Pen and notebook set looks nice and will sell well in our shop. Not given 5 stars due to the mess up with the delivery company changing their original delivery date and trying to deliver on a day we... See more
Company replied
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The ordering process was easy and the service brilliant. Everyone loves these new fidget spinner pens. Unfortunately not all of them spin very well which is a bit disappointing.
Company replied
Great quality and great service. The ordering process was straightforward but they identified a problem with my order (they had run out of black ink for my choice) which was quickly communicated and I... See more
Company replied
Highest quality product. The ease of ordering absolutely fantastic. Great prices. They only downside are the UPS deliveries. I have ordered twice and both times the same issue. It was a business deliv... See more
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Company details
- Promotional Products Supplier
- Business to Business Service
- e-Commerce Service
- Office Supplies Store
- Office Supply Wholesaler
- Promotional Item Store
About Pens.com UK
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy and affordable to find the perfect merchandise for your brand and budget. Whether you need personalised pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Written by the company
- We Are More Than Just Pens!
- With over 55 years of experience, we take the guesswork out of giveaways. Enjoy a one-stop shop where you will find the right product at the right price. Custom Pens & Writing Tools Advertise line by line with personalised pens, pencils and more. Shop Pens Custom Drinkware Your name is in their hands with mugs, tumblers and more. Shop Drinkware Custom Bags Your brand is carried in style on promotional totes, coolers, backpacks and more. Shop Bags Custom Office Supplies Your brand is on display daily on products like sticky notes, calendars and more. Shop Office Supplies Deals & Sales on Custom Products Looking for a deal? We have products and prices to suit your style. Shop Deals
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customise with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
Dundalk, Ireland
- 0800 145 6011
- irccukteam@pens.com
- pens.com/uk
4.3
Excellent
7K reviews
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We had a very disappointing experience…
We had a very disappointing experience with Pens.com.
We ordered personalised pens with specific wording to be printed on them. When the pens arrived, the text was not printed correctly, and the full wording we requested was missing. We contacted the company straight away and were told over the phone that their UK team would look into the matter.
After that, we heard nothing further until we suddenly received a demand for payment.
We provided photographs showing multiple pens to clearly demonstrate the issue. Despite this, the company responded, stating that the order matched what was submitted online and refused to assist any further. Their only suggestion was that we should place a new order, which is completely unacceptable.
The handling of this complaint has been extremely frustrating, and the level of customer service has been very poor. There was no real attempt to resolve the issue or offer a reasonable solution.
Based on this experience, we will not be ordering from Pens.com again, and I would advise other businesses to proceed with caution. Very disappointing service. ⭐
10 March 2026
Unprompted review
Reply from Pens.com UK
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience, and we sincerely apologise for the frustration this situation has caused.
What you described is not the level of service we aim to provide.
Your pens should have arrived exactly as requested, and you should have received clear communication and support throughout the process. We understand how frustrating it must have been to receive incorrect wording, submit photos to show the issue, and feel that your concerns were not properly addressed.
Please rest assured that we genuinely want to help resolve this for you.
To review the matter thoroughly and ensure the correct team investigates it properly, we kindly ask you to reach out to us at customerservice@pens.com so we can check the details again and work towards a fair and satisfactory solution.
Our intention is to make the process as easy as possible for you.
Thank you again for bringing this to our attention.
Pens.com
Very good items and swift delivery
5 March 2026
Reply from Pens.com UK
Thank you for your great feedback! We're happy to hear that you’re pleased with the items and the swift delivery. We appreciate your support!
Pens.com
Paragon pens.
Order delivered on time.
I have ordered this type of pen before & find them of good quality.
2 March 2026
Reply from Pens.com UK
Thank you so much for your lovely review!
We’re delighted to hear that your order arrived on time and that you continue to be happy with the quality of these pens. It means a lot to us that you’ve ordered them before and still find them reliable and well‑made.
We truly appreciate your continued trust and look forward to serving you again!
Pens.com
Well made quality pens
Well made quality pens - the stress buster has particularly gone down well in our office
2 March 2026
Reply from Pens.com UK
Thank you so much for your great review!
We’re delighted to hear that you’re pleased with the quality of the pens, and it’s wonderful to know that the stress‑buster feature has been such a hit in your office.
Thank you again for choosing us we appreciate your support!
Pens.com
Highly recommended.
Excellent, prompt service, quality products, most impressed with the overall experience.
1 March 2026
Reply from Pens.com UK
Thank you so much for your wonderful feedback!
We’re delighted to hear that you enjoyed our prompt service and high-quality products. Your satisfaction means a lot to us, and we’re thrilled that the overall experience left such a positive impression.
Pens.com
Reply from Pens.com UK
Thank you so much for your lovely review!
We’re delighted to hear you enjoyed our great service and speedy delivery and we’re thrilled that you think the products look fabulous ! Your support truly means a lot to us.
Pens.com
Reply from Pens.com UK
Hello,
Thank you so much for your kind review! We're delighted to hear that you are happy with the product and that you received the book and pen in good time. We truly appreciate your feedback and your support.
Pens.com
Reply from Pens.com UK
Thank you for your feedback!
We’re glad to hear that you were happy with the fast delivery and the quality of the products. Your satisfaction is very important to us, and we appreciate you taking the time to share your experience.
We look forward to serving you again in the future!
Pens.com
High quality pens
High quality pens which have really represented our company well. All of our clients who we hand one to are very impressed. Thanks for a great service
5 March 2026
Unprompted review
Reply from Pens.com UK
Thank you for your wonderful feedback!
We’re delighted to hear that the pens are representing your company so well and that your clients are impressed with them. It’s great to know that you’re happy with both the quality of the products and the service provided.
We truly appreciate your support and look forward to assisting you again in the future!
Pens.com
Poor service all around....
Pens arrived late.
Logo print was only on one pen.
Then when I emailed them, they took for ever to reply.
After multiple late replies with toing and froing with customer service agents who clearly didn't understand process and how refund works, they did offer a discount. The agent said as 50% of the product has my logo on it , we will offer you a 50% discount... (and the order is a set of two pens in a gift box). Explain that logic??
When I said no, they did offer 60% which I am not interested in as product is of no use to me.
Pens.com used to be very good and I have used for over a decade but last one or two years there customer service has dropped badly.
4 March 2026
Reply from Pens.com UK
We are very sorry to hear about your recent experience, and we sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide.
Your feedback regarding the late delivery, the incorrect logo print, and the delays in communication is extremely valuable to us.
We understand how frustrating this must have been, especially after being a loyal customer for many years. We also apologize for the confusion regarding the refund process and for any miscommunication that may have occurred along the way.
Please rest assured that we have already addressed this situation internally to ensure it does not happen again. Additionally, we have emailed you directly to confirm the resolution that has been put in place for your order, please refer to ticket number: 1983949396
Thank you for bringing this to our attention.
We truly appreciate your patience, and we hope to regain your trust moving forward.
Pens.com
Always willing to help
Always willing to help, good products, good prices and trust their customers as I have received my products even before making payment.
5 March 2026
Reply from Pens.com UK
Thank you very much for your kind words! 😊
We truly appreciate your trust and are delighted to hear that you are satisfied with our products, prices, and service. Providing a reliable and supportive experience for our customers is very important to us.
We look forward to continuing to serve you in the future!
Pens.com
The pens were very good and write…
The pens were very good and write smoothly. However I discovered there was one short in my order, 49 instead of 50.
No problem or complaint just thought I’d let you know. That said, a good service.
5 March 2026
Reply from Pens.com UK
Thank you very much for your kind feedback! We’re delighted to hear that you find the pens very good and that they write smoothly.
We appreciate you letting us know about the missing pen in your order.
Even though you mentioned it’s not a complaint, we’re truly sorry for the oversight, and we will be happy to make this right for you.
Thank you again for your positive words and for highlighting our service. If there is anything else we can assist you with, please feel free to reach out we’re always here to help!
Pens.com
Soft touch 0.7mm fine tip.
50 pen minimum order was a great size for what I wanted. Left handed so wanted fine tip not the huge 1.0mm roller ball smudging pens. The 0.7mm soft touch are amazing and hard to find these days. Logo design format was simple and easy to load onto site. The pens are great quality and even refillable cartridge size not the single reed centre. Can not rave about this order more.
5 March 2026
Reply from Pens.com UK
Thank you for your wonderful review!
We’re delighted that the 50‑pen minimum and the 0.7 mm soft‑touch pens were exactly what you needed, especially as a left‑handed writer. We’re glad the design upload was easy and that the pens met your expectations in both quality and refillability.
Your positive feedback means a lot to us, and we’re always here to help with future orders.
Pens.com
High quality service
Easy to order and given updates on progress, swift and efficient delivery and service, second time using and would definitely use again in the future
5 March 2026
Reply from Pens.com UK
Thank you so much for your lovely feedback!
We’re delighted to hear that the ordering process was easy, the updates were helpful, and the delivery swift and efficient. We truly appreciate your continued trust in us, and we’re thrilled to know you would use our service again in the future.
If there’s anything else we can assist you with, we’re always here to help!
Pens.com
Easy to use website
Easy to use website, great choice of variety & prices, fast delivery, great pens
5 March 2026
Reply from Pens.com UK
Thank you so much for your great feedback!
We’re delighted to hear that you found our website easy to use, appreciated the wide variety and prices, and received your order quickly. We’re thrilled that you love the pens as well! If you ever need anything else, we’re always here to help.
Pens.com
Excellent service as usual
5 March 2026
Reply from Pens.com UK
Thank you so much for your kind words! We truly appreciate your continued trust in us. We’re delighted to hear that you consistently receive excellent service, and we look forward to assisting you again in the future. If there’s ever anything you need, we’re always here to help!
Pens.com
Reply from Pens.com UK
Thank you so much for your wonderful feedback!
We're delighted to hear that you are happy with the quality of our products, our fair pricing, and the excellent delivery.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Pens.com
Reply from Pens.com UK
Thank you so much for your kind feedback!
We’re delighted to hear that the delivery was very prompt and that you are satisfied with the excellent quality of our product. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Pens.com
Delayed delivery
Delayed delivery, box broken and 47 pens missing phoned several times friday sent the photos ups took photos, nobody has been back in touch. Last time we will buy
27 February 2026
Reply from Pens.com UK
Thank you for your feedback, and we are truly sorry for the experience you’ve had.
This is absolutely not the level of service we aim to provide, and we sincerely apologize for the delayed delivery, the damaged box, and the missing 47 pens.
Please be assured that we are taking your case very seriously.
We have already forwarded all details to the relevant department and to the carrier for urgent investigation. Additionally, we have sent you an email requesting a few further details in order to continue with the investigation and resolve the matter as quickly as possible.
We appreciate your patience, and we are committed to making this right.
Pens.com
Reply from Pens.com UK
Thank you for your review
We appreciate your feedback, we’re glad to hear that everything was good. Y
our satisfaction means a lot to us, and we’re always here to make your experience smooth and positive.
If there’s anything else we can assist you with, feel free to reach out!
Pens.com
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