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Penshop Reviews 

3,959
•
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Love my new mechanical pencil and pen. I got my name engraved on them and they are super 'fancy dancey' and stylish. Will be looking closely in the future for gift ideas. Also, super fast delivery and... See more

Rated 4 out of 5 stars

The product and packaging were good. However, this was a gift, and I specifically entered a different billing address to avoid including the invoice in the package. Unfortunately, the invoice was stil... See more

Rated 5 out of 5 stars

Due to DHL there was a delay in delivery. Staff from Penshop (Ms. Simona) was very helpful and she took responsibility to deliver the package to mention d address within the time period. Appreciate he... See more

Rated 5 out of 5 stars

I ordered an engraved Parker pen for my son's teacher and it got lost in transit. I contacted Simone to see if there was anyway to track the package down. After trying to trace the package for a coupl... See more

Company details

  1. Pen Store
  2. also in
  3. Gift Shop

Written by the company

Penshop Europe B.V. is al meer dan vijftig jaar actief in de wereld van de schrijfwaren. Wij hebben meer dan 2.200 verschillende merkpennen op voorraad die wij op onze interne graveerafdeling gratis graveren met iedere gewenste tekst. Penshop Europe B.V. biedt je de mogelijkheid om een onbeschrijfelijk mooi cadeau te geven waarmee je een bijzonder moment nog onvergetelijker maakt. Met ons aantrekkelijke assortiment aan luxe schijfgerei en toebehoren vier je een prestatie, jubileum of andere speciale gelegenheid met een tijdloze en blijvende herinnering. Bovendien biedt Penshop.nl de voordelen op het gebied van bestellen via het internet: snelle bezorging, veilig betalen en een uitstekende service. Zo zijn wij aangesloten bij het Thuiswinkel Waarborg, het belangrijkste erkende keurmerk van Nederland.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,959)

628 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not happy!!

Hi,
I received the product in a package that was damaged as an individual item. Additionally, the quote that was supposed to be engraved on the pen cap is actually printed on the pen itself.

I attempted to file a claim through the website but was unable to locate the appropriate procedure.

8 July 2023
Penshop logo

Reply from Penshop

Good morning, thank you very much for your feedback. We are sorry that you did not contact us directly, then we could have found a solution much sooner. Customer service will contact you.

Rated 5 out of 5 stars

Great service & product

Website is great
Product quality is great
Delivery fast

One tip/advise:
The leather products (the file I ordered), it would be great if there was the option of
Embossing it with text…

1 July 2023
Rated 5 out of 5 stars

Great quality and international shipping

I bought an engraved pen and it arrived perfectly in Spain just 4 days after buying it. The engraving has a very good finish and it looks elegant on the pen. I'm very happy with this website, would 100% recommend :)

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, very fast shipping and great after sale service.
I really loved my order I would totally recommend you to everyone I know

15 August 2022

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