Pense Reviews 236

Pense have been extremely helpful in dealing with my pensions. Ross and Lauren
guided me through the hole process from start to finish. I would have no hesitation in using them again.

Very helpful

I was assisting my brother in getting an annuity sorted, with his retirement approaching. I contacted a number of annuity brokers, but opted for Pense following my correspondence by email and phone with Kirk. He was excellent and reassuring, made the process as simple as possible, where others were putting obstacles in our way (as I was doing most of the 'talking' etc on my brother's behalf, it could have been complicated). Once we agreed on a provider, based on best annuity rate, Kirk passed me on to Liv, who metaphorically held our hands from that point on until the annuity funds arrived in my brother's account. Regular email contact (at least weekly), plus prompt responses to our queries, kept us reassured at all times. Nothing seemed too much trouble for Liv or Kirk. The whole process from accepting the quote to receiving the funds took around 7 weeks, well within expected timescales given. I wouldn't hesitate to use them again and recommend them to anyone in need of such services.

I was pleased with the attention to detail in every aspect of my pension transfer. My options were made clear and were succinctly explained by James Allott. Liv Carey kept me updated throughout the process.””
I would have no hesitation to recommend Pense to anyone looking to make investments.

It was reassuring and helpful to liaise with the same person to help and guide you through some of the hurdles in front of you . Any questions i put forward which were a few , were answered very quickly .
So a big thank you to Liv and Kris for their advice and help .

Had always been a bit sceptical about financial advisors, but I had to use one to set up a annuity policy. Kirk Yeomans from Pence arranged a phone consultation and I will be forever grateful. He talked me through all my options, advised me on my tax implications which helped me make an informed decision, he kept me informed about the different providers and dealt with the transfer of my pension pot getting me exactly what I needed.

I used Pence to find an annuity for me. Very helpful and efficient and good helpful advice

Professional, prompt and courteous.

I have never been one for writing reviews but on this occasion, I had to break the habit of a lifetime. Pense were first class, from the moment I called them to the start of my annuity, the team have kept me informed every step of the way. Special mention to Kirk for his advice, and to Lauren and Liv who provided regular updates. I would have no hesitation in recommending Pense to friends and family.

The whole Pense team were very efficient.

I was very happy through out the smooth quick process.

If anyone was on holiday someone else picked up the messaging seamlessly.

I would not hesitate in recommending them

From the start the advisors chased my pension providers for details on the type of pension I held .. chasing regularly for updates

Used Pense twice now for both the small pensions I have. Kirk was excellent and explained everything so even i could understand.
Both went very smoothly with no hiccups in double quick time too.
I wouldn't hesitate to recommend Pense. All the staff are incredibly efficient and kept me informed
weekly throughout the process.
All in all excellent service, I would highly recommend.

Another con trying to get your details whilst pretending offer free advice

I’ve been very impressed with Pense from my initial contact and subsequent interactions. The staff have been wonderful, pleasant supportive and professional. Any questions or information requests were dealt with promptly and efficiently.

Friendly knowledgeable team that offer a professional service. Initial consultation was friendly and helpful, reviewing my options and agreeing the way forward. They were then able to secure an annuity quote above my expectations and then followed through getting the policy in place and the funds transfer in in a very professional and timely manner. Regular updates on progress all the way through and very happy with the end result.

From the very first phone call chat about what was best for my personal circumstances to the very last details the service was the best I've ever had
Thank you

Since I started dealing with Pense arranging my Annuity policy, I have found the team very capable and fairly quick at dealing with any issues that arose. The girls Chloe,Amber, Lauren and Liv have all been very helpful and kept in contact regularly with me during the transfer process. I would highly recommend Pense to sort your pension out

Pense was recommended to me and I'm so glad they were, Ross talked me through the whole process in detail and made sure i understood everything. His telephone manner is excellent and made me feel relaxed and confident that i was doing the right thing. Moving my life savings was a huge thing for me but Ross made it easy and worry free. It's also good to know that he is there at the end of the phone if i need him.
I would also like to thank Lauren too for confirming that everything is in order and ensuring that i am happy with the service they have provided. I highly recommend, they are a great team.
Andy Fifield.

As someone very new to pensions and completely bamboozled by what was available, the guidance, knowledge and support from both financial advisors Ross and Kirk, and great follow up and attention from Amber and Lauren was exemplary. The detailed choices were carefully explained (and more than once!) I did not feel rushed and I was not pushed into anything I did not understand. Pense certainly made something that I was dreading starting much smoother than I imagined, and I would highly recommend (in fact I already have!)

When dealing with Pense they were very professional and the advice they gave was very good at no point did i ever feel pressured into making a decision. Pense were dealing with my pension company who were taking so long in getting the information to Pense. They kept me updated regularly on why it was going so slow. Once all the money had changed hands and i thought all was done i got an email from Pense saying that they had raised a complaint about how slow it went and my Pension provider said they would send me £100 in way of a compensation. I thought that was very god as i never asked them to do this. I would use Pense again and i would recommend them to any body