Pense Reviews 236

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency and helpfulness, noting that they provide clear, easy-to-understand advice tailored to individual needs. The service is frequently described as excellent, with many appreciating the smooth process and the team's ability to simplify complex financial matters. People also highlight the exceptional customer service, particularly the regular and proactive communication, which keeps them well-informed throughout the entire process. However, some customers mentioned issues with internal communication, where different agents were not always aware of previous discussions, leading to repetitive questions. A few other people also felt that the company's communication, while generally good, was sometimes excessive, with frequent calls, texts, and emails.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's professionalism,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professional and helpful... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Customer communications

Consumers find contact with the company to be positive. Many reviewers highlight the consistent... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention timely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed help turning my company pension pot into the highest-yielding annuity I could get, and Pense were superb. Detailed but easy to understand advice based on my own personal needs, medical is... See more

Rated 5 out of 5 stars

Great service from start to finish. Amber went above & beyond to make sure I was kept updated at all times. She provided regular feedback on what turned out to be a nightmare case, albeit nothing to... See more

Rated 5 out of 5 stars

I believe Pense got me a very good deal on my annuity. I was given weekly updates on progress and received my first payment from the provider after about 3 months from first contacting Pense. This was... See more

Rated 5 out of 5 stars

Pense were excellent. The 2 contacts l had were very efficient, giving me good explanations to various terms. I wasn't pressured to make decision, but they made sure that l completely understood the... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company are fantastic

This company were great helped me sort out my pension from start to finish.They kept me updated with transactions between companies to release my pension to the very last minute to when it was sorted out
Complements to all at Pence
Would highly recommended them.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Annuity support

This company were helpful and professional from start to finish. They ensured I fully understood the process and kept me informed every step of the way.
From the start I was informed which staff would be in touch with me . I was sent emails and photos so I felt very secure in the knowledge of who I was dealing with.
It is not often you can say a company goes above and beyond but I certainly felt this one did and would have no hesitation in recommending it to others.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Very professional service

I’m very happy with the service provided by Pense in arranging my retirement pension. Both the advice received from Kirk Yeomans and the subsequent organisation by Amber Garner have been completed professionally and with regular communication of progress. I can highly recommend them.

11 August 2025
Rated 5 out of 5 stars

I was looking for an annuity's company…

I was looking for an annuity's company and saw that Pense was well recommended. They were honest from the start , asked the right questions & seems like they wanted to do the best for me rather than just in it for the £2500 commission. I dealt with 3 of their employees who always followed up with an email with all the information I needed . I have now invested my annuity for a further 5 years and have a nice tax free sum to play with thanks to Pense . I would recommend them to anyone worried who to trust with their pension .

25 July 2025
Rated 5 out of 5 stars

Great …

Great Comms and explanation of each step. Well guided all the way through in friendly and professional manner.

25 July 2025
Rated 5 out of 5 stars

Recommended for Excellent Service

James explained everything to me and really took time to explain the different options. When I decided to take an annuity I was amazed at how quickly it was arranged and I was kept up to date at every stage of the process by Amber and Kimberley. The whole process took just a few weeks

18 July 2025
Rated 5 out of 5 stars

Good clear advice

Dealing with Pense was a really positive experience. The advice given was clear, with my options explained to me fully by Steve Picken and Kirk Yeomans. Having made my decisions, Amber Garner managed the process and kept me informed at every stage

18 July 2025
Rated 5 out of 5 stars

Switching investment via Pense.

I am naturally scam conscious when dealing with the transfer of money but I was soon assured that Pense was a reputable company with which to trust my investment. I was impressed by the friendly and thorough way that their representative Ross Taylor dealt with me. He explained everything carefully including all fees, so that I had a clear idea of what my investment entailed.

15 July 2025
Rated 5 out of 5 stars

Very helpful advice

I had contact with several members of the excellent Pense team and was given very helpful advice. They recommended that I transferred my pension pot from Aviva to Scottish Widows and sorted my annuity out for me. I ended up receiving more than I expected. They made what could have been a very stressful situation much more manageable. All the advisors were excellent and Amber kept me informed throughout. I would be very happy to recommend the company to friends and family.

9 July 2025
Rated 5 out of 5 stars

Pense were excellent

Pense were excellent. The 2 contacts l had were very efficient, giving me good explanations to various terms. I wasn't pressured to make decision, but they made sure that l completely understood the process. The ladies, both chased up my company and kept me informed. They always either called or emailed me with information, and when it wasn't available they would chase to get what was needed. I felt like l was in capable hands dealing with pense, without them l would still be scratching my head, instead I'm enjoying retirement knowing that my investment will be safe.

1 July 2025
Rated 5 out of 5 stars

Pense. Fast and extremely efficient.

Pense found me an Annuity Provider and got me a higher rate than I could find searching through the market myself. Amber Garner from Pense, dealt with my transfer of funds and my new annuity provider and everything went through smoothly. Amber kept me updated on a regular basis and was an absolute gem. I thoroughly recommend this Company 100%.

25 June 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look