I love the products I’m getting, however I am frustrated with the shipping costs, when I person orders two items, one of which is on promotion- you should be able to add both items to the same order,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product is beautiful and very high quality. I am very impressed with the logo printing. The speed of production was excellent. I was a bit worried about receipt of the books (the shipment didn't m... See more
Company replied
Very fast in filling and delivering our second order (as our first order sold out immediately!) Would have given a 5 star but the down side is too many sales emails following the order of pens trying... See more
Company replied
Great service, printing wasn't as crisp as we would have liked. Great company, fast delivery which is so helpful. Thanks so much! Update: Due to the poor printing quality, gave a partial refund whi... See more
Company replied
Company details
- Promotional Products Supplier
- Business to Business Service
- e-Commerce Service
- Office Supplies Store
- Office Supply Wholesaler
- Promotional Item Store
About Pens.com Canada
Written by the company
Pens.com is the worldwide leader of personalized promotional products. We provide high value promotional products for businesses and professionals in every industry at low factory direct pricing and low order quantities.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
At Pens.com Canada, we provide branded trade show giveaways and corporate gifts such as personalized pens, key chains, note pads, magnets, calendars, mugs, shopping bags and more.
Pens.com has been in business for over 50 years and our European operation services over 26 countries.
Contact info
United Kingdom
- pens.com/ca
4.3
Excellent
4K reviews
Asks customers to review
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the pens looks so sophisticated and…
the pens looks so sophisticated and excellent to write
11 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback Edna. We’re glad to know the design and writing quality made such a strong impression. It’s always rewarding to hear when both form and function come together well, and we truly appreciate you taking the time to let us know.
Reply from Pens.com Canada
Thank you for your continued trust in us. We’re glad to know you’ve chosen us again and that your experience remains a positive one. Your loyalty truly means a lot, and we appreciate the opportunity to serve you repeatedly.
Pens seem fine
Pens seem fine. Mixture of colors is wildly biased to colors that people obviously don't order. I seemed to get 80% red, pink, yellow. Almost no blue, light blue, green
11 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback Rob, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality products received and we look forward to working with you again soon.
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality products received and we look forward to working with you again soon.
Keep up the good job
10 April 2026
Reply from Pens.com Canada
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality products received and we look forward to working with you again soon.
arrived in good time
arrived in good time. noticed the product sticker to hand wash mugs. I suspect most people will dishwasher them.....I hope they hold up.
tom
9 April 2026
Reply from Pens.com Canada
Hello Tom,
We're glad the item arrived promptly. We appreciate your feedback regarding the washing instructions and hope the mugs meet your expectations with regular use.
Looking forward to serving you again soon.
Extremely poor and deceptive business…
Extremely poor and deceptive business practices. I wanted to place an order for a product, and their website clearly states that they have a low price guarantee, on advertised regular and sale products. I found the exact same product for significantly less as a regular price, from a reputable company I've bought from many times before.
When I called to ask for a price adjustment, the sales agent Daniellia first stated that they do not have a low price guarantee. When I read it to them the language direct from their website, it suddenly changed to "well, we have it on some products". No, that's not what your website says.
Then, it became "well, I need to get an authorization from my manager, but they're in a meeting". Odd that a company advertising this only apparently has one individual in the organization who can authorize the price match. I was told I would have an answer within 2 hours.
9 HOURS LATER, I got a response back "We do not have the option to do these for the same price, but I did apply a 15% discount". That still has them over 25% higher than the competitor, and also charging a setup fee, which the other company has built into the price.
Very poor experience, will not buy from them, and based on reviews I've seen on BBB I'm not alone.
8 April 2026
Unprompted review
Reply from Pens.com Canada
Thank you for sharing your feedback Dan, and we’re truly sorry for the experience you described. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention and understand how disappointing this situation must have been. To allow us to review this properly and work toward making it right, please send us an email at reviews@pens.com or provide additional details so we can reach out to you directly and assist further.
Reply from Pens.com Canada
Thank you so much for your kind feedback Peter! We’re glad to hear you were happy with both the turnaround time and the quality of the merchandise.
Reply from Pens.com Canada
Thank you for sharing your experience with us Heidi. We’re glad everything went smoothly from checkout to delivery and that the product met your expectations. Your feedback is truly appreciated, and we’re grateful you chose us.
Highly recommended
The pens are lovely and the engraving of our logo is very clear. We received the product fast and they even shipped it by COD.
Highly recommended.
5 April 2026
Reply from Pens.com Canada
We are elated knowing that the products and services you received with your order were nothing short of amazing. We strive to provide nothing but the best to our customers, and we are so glad we could do this for you. We are thankful for the opportunity to work with you and look forward to working with you again in the future.
Product was easily ordered through our…
Product was easily ordered through our rep and attained at a great price. Also delivery was quick and product arrived in good shape with good packing. Can't ask for more than that! Overall, we are very happy for choosing Pens.com for our give-a-way items and customer appreciation items.
4 April 2026
Reply from Pens.com Canada
Hello Brenda,
We're happy to hear that you had a positive experience ordering through your representative. It's great to know the price was right, the delivery was quick, and the items arrived in good condition. We appreciate your choosing us for your customer appreciation items.
Looking forward to serving you again soon.
Reply from Pens.com Canada
Hello Maryse,
We strive to provide our customers with a seamless and enjoyable shopping experience, and it's wonderful to hear that we have met your expectations.
Product arrived with wrong phone number…
Product arrived with wrong phone number and not usable.
2 April 2026
Reply from Pens.com Canada
Thank you for taking the time to share your experience Sini. We’re glad to hear the matter has since been resolved by our team. If there’s anything more we can assist with, we’re here to help.
Love the pens and their colour but WAY too much advertising emails!
Love the pens and their colour. I am now being subjected to SEVERAL advertising emails a week and I did not see a place to opt out.
2 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback Sarah, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
double billed
my order was double billed and was also shipped way more then I needed or wanted. I know my wife and I mentioned to the caller on the phone that we tried to order pens and mugs online but wouldn't allow it to be sent in one shipment, so we called in to make sure we were not charged shipping twice. instead we were charged the order twice. ill be sure to let my other locations and friends companies never to order from this scam company.
4 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback Kurtis, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Reply from Pens.com Canada
Thank you for sharing your feedback Mike, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Ordered pens
Ordered pens. Pens.com. screwed up the ordered. When I called customer service they were friendly and professional about it. They owned up to the error and explained what had happened. They replaced the order quickly with the correct product. That is impressive to me.
6 April 2026
Reply from Pens.com Canada
Hello Mark,
We appreciate you sharing your experience. We are happy to hear that our team was able to resolve the order issue efficiently and professionally. Thank you for your positive feedback!
Looking forward to serving you again soon.
When I paid up front I thought I would…
When I paid up front I thought I would have received the order quicker. I'm still waiting. Glad I didn't charge it.
6 April 2026
Reply from Pens.com Canada
Thank you for sharing your feedback Lori, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Ordered 250 utility bars and the…
Ordered 250 utility bars and the imprint on 30 of them was not well done. Asked for a replacement of the 30 and not a credit for the 30 as I wanted a total of 250. The replacement process and invoicing was tidious requiring a few phone calls to get it all cleared out. 5 stars to the agents I have spoken to, all were professional and courteous. The rate of 3 stars in for the tidious process of replacement and invoicing.
4 April 2026
Reply from Pens.com Canada
Thank you for taking the time to share your experience Lynn. We’re glad to hear the matter has since been resolved by our team. If there’s anything more we can assist with, we’re here to help.
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