Pense Reviews 236

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency and helpfulness, noting that they provide clear, easy-to-understand advice tailored to individual needs. The service is frequently described as excellent, with many appreciating the smooth process and the team's ability to simplify complex financial matters. People also highlight the exceptional customer service, particularly the regular and proactive communication, which keeps them well-informed throughout the entire process. However, some customers mentioned issues with internal communication, where different agents were not always aware of previous discussions, leading to repetitive questions. A few other people also felt that the company's communication, while generally good, was sometimes excessive, with frequent calls, texts, and emails.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professional and helpful... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Customer communications

Consumers find contact with the company to be positive. Many reviewers highlight the consistent... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed help turning my company pension pot into the highest-yielding annuity I could get, and Pense were superb. Detailed but easy to understand advice based on my own personal needs, medical is... See more

Rated 5 out of 5 stars

Great service from start to finish. Amber went above & beyond to make sure I was kept updated at all times. She provided regular feedback on what turned out to be a nightmare case, albeit nothing to... See more

Rated 5 out of 5 stars

I believe Pense got me a very good deal on my annuity. I was given weekly updates on progress and received my first payment from the provider after about 3 months from first contacting Pense. This was... See more

Rated 5 out of 5 stars

Pense were excellent. The 2 contacts l had were very efficient, giving me good explanations to various terms. I wasn't pressured to make decision, but they made sure that l completely understood the... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Professional, precise and friendly service.

Both , Kirk Yeoman's and Amber Garner , were very helpful and precise with their instruction ,and fully supportive with questions and queries. They made the whole process much less stressful than it could have been . Thoroughly recommend this company. Thanks once again , Steve

28 April 2025
Rated 5 out of 5 stars

Review of Personal SIPP

Good advice re Daily Mail who recommend this company.
Dealt with Kirk re my private SIPP
Good honest advice which recommended that I stay with my current provider .
No hard sell of an alternative product just to get my business.
Good in-depth review of the market for me.
Would recommend for any pension queries 👍

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Well Done Pense.

A very big thankyou to the team at Pense, especially Russell James and Amber. Firstly for delivering for me a better annuity than I was expecting. I was a little nervous completing online but you made it quite stressless, keeping me updated throughout. Again a big thankyou to all.

14 April 2025
Rated 5 out of 5 stars

Annuity purchase from L&G

Annuity purchase from L&G

Very happy with my experience and the service from Russell Flannery and the team at Pense. I admit that I'm not the easiest client but Russ was incredibly patient during the initial stages and helped achieve a great rate from L&G for the type of annuity I was looking for. Once we "pushed the button" Amber Garner took over the application and managed the process from start to finish. Amber looked after the application itself together with organising transfer of funds from my pension providers. Regular email updates ensured I always knew what was happening throughout the process and Amber responded swiftly to any and all of my many queries. I couldn't ask for more and am happy to give a 5* review to Amber, Russ and the team at Pense.

31 March 2025
Rated 5 out of 5 stars

Pensee were very helpful.

Pense were very helpful, Chloe and Amber kept me updated from the start to completion. I would definitely recommend Pense to anyone thinking about retirement.

24 March 2025
Rated 5 out of 5 stars

Pensions all in one pot

Pense was very good and lots of good updated info. Overall time was about 3 months as one my pension providers dragged there heels. But once clear very swift.

26 March 2025

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