Penn Medicine Reviews 

I'll be completely honest, I love the doctors, when I can see them. Which is never.
I had an autoimmune flare 3 weeks ago, terrible almost lost my eye sight, couldn't get in to see the doctor.
My child had utilized, couldn't get in to see the doctor.
Infection of the toe, couldn't get in to see the doctor.
We've been exclusively using urgent care for a year because we can't get appointments.
This is unsustainable. Sick people need doctors. Why do I pay for health care? Why should I stick with you guys?

My experience with the actual physicians has ranged from poor to excellent. My problem is the total lack of integrated care promised and the unreasonable amount if time and effort it takes to secure a timely appointment even if you are a current patient. Example. It took me over a year to secure an appointment with a General Practitioner. Since securing the appointment they’ve changed the date twice most recently moving it 3 MORE months into the future. In addition, each internal group (General Practice, Pain Management, Ortho, Cardio, Gastro) are considered separate practices. Consequently you are considered a new patient even with an internal referral. And as a new patient within Penn Med you still do not get any advantages over someone walking in off the street seeking an appointment.

Every human being has the right to be included in their healthcare decisions regarding their care and communicated in a way they can understand. A loved one's plan was for physical, occupational and speech therapy and was expected to make near a full recovery. Additionally, was medically stable and not terminal.

Sadly, an unnecessary hospice referral was initiated for Penn Medicine Hospice. She did not want hospice. How is this possible? The plan was for therapy through a different homecare company who knew her, not Penn. This was well documented.

Penn social work and COSA dismissed my concerns regarding discharge plan was for therapy not hospice. Additionally, I had concerns regarding visitor restrictions and isolation. I did inform law enforcement who did a wellness check as recommended by primary doctor.

Our loved one was making significant progress until hospice was started. I always advocated for her to receive an optimal level of care to promote independence and accompanied her to appointments.

Requests to reverse hospice were unsuccessful, despite primary doctor sending a new referral for therapy to a different homecare company who knew her.

Sadly, she passed away shortly after hospice was initiated. The phone call description I received, was that she passed away not peacefully and suffered. Heartbreaking, and Horrific circumstances.

I have many unanswered questions regarding how someone who was doing so well suddenly regressed immediately after hospice.

Our loved one had many fulfilling years left to enjoy. It was not her time. Our family is devastated. I do not recommend Penn Medicine Hospice, 150 Monument Rd. STE 300, Bala Cynwyd, PA 19004.

On the night of March 9th, a young woman found herself in a severe psychotic state under the care of Penn Medicine Princeton Health. Her father arrived on March 9th. Later that evening, around 7:40 PM, John left the hospital to check out of a hotel in New York City with plans to move to a hotel closer to the hospital the following day.

At approximately 10:30 PM, the staff contacted her father instructing him to pick his daughter up immediately or she would be released. Despite explanations of the young woman's psychosis and her need for continued care, the staff insisted on discharging her because she was over 18 and expressed a desire to leave.

Her father begged the hospital staff not to discharge her and even offered to arrange and pay for an ambulance to transfer her to a psychiatric hospital. This request was denied. They released her at midnight on a dangerous street in a psychotic state.

He took an Uber to the hospital and was shocked to see his daughter was discharged with a gaping wound that hadn't been cleaned or bandaged. John learned that she fell at the hospital, and no one was willing to clean or care for her wound.

Here's the email he wrote to Penn Medicine Princeton Health. No one will meet with him.

"My daughter was in severe psychosis with hallucinations, missing from family for a few days, and then was sent to your affiliated Hospital by Princeton police. She had a fall in the hospital premises when she ran away to the Ambulance area as she was scared in the new environment. Timidity is not uncommon for patients with psychosis. The manager of the emergency department forcefully released her at midnight (less than 12 hours after the police sent her) without any treatment for her psychosis and without covering her wound that was bleeding. The hospital’s report implies that she was released to the outside without a family member.

The doctor was hesitant I could feel from the phone call to her before the release of my daughter, but the manager overrode the doctor. It could be that the hospital failed to confirm her insurance and feared a financial loss. One can only guess the manager's motive, but the above facts are facts. On the next day, my daughter was taken to another hospital by police and was subsequently treated at psychiatric hospitals for over 4 months.

A few days after my daughter got forcefully released by your affiliated hospital, I wrote a complaint to the hospital demanding an investigation. The hospital came back with a report filled with lies. I sent my evidence to refute the lies, but the management, including the hospital's CEO, did nothing but stand by the lies. I then complained to the president of the University of Pennsylvania, which owns the hospital. Surprisingly, I only got a standardized reply without specific discussions on the incident. All replies, in essence, stood with the lies in the report. A year after the incident, I still feel so angry about the administrators who provided cover for the liar in the Hospital who can continue to make arbitrary bad decisions about patients."

His story echoes a lot of families' experiences. He can send you all the documentation you need

I had an MRI in early August 2023 and I have not yet received a bill for it, despite numerous requests made online to Penn Medicine's 'customer service' team throughout Nov-Dec 2023 (I say customer service very loosely.) My insurance processed the claim in later August, without issue. I have just a few weeks left to pay this $1,951 bill and submit it for reimbursement through a medical account I have. After 12/31/23 it's too late. This is nothing short of ridiculous.

Now after 2 botched surgeries at Chester County Hospital, my mom collapsing on the floor with infection through her whole body as as result of a surgeon there absolutley refusing to properly address an infected incision, against the adamant urgings of a home nurse who caught it in its early stage.Having to be sent to Upenn Philly to have an expert surgeon address that, but getting a massive grotesque excruciatingly painful, life threatening bedsore while there, before being sent back to Chester County, despite walking around like anybody else just 3 months ago, my most beautiful, sweet, wonderful, loving, greatest mom who God ever made is now dying on her last breaths. horrible immeasurably painful agonizing death, and I just can't imagine this world without her. She is my world. I don't know how/if I'm gonna make it through this myself. Bob Snodgrass 484-252-9596

This is a rating for the billing department. I had a bill for $20.34 I pd it through my banks bill pay. I received another bill. So I called my bank to see if the check had been issued. She said the check had gone out and was possibly lost in the mail so instead of advising me to wait a few more days she told me she would issue a stop payment. Apparently the hospital had received the check but before the hospital was able to post it to my account, the bank put a stop on it and the check was recalled. Penn Med put an NSF (Non sufficient funds) fee to my account of $25. I called Penn Med and she told me to call my bank and tell them to give me the $25 back. The rep at the bank told me how would they know that Penn Med would charge me $25 fee for the recall of the check. $25 isn’t much I know but to someone on SS disability it can be. An NSF may be legal but I question whether it is moral to charge me a fee as I did pay the bill. I tried to twice. That should count for something. And I Pd it (twice) before the due date so it's not a late fee.