PenroseskinReviews 

655
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 609 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the product quality, noting that the scents are amazing, long-lasting, and effectively moisturize the skin, often blending well with other colognes. People frequently praise the excellent customer service, highlighting the helpfulness, understanding, and quick responses from representatives. Reviewers also appreciate the timely delivery and the overall positive experience with their orders. However, some customers expressed dissatisfaction with the product, stating that the scent does not last as advertised or does not match the designer fragrances it claims to emulate. A portion of people were also unhappy with the shipping speed and communication, with some reporting issues like delayed deliveries or lack of tracking updates. Additionally, some reviewers mentioned problems with customer service, including slow responses, ignored requests, or difficulties with refunds for opened products.

What people talk about most

Product

Consumers find the product to be ambiguous, with many praising its great smell and moisturizing qualities,... See more

Quality

People report positive experiences with quality, noting that the products are of fantastic quality and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process easy and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some customers praising timely deliveries, quick... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reviewers praising the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My experience with customer service was amazing. Lyca went above and beyond to help me. They did honor their 30-day money-back guarantee, even though it was a store credit coupon. I was able to use it... See more

Company replied

Rated 4 out of 5 stars

This is one of those times that I can’t leave a 5 star review cause the product is not what I expected, but they have an incredible customer service. Deanne took great care of me and she make sure I... See more

Company replied

Rated 4 out of 5 stars

I think you can improve on your shipping. I had to reach out to your customer service to find out when my shipping was arriving. There was very little communication with the carrier. Then without noti... See more

Company replied

Rated 4 out of 5 stars

Well thanks to Jean's help I was able to cancel my order because I made a mistake. Customer service was very good and responded back to my emails fairly quick.

Company replied


Company details

  1. Cosmetics Store

Written by the company

Penrose Skin is a modern men’s grooming brand redefining luxury body care. We specialise in premium, pheromone-infused body butters inspired by the world’s most iconic fragrances — from Baccarat Rouge and Creed Aventus to Tom Ford Oud Wood. Each blend is crafted to deliver the richness of fine cologne in a deeply hydrating formula that keeps skin smooth, nourished and subtly scented all day long. Our mission is simple: confidence through scent. We believe great skin and great fragrance shouldn’t be limited to sprays that fade within hours. That’s why every Penrose Skin jar combines long-lasting fragrance technology with high-performance moisturisers, creating a product that not only smells incredible but also feels luxurious to use. Trusted by thousands of men across the world, Penrose Skin has become known for its signature scent longevity, premium texture and irresistible attraction appeal. Whether it’s elevating your daily routine or turning heads on a night out, our goal is to help men smell unforgettable and feel confident in their own skin. Penrose Skin, luxury fragrance, reimagined for the modern man.


Contact info

3.9

Great

TrustScore 4 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 59% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(655)

644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My wife loved it

My wife loved it. I didn’t tell her I bought it and she loved it. My son-in-law smelled and asked what it was. I told him so I think he’s gonna be ordering some also. But yeah, great body feeling smooth smelling good feeling good. Great product.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Might be me.............

Might be me.............
I deleted prior review after I posted it, I realized how negative it was. I don't want to be that person, so i will say this, the butter wars not as i expected, scent was very weak to start with, my wife had to be hugging me to even smell a hint of it and it only lasted less than 30 minutes. I bought two different scents both worked the same. Customer service seemed nice but could not refund the money i spent. So I guess total loss for me. my personal experience with this company was not good but that does not mean it will be the same for everyone else. I'm not saying the company is bad, just the outcome for me was bad they have a satisfactory guarantee, but i remain dissatisfied . I seen a lot of positive reviews on their website which is why I tried their product . but like i said it might just be me.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware

I tried the butter it did not work for me it lost smell within 45 to an hour it's supposed to last for 8 hours which that's BS. Reached out to the company at first they weren't going to do anything and they said they could give me 50% refunded. But in there return policy it said a full refund after 30 days or that hadn't been 30 days. I accepted the 50% which I didn't want to but I figured it beat losing all of my money. Fire beware in this butter is not worth two pinches of crap. At least for me. I wear colognes all day long my smell last all night. Tried this butter my smell lasted but maybe an hour if I was lucky. My wife couldn't even smell it after an hour. WOULD NOT RECOMMEND. BUYER BEWARE

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Small Problem

I am a subscriber and was granted free shipping for the life of my subscription. This was ignored in my most recent order. Jean got me straightened out immediately. Great products and great service.

26 June 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hi Charles,

Thank you so much for your continued support and for sharing your experience! We're glad Jean was able to quickly resolve the shipping issue and ensure you received the free shipping benefit included with your subscription. We truly appreciate your kind words about both our products and customer service, and we're grateful to have you as part of the Penrose Skin family!

-Stephanie

Rated 5 out of 5 stars

Great Service and products

Customer service from Lyca was amazing!! So quick to assist.. The products are great, EErbodys asking what I'm wearing..

26 June 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hi Funn,

Thank you so much for your wonderful review! We're thrilled to hear that Lyca was able to assist you quickly and provide a great customer service experience. It’s even better to know you're loving the products and getting so many compliments on your scent—that's exactly what we love to hear! We truly appreciate your support and look forward to keeping you smelling amazing.

- Stephanie

Rated 4 out of 5 stars

Good customer service

Well thanks to Jean's help I was able to cancel my order because I made a mistake. Customer service was very good and responded back to my emails fairly quick.

25 June 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hi Melvin,

Thank you for your kind words! We're so glad Jean was able to help you cancel your order quickly and make the process easy after the mistake. It's wonderful to hear that our customer service team responded promptly and provided the support you needed. We truly appreciate your feedback and hope to serve you again in the future!

-Stephanie

Rated 3 out of 5 stars

it smells nice and feels good on my…

it smells nice and feels good on my skin.

25 June 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hi Mr. C,

Thank you for your review! We're so happy to hear you're enjoying the scent and how the product feels on your skin. Your support means a lot to us, and we hope you continue loving your Penrose Skin experience!

-Stephanie

Rated 5 out of 5 stars

I had the pleasure of dealing with Dea

I had the pleasure of dealing Dea. Most of the time dealing with subscription based opportunities its never good. I have say Dea was amazing and very kind and easy to work and she took care of my questions. She was so amazing and helpful.

Thank you
Donnie

25 June 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hi Donnie,

Thank you so much for your thoughtful review! We're delighted to hear that Dea provided such a positive experience and was able to answer all of your questions with kindness and care. We know subscription services can sometimes be frustrating, so it means a lot to hear that she made the process easy and enjoyable for you. We'll be sure to share your kind words with Dea. Thank you for your support!

-Stephanie

Rated 5 out of 5 stars

Im on my second container of Visionaire…

Im on my second container of Visionaire and it smells amazing. . . I was apprehensive at first because my skin is very sensitive but it smells amazing and moisturized even better....
Thisbis an amazing product!!!

25 June 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hi Tee,

Thank you so much for your amazing review! We're thrilled to hear you're already on your second container of Visionaire and that you're loving both the scent and the moisturizing benefits. It's especially wonderful to know that it works well even with your sensitive skin. Your support means the world to us, and we're so happy Penrose Skin has become part of your routine. Enjoy your Visionaire, and thank you for being a valued customer!

-Stephanie

Rated 5 out of 5 stars

It does everything it advertising

It does everything it advertising. My wife of 30 plus years for the first time without putting on cologne was really amazed on how good I smelled when I put it on. She fell in love with it.

22 June 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hi Thaddeus,

Thank you so much for sharing your experience! We're thrilled to hear the product lived up to your expectations. It’s especially wonderful to know that your wife noticed and loved the scent—even without you wearing cologne! Stories like yours mean so much to us. Thank you for your support, and we hope you continue enjoying your Penrose Skin products!

-Stephanie

Rated 1 out of 5 stars

I asked for return label and I got…

I asked for return label and I got ignore by customer service looks like a scam of a company. The temu cream company is a headache. Please just stay away. They like to ignore there problems!

24 June 2026
Unprompted review
Rated 4 out of 5 stars

Close but not quite!

The cream is good, but the fragrance is not as strong as the colognes in the bottle. It needs more fragrance mixed in the cream for it to be actually effective and statement making.

22 June 2026
Unprompted review

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