explained my choices in a down to earth…

Explained my choices in a down to earth understandable way and no question was a stupid one. Went over things as many times as I needed to to understand. Thank you Josh and Dawn and I’ll be thanking them for hopefully many years to come!

3 April 2024
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Reply from Pension Potential

Many thanks for your great review, we will be sure to pass your comments on to Josh and Dawn.

Rated 5 out of 5 stars

Dawn was very helpful

Dawn was very helpful, which gave me the confidence to go with her.

14 February 2024
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Reply from Pension Potential

Thank you very much for your review. We will be sure to pass your comments on to Dawn.

Rated 5 out of 5 stars

Successfully completed the complex process.

I was pleased with the outcome of a complex steps involved in the process.
Dawn Toma played an excellent role in my requirements to get the process rolling and came to a successful conclusion.

5 July 2023
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Reply from Pension Potential

Thank you very much for your review. We will be sure to pass your comments on to Dawn.

Rated 4 out of 5 stars

Good company

Good service. But unfortunately things got held up by other people NOT at this company taking to long to do there job

1 July 2023
Pension Potential logo

Reply from Pension Potential

Thank you for your review.

We appreciate that you were happy with the service we provided, and we try our best to follow up with other parties regularly.

The annuity providers can have periods of extended timescales, although recently this had been longer than we had experienced in the past.

Rated 5 out of 5 stars

Superb Service. Can Highly recommend.

The advice I received was managed politely, professionally and everything was explained in a straightforward manner. Pensions are not only a minefield but are also not the most interesting of subjects for most people. The guidance l received from Dawn was detailed and complete but delivered in an empathetic manner which helped me complete the process required to make my pension choice.

6 March 2024
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Reply from Pension Potential

Many thanks for your great review, we will be sure to pass your comments on to Dawn.

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