My experience with customer service was amazing. Lyca went above and beyond to help me. They did honor their 30-day money-back guarantee, even though it was a store credit coupon. I was able to use it... See more
Company replied
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Review summary
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This is one of those times that I can’t leave a 5 star review cause the product is not what I expected, but they have an incredible customer service. Deanne took great care of me and she make sure I... See more
Company replied
I think you can improve on your shipping. I had to reach out to your customer service to find out when my shipping was arriving. There was very little communication with the carrier. Then without noti... See more
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Well thanks to Jean's help I was able to cancel my order because I made a mistake. Customer service was very good and responded back to my emails fairly quick.
Company replied
Company details
Written by the company
Penrose Skin is a modern men’s grooming brand redefining luxury body care. We specialise in premium, pheromone-infused body butters inspired by the world’s most iconic fragrances — from Baccarat Rouge and Creed Aventus to Tom Ford Oud Wood. Each blend is crafted to deliver the richness of fine cologne in a deeply hydrating formula that keeps skin smooth, nourished and subtly scented all day long. Our mission is simple: confidence through scent. We believe great skin and great fragrance shouldn’t be limited to sprays that fade within hours. That’s why every Penrose Skin jar combines long-lasting fragrance technology with high-performance moisturisers, creating a product that not only smells incredible but also feels luxurious to use. Trusted by thousands of men across the world, Penrose Skin has become known for its signature scent longevity, premium texture and irresistible attraction appeal. Whether it’s elevating your daily routine or turning heads on a night out, our goal is to help men smell unforgettable and feel confident in their own skin. Penrose Skin, luxury fragrance, reimagined for the modern man.
Contact info
United States
- contact@penroseskin.com
- penroseskin.com
3.9
Great
658 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 59% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The smell is great and I love it…
The smell is great and I love it although wish it was a bit more potent
8 May 2026
Unprompted review
Reply from Penroseskin
Hello Daniel,
Thank you for the lovely feedback! We're so glad you're loving the scent. A little tip: applying a bit more product or layering it with your matching cologne can really help amp up the potency! We hope that helps and we look forward to seeing you again soon. 🌿
- Zoe
I have only used the crimson!
I have only used the crimson, it is refreshing and subtle.
11 May 2026
Unprompted review
Reply from Penroseskin
Hello Earl,
Thank you for sharing! We love that the Crimson is hitting the spot for you. Refreshing and subtle is such a great everyday wear. We hope you get the chance to explore the rest of the range soon! 🌿
- Zoe
Complete scam
Complete scam. Do not buy anything from this company, you will never receive it!!!. AI customer services said item has been collected by Royal Mail but strangely, royal mail don't have it. AI customer services then said that someone would be in touch within 48hrs!, still waiting 4 days later!!!.
12 May 2026
Unprompted review
Reply from Penroseskin
Hello there,
We're truly sorry to hear about your experience and completely understand how frustrating this must be. A missing order with no follow up is absolutely not the standard we hold ourselves to and we sincerely apologise for the delays in communication. We would really like to look into this for you as a matter of urgency. Please reach out to our support team directly and we will make this a priority to get resolved for you as quickly as possible.
- Zoe
Placing the order was easy
Placing the order was easy. And communication while it was being delivered was awesome. Even though there was a delay, it was communicated to me as to what to expect. And most of all, the product DID NOT disappoint!
8 May 2026
Unprompted review
Reply from Penroseskin
Hello Octavio,
Thank you so much for this wonderful review! We're thrilled the ordering process was smooth and that our team kept you in the loop throughout. We know delays can be frustrating, so we always aim to communicate openly and we're glad that came through. Most importantly, we're so happy the product didn't disappoint! We can't wait to have you back! 🌿
- Zoe
Reply from Penroseskin
Hello Greg,
Thank you so much! Amazing scents that last is exactly what we're all about. So glad you're loving them! We can't wait to have you back! 🌿
- Zoe
Affordable and the scent lasts all day!
11 May 2026
Unprompted review
Reply from Penroseskin
Hello there,
Thank you! Great value and all day scent is exactly what we aim for. So glad it's delivering for you! We look forward to seeing you again soon. 🌿
- Zoe
I bought 5 of the “butters”… here’s the truth
Update: I’ve edited my review to go down to 1 star. Their “money back guarantee” is misleading, only if the product is unused, meaning you really can’t even try it. They also are trying to negotiate everything other than giving me my money back. The customer service is a sham.
I bought 5 of the Fragances, Here’s the truth, Pros and Cons, not a bot and not a influencer, also clearing stuff up:
Pros:
They all smell amazing… while they last
-the feedback of they don’t “smell like the real thing” a lot of them are pretty close, keep in mind the fragrance will obviously be a little different bc the real fragrance does not have shea butter in it.
Lots of Fragrance options to choose from and switch it up
Pro/con: not sure that it’s an actual organic butter, it is more whipped like a thicker lotion. It’s cool if you don’t want to be all oily.
Cons- it doesn’t last, I’m actually upset because it lasted maybe all but an hour if we are being honest. I recently ordered the other brand and it does last a lot longer, oily but last longer.
Paying a little over $100 for something that doesn’t last is what did it with me, and I have not been able to get a response from customer for my “money back guarantee” they advertise so heavily on their website.
7 May 2026
Unprompted review
Reply from Penroseskin
Hello Jose,
Thank you so much for such an honest and thorough review! We really appreciate you taking the time to share both the pros and cons. We're glad the scents are hitting close to the mark and that you're enjoying the range! We completely take on board your feedback on longevity and understand how disappointing that must feel, especially at that price point. We're also truly sorry your refund request has gone unanswered as that is not the experience we want for any of our customers. Please reach out to us directly and we will make it a priority to get your money back guarantee honoured as quickly as possible. 🌿
- Zoe
Scent lasts
1 May 2026
Unprompted review
Reply from Penroseskin
Hello there,
That's what we love to hear! Thank you for sharing. We look forward to seeing you again soon! 🌿
- Zoe
Reply from Penroseskin
Hello Benjamin,
Thank you! Easy to apply and all day wear is exactly the experience we create for. So glad it's delivering for you! We can't wait to have you back. 🌿
- Zoe
Scents actually match the fragrances…
Scents actually match the fragrances they claim to and the staying power is not overstated
28 January 2026
Unprompted review
Reply from Penroseskin
Hello Gerry,
Thank you so much! That really means a lot to us. We put a lot of care into getting the scents right and making sure they deliver on staying power, so it's great to hear it's coming through! We look forward to seeing you again soon. 🌿
- Zoe
The product smells good
The product smells good. I feel like I get a good 6 hours before it fades
9 May 2026
Unprompted review
Reply from Penroseskin
Hello Kevin,
Thank you for the feedback! We're glad you're enjoying the scent. For an extra boost of longevity, try applying a little more generously or layering it with your matching cologne to really make it last! We hope to see you again soon. 🌿
- Zoe
Great product that actually works
Great product that actually works. I will continue to use it as long as the amazing prices are available
8 May 2026
Unprompted review
Reply from Penroseskin
Hello Laser,
Thank you so much! We're thrilled the product is delivering for you and we'll always do our best to keep Penrose Skin great value. We can't wait to have you back! 🌿
- Zoe
Reply from Penroseskin
Hello Jeffrey,
We're sorry to hear you feel this way and we'd genuinely love to understand what went wrong. Please reach out to our team directly and we'll do everything we can to make it right for you.
- Zoe
The experience was great and the items…
The experience was great and the items smell really good. Definitely would recommend
7 May 2026
Unprompted review
Reply from Penroseskin
Hello there,
Thank you so much! A great experience and amazing scents you'd recommend to others is everything we strive for. We can't wait to have you back! 🌿
- Zoe
A plus service
My initial order from Penrose Skin came right away. I’ve been using the product for a couple of weeks now and I’m very satisfied with the results so far. I use in the morning and my face feels refreshed throughout the day. I did have a question that was handled right away from the contact given..
Stepanie was great in helping me resolve a situation!
7 May 2026
Unprompted review
Reply from Penroseskin
Hello Jules,
Thank you for such a lovely review! We're so glad your order arrived quickly and that the product is leaving your skin feeling refreshed every day. We'll make sure to pass your kind words on to Stephanie too, she'll be delighted to hear it! We can't wait to have you back. 🌿
- Zoe
Pretty Good stuff 👌🏿 so far
Pretty Good stuff 👌🏿 so far. Will purchase again. Delivery time kinda threw me off. But Merchandise is Great
1 May 2026
Unprompted review
Reply from Penroseskin
Hello Gary,
Thank you! We're so glad the product is hitting the mark and that you'll be coming back for more. We hear you on the delivery time and we're always working to improve our fulfilment speed. We can't wait to have you back! 🌿
- Zoe
Excellent customer service
My experience with customer service was amazing. Lyca went above and beyond to help me. They did honor their 30-day money-back guarantee, even though it was a store credit coupon. I was able to use it to try other products. Even if the one thing they claimed, the longevity of the smell, doesn't really hold up, my skin is very soft. It does help with my cologne by prolonging the longevity.
1 May 2026
Unprompted review
Reply from Penroseskin
Hello Neftali,
Thank you so much for sharing your experience! We're thrilled to hear that Lyca went above and beyond for you — we'll be sure to pass on your kind words to her! 🌿 We're glad we could honour our 30-day guarantee and that the store credit gave you the chance to explore more of our products. It's also great to hear your skin is feeling soft and that it's helping extend your cologne — that's one of our favourite ways to use it! We appreciate your honest feedback on the longevity and will keep that in mind as we continue to improve. We hope to have you back soon!
- Zoe
Reply from Penroseskin
Hello Laree,
We love that you love it! Thank you so much. We can't wait to have you back! 🌿
- Zoe
Product is very nice
Product is very nice, scent does seem to last longer, and is packaged well, overall, pretty happy with it.
6 May 2026
Unprompted review
Reply from Penroseskin
Hello John,
Thank you! Great scent longevity and solid packaging is exactly what we aim for. We're so glad you're happy with it and we can't wait to have you back! 🌿
- Zoe
Excellent product the only downfall is…
Excellent product the only downfall is the delivery time. You guys should expedite. Delivery takes way too long.
6 May 2026
Unprompted review
Reply from Penroseskin
Hello there,
Thank you! We're thrilled you're loving the product. We completely hear you on the delivery time and we're actively working to improve our shipping speeds. We appreciate your patience and we can't wait to have you back! 🌿
- Zoe
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