Pennyandsinclair Reviews 

198
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, supportive, and extremely communicative throughout the entire property buying and selling journey. Reviewers appreciate how agents provide clear advice, keep everyone updated regularly, and work at a comfortable pace to make the process completely stress-free. However, some people mentioned occasional challenges such as communication hurdles or minor delays tied to external factors and third parties. Consumers also noted that specific post-completion matters or property management situations required careful attention to achieve a proper resolution. Despite these few specific concerns, the general feedback remains overwhelmingly positive and encouraging for future clients.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as highly professional,... See more

Service

Consumers find service to be positive, highlighting quick sales, professional communication, and helpful... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive teams that keep clients... See more

User experience

People report positive experiences with user experience, noting that agents are very nice and helpful while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve just sold my house with Joe from Penny and Sinclair, and he’s been fantastic from start to finish. He kept me updated, explained everything clearly, and made the whole process feel easy and stres... See more

Rated 5 out of 5 stars

When we were looking to sell our much-loved family home, we invited three agents to visit. Sean, from Penny & Sinclair, impressed us with his experience of the area. He was confident the house would s... See more

Rated 5 out of 5 stars

Outstanding! Sean Herdman-Low of Penny and Sinclair in Summertown Oxford has been an outstanding agent. In the estate agents' world, one does not often come across someone of integrity and decency,... See more

Rated 5 out of 5 stars

I lived in an apartment managed by Penny&Sinclair for three years, and the service was outstanding throughout. Their apartments are top-notch truly some of the best properties in Oxford. Rebecca was... See more


Company details

  1. Real Estate Agency

Written by the company

At Penny & Sinclair we understand that our staff are our most valuable asset. Extended opening hours, exceptional service standards and a portfolio of the best properties in Oxfordshire have helped us to build strong relationships with our clients. The volume of referrals and repeat business is testimony to our hard earned reputation and we are renowned for quality, excellence and superior customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

198 reviews

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No recent history of asking for reviews

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4.8

All reviews

(198)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Oxford/Summertown stay over the Christmas holiday

Over the Christmas holiday, we spent 12 fabulous days in Oxford! Not only did we love the three-bedroom flat we leased, but it was also a joy to work with Penny & Sinclair, who provided excellent customer service and managed the booking with expertise. Whenever I had a question, they promptly responded and solved any problems we had, which were minor, because the flat was in fantastic condition. Some management companies find dealing with actual customers a hassle, but everyone at Penny & Sinclair always responded to me in a helpful and friendly manner! I would definitely let a short-term flat through them in the future. In fact, my family and I are already discussing a return to Oxford in 2025, and undoubtedly, we would choose the same flat again!


25 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy to have chosen Penny & Sinclair

I’ve recently chosen Penny & Sinclair to help me find tenants for my house in Oxford and manage the tenancy. I was impressed with Nicola’s excellent communications, knowledge, expertise, efficiency and professionalism. Soon I realised that the P&S team shared with her these qualities, which made working with them all seamless and pleasant. I was delighted to experience effortless and excellent communication within the team. Thank you Nicola, Lucy, Molly, Wills, Sean, Daisy, Samantha and Emily. They all worked patiently with me to identify people who soon rented the house and are now enjoying living in it. P&S continue to provide excellent management and timely communications, information, advice and assistance. For these reasons I highly recommend Penny & Sinclair.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, efficient, and convenient!

The team was super helpful in organising my stay for 4 weeks in Oxford. I was really happy with their level of professionalism and quick responses, also during my stay when there were small issues with the apartment. I couldn't recommend them more highly, they really made the whole process easy and stress-free. The linen changes were a nice little touch that was appreciated. Thanks especially to Amber Littlechild and Lillimai Patrick who took care of my stay and all of my questions from the start.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

Great service from Joe. Patient enough to play the long game from a plan to sell at the start of the year to help preparing for a sale and going on the market in October. Good advice about pricing and they used a brilliant photographer who showed the house at its best. Thank you

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Five Star Service

For over four months, while staying in different flats in different parts of Oxford, I received nothing but first-class service from Amber and the short let team at Penny & Sinclair. Amber also provided invaluable assistance in lining up suitable flats for me in the months before my arrival from the United States. I don't normally write reviews, but, in this instance, I am happy to both highlight and express my appreciation for consistently outstanding performance.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

We made the right choice

Joe from Penny and Sinclair provided friendly, professional service over the period it took to sell our house. His advice on choosing the right buyer at a critical juncture was invaluable. I cannot recommend him highly enough.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Team

I have just sold my house in East Oxford. Joe with the help of Angela from Penny and Sinclair (St Clements) made this an extremely smooth and non stressful experience.
Joe checked the house regularly as I live over 100 miles away.
Complete trust in Penny and Sinclair and definitely recommend them to anyone wishing to find a liable honest estate agents. Thank you so much.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Sales with P&S

Very smooth, and straight forward sale. Joe was informative and helpful throughout. Very pleased!

10 October 2024
Unprompted review
Rated 5 out of 5 stars

First time house let

We choose Penny and Sinclair to manage the letting of our house for a 3 month period. Lisa headed up a friendly and confident team who were extremely efficient and professional. Having secured nearly 100% occupancy, Lillimai maintained communication with us and the guests throughout, easily dealing with all practical elements for which we are extremely grateful.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellence in property management

This a review of Nafeesa Ahmed, who manages my rental flat at Penny and Sinclair (I am the renter, not the owner). There were many problems with the flat when I moved in, all of which predated Nafeesa's joining the company. These have been addressed in a timely and efficient manner. I am *very* impressed with her dedication and commitment to providing excellent service. Having rented flats many places in the US AND UK, I can say that Nafeesa Ahmed is the best property manager I have ever worked with.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant start to finish

Brilliant start to finish. We sold a property with Penny and Sinclair and they took time and diligence with our needs and supported us while we weren't local. They went the extra mile to make sure things went smoothly. Would recommend and certainly use again.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Joe Worsell & Team : 5 STARS

Selling your family home is a big scary venture. I invited 3 local Estate Agents to value the house, then I picked the one that I thought I’d most like to work with, and that was Joe at Penny & Sinclair. He comes across as a genuinely nice guy, because he really is a genuinely nice guy. But he’s also incredibly good at his job. He understands the local market, and quickly lined up a week of viewings. No time-wasters, just genuine buyers who actually wanted our type of house. In no time at all, we had multiple buyers interested, and we accepted an offer well above the asking price. There were bumps along the way, as there are with most house sales, but he was on-it straight away, liaising effortlessly between buyer, seller, and both solicitors. I would have no hesitation in recommending Joe & his team.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

I used Penny&sinclair for a 2 week stay…

I used Penny&sinclair for a 2 week stay in an Airbnb. They were absolutely amazing at communicating… if there was a problem in the property they would sort it out. They were quick & always on hand when we needed them. Would 100% recommend

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

I have used Penny & Sinclair for my summer short lets for the past 3 years, and they have been exceptional every year. A very professional company that is very easy to deal with. Highly recommend.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Joe Worsell was friendly

Joe Worsell was friendly, kind, helpful and understanding. When things got really tough for me despite others not always keeping him and me 'in the loop' he took a calm measurerd approach which was really helpful. He's a cheerful, friendly person and really does listen which is really important as alot of people come accross as good listeners but in reality they are not.

2 August 2024
Unprompted review

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