We had a fantastic experience working with Wayne. He helped us implement our Work Health and Safety policies and documentation, as well as guided us through using our new technology platform. Wayne... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Scott was absolutely amazing. Well on time ( early even better). Explained everything well. Let us ask questions and go back if we didn't understand and re explain. super friendly, awesome guy. Than... See more
Company replied
I have just dealt with Penny Crittall on an employee redundancy for one of our clients. Penny was prompt, professional and showed great care to make sure we got the best result. It was a complex area... See more
Company replied
Information relevant to my business Mitchell and George, our presenters clearly know their work and enjoyed delivering it to my team Content very relevant and applicable to my business My team were... See more
Company replied
Company details
- Human Resource Consulting
- Business and IT Consulting Agency
- Employment Consultant
- Legal Services
- Occupational Safety and Health
- Software Company
About Peninsula AU
Written by the company
Peninsula is one of the largest providers of Workplace Relations and Health and Safety services in Australia. Today, we proudly service 30,500 small to medium businesses, which are the backbone of the Australian economy. We have revolutionised the way business owners access help with employee relations, wage information, and WHS challenges with our 24/7 advice line.
24/7 advice
When you need instant answers to challenging situations so you can make an informed decision, it can be frustrating to have to wait until the next business day to talk to someone. Whether you’re struggling with an employee dispute or a risk assessment, get the support you need – whenever you need it with our 24/7 advice line.
HR documentation
Allow Australia’s leading employment relations specialists to craft your HR paperwork. That’s your policies, employee handbooks, disciplinary letters, and much more – all sorted for you.
Health & safety support
Remove risks from your workplace with expert advice and ongoing support. Minimise the chance of accidents, injuries, and claims and enhance the safety of your workplace with in-person audits, risk assessment guidance, and more.
Legal protection
Know you’re protected against the most common tribunal claims with start-to-finish legal support.
About Peninsula Australia
Peninsula Australia (formerly Employsure) has been providing professional services to small and medium sized businesses across Australia since 2012. We started small ourselves, so, although we've grown over the years, our values remain the same. We know the challenges Australian small businesses face and the ongoing support they need because we are still a small business at heart. Today our services go beyond HR and employment relations to cover health and safety management, compliance, legal representation for workplace claims, and much more besides. Whatever we do, the service is always provided by a handpicked team of experts, so you can be sure you're getting the best from the best.
Contact info
180 Thomas Street,, 2000, Sydney, Australia
- 1300 651 415
- client.experience@peninsula.com.au
- peninsulagrouplimited.com.au
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was helped by Natalie
I was helped by Natalie, and she was very good with clarifying the various areas I was not clear about. She addressed my query in detail and she offered to provide me documents which I wasn't aware I will get.
30 April 2026
Unprompted review
Reply from Peninsula AU
Hi Harpreet,
Thank you for your kind feedback.
We’re pleased to hear that Natalie was able to clearly break down the areas that needed further explanation and take the time to thoroughly address your questions. It’s great to know she also highlighted additional resources available to support you.
We appreciate you sharing your experience and will be sure to pass your comments on to her.
Warm regards,
Jemima @ Peninsula
Peter MAKHLOUF was extremely helpful…
Peter MAKHLOUF was extremely helpful today. He understood our issue clearly and provided a practical path forward.
28 April 2026
Unprompted review
Reply from Peninsula AU
Hi Kelly,
Thank you for your feedback.
We’re glad to hear that Peter was able to quickly grasp the situation and offer guidance that was clear and actionable.
Providing practical, forward‑focused support is exactly what we aim for, and your comments will be shared with him.
Warm regards,
Jemima @ Peninsula
Fantastic Experience
Juliette was extremely useful and provided great advise. She asked the right questions to really get to the bottom of my needs and intentions.
30 April 2026
Unprompted review
Reply from Peninsula AU
Hi Sarah,
Thank you for your wonderful feedback.
We’re so pleased to hear that Juliette was able to support you so effectively and take the time to truly understand what you were aiming to achieve.
Her thoughtful approach and insightful guidance are exactly what we strive for. I’ll be sure to share your comments with her.
Kind regards,
Jemima @ Peninsula
Celila was diligent to contacting me…
Celila was diligent to contacting me after our call dropped out, going so far as to to ring me back the following morning when prior attempts failed.
Additionally she was patient with my questions, context and frustrations.
She also provided a solution that was simple and explained why it worked and when it didn't so we could solve for the minor variations as opposed to the greater process and cultural shift of applying the solution all the time. This was the procedural breakthrough I was looking for. Thank you again Cecilia
29 April 2026
Unprompted review
Reply from Peninsula AU
Hi Allanah,
Thank you for taking the time to share this feedback.
We’re delighted to hear that Cecilia stayed committed to reconnecting with you and made sure nothing fell through the cracks. It’s great to know she took the time to listen, address your concerns thoughtfully, and walk you through an approach that was clear, practical, and adaptable.
We’re especially pleased that her guidance delivered the clarity you were seeking. I’ll be sure to pass on your kind words to her.
Kind regards,
Jemima @ Peninsula
Rebecca was helpful incitive and…
Rebecca was helpful incitive and understanding to my needs.
21 April 2026
Unprompted review
Reply from Peninsula AU
Hi Terry,
Thank you for your feedback.
We’re glad to hear that Rebecca provided helpful, perceptive support and took the time to understand your specific needs.
Your comments are greatly appreciated and will be shared with her.
Kind regards,
Jemima @ Peninsula
Isla was invaluable
Isla was invaluable, I was given a couple of options for our latest staffing issue and Isla walked me through the process step by step.
28 April 2026
Unprompted review
Reply from Peninsula AU
Hi Angie,
Thank you for your feedback.
We’re so pleased to hear how valuable Isla’s support was in helping you navigate your recent staffing matter. Taking the time to explain the available options and guide you through each step is exactly the level of care we strive to provide.
We truly appreciate you sharing your experience and will be sure to pass on your kind comments to Isla.
Kind regards,
Jemima @ Peninsula
I had several questions to ask and…
I had several questions to ask and Peter Makhlouf had the answers, but what I really liked was if he was not 100% positive he asked if I would mind being placed on hold while he confirmed what he thought.
28 April 2026
Unprompted review
Reply from Peninsula AU
Hi David,
Thank you for your feedback.
We’re glad Peter was able to assist you so effectively. His willingness to take the extra step to double‑check information reflects the care and accuracy we aim to provide, and it’s great to know you valued that thorough approach.
We truly appreciate you taking the time to share your experience.
Warm regards,
Jemima @ Peninsula
Iman was extremely knowledgeable and…
Iman was extremely knowledgeable and eloquent and helped me enormously with my problematic staff member. Her insight and experience gave me confidence in resolving the issue before it became a real problem. Iman was empathetic to my situation and offered a clear path to limit any damage to my business.
27 April 2026
Unprompted review
Reply from Peninsula AU
Hi RAB,
Thank you for sharing such thoughtful feedback.
We’re delighted to hear how effectively Iman was able to support you during a challenging situation. Her depth of knowledge, clear guidance, and empathetic approach are invaluable, and it’s great to know her insight helped you feel confident in addressing the matter proactively.
We truly appreciate your kind words and will be sure to pass them on to her.
Kind regards,
Jemima @ Peninsula
Great experience
Great experience
Andaleeb Mansoor was very thorough in answering all of my question regarding a staff members contract in a very detailed and professional manner.
28 April 2026
Unprompted review
Reply from Peninsula AU
Hi George,
Thank you for your review.
We’re pleased to hear you had a great experience and that Andaleeb provided such thorough, detailed, and professional guidance regarding your staff member’s contract.
Your feedback is greatly appreciated and will be shared with her.
Kind regards,
Jemima @ Peninsula
Catherine is amazing!
Catherine was extremely professional and understanding of our situation. Her attention to detail and her ability to make complex scenarios within my business, easy to understand and digestable provided me with so much clarity and confidence in steering my ship.
21 April 2026
Unprompted review
Reply from Peninsula AU
Hi Eddie,
Thank you for sharing your experience.
We’re so pleased to hear that Catherine provided such thoughtful and professional support. Her ability to break down complex business matters with clarity and precision is something we truly value, and it’s great to know this gave you confidence in navigating your next steps.
We really appreciate your kind feedback and will be sure to pass it on to her.
Kind regards,
Jemima @ Peninsula
Peter was an absolute legend
Peter was an absolute legend, and helped so much with my documents and awards understanding. I will gladly go back and speak with him. He needs to get a raise, he is so amazing!
27 April 2026
Unprompted review
Reply from Peninsula AU
Hi Luke,
Thank you for such fantastic feedback.
We’re thrilled to hear how helpful Peter was in supporting you with your documents and award understanding. His knowledge, dedication, and approachable style make a real difference, and it’s wonderful to know you felt so well supported.
We’ll be sure to share your kind words with him - he’ll be delighted to hear them!
Kind regards,
Jemima @ Peninsula
I was asked to reach out to Bright HR…
I was asked to reach out to Bright HR and Peninsula after the company I worked for felt like they were paying money for a service that they were not utilising. Initially I did face some difficulties - ideally all I wanted was a starter conversation to run through the platform and how best to use it. Bright HR were able to oblige and we had a productive 1hr conversation on Teams where we shared screens and went through all the features. I found it somewhat tricker to get this sort of help from Peninsula. We were advised at all ends to just call however, I didn't know how long this call would take and there was no way of booking this is. Frustration was starting to rise until we spoke with Isla who was fab. She was patient with us while my boss and I asked questions or had uncertainties around certain areas - she was able to answer questions quickly and also provide us with all options we needed. Isla was able to help us draft several contracts, chase up old paperwork and make steps in auditing our HR paperwork. Left feeling much happier and will be requesting to speak to Isla again
24 April 2026
Unprompted review
Reply from Peninsula AU
Hi Emily,
Thank you for taking the time to share such detailed feedback.
We appreciate your honesty about the initial challenges and are glad you were able to get meaningful support when it mattered. It’s wonderful to hear that Isla was able to step in, provide clear guidance, and help you and your team move forward with confidence. Her patience, responsiveness, and practical support are exactly what we aim to deliver, and we’re pleased to know she made a positive impact.
We look forward to continuing to support you and will be happy to connect you with Isla again in the future.
Warm regards,
Jemima @ Peninsula
Friendly, fast, efficient service! Very happy!
We met with Scott and he was so helpful in preparing our HR docs. He was extremely informative and super friendly and make the whole process so easy. He came back to us quickly after our first meeting with all documents prepared beautifully and showed us how to find them in the portal. Couldn’t have been more easy! Thank you so much!
24 April 2026
Unprompted review
Reply from Peninsula AU
Hi Elli,
Thank you for such a wonderful review.
We’re so pleased to hear how positive your experience was with Scott. It’s great to know he made the HR documentation process clear, smooth, and stress-free, from preparing everything promptly to walking you through the portal.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share them.
Warm regards,
Jemima @ Peninsula
Great Experience Working with Catherine
Catherine is an exceptional HR professional to work with. Her attention to detail, clear communication, and ability to handle situations professionally make her a valuable asset to any team. I truly appreciate her support and dedication.
24 April 2026
Unprompted review
Reply from Peninsula AU
Hi Nik,
Thank you for your kind words.
We’re delighted to hear about your experience working with Catherine. Her thorough approach, clear communication, and professionalism are highly valued, and it’s great to know her support has made a meaningful difference.
We truly appreciate you taking the time to share this feedback.
Kind regards,
Jemima @ Peninsula
Katri Tormanen was very polite and…
Katri Tormanen was very polite and helpful
24 April 2026
Unprompted review
Reply from Peninsula AU
Hi Stacey,
Thank you for your feedback.
We’re pleased to hear that Katri was polite and supportive throughout your interaction.
Your comments are appreciated and will be shared with her.
Kind regards,
Jemima @ Peninsula
5 star service everytime
Ben was very knowledgeable and helpful with training and advising me on how to improve my workplace. He answered all my questions and made me feel more confident in what I can do to make my workplace beyond compliant.
I would highly recommend using peninsula, and would give more stars if I could!
23 April 2026
Unprompted review
Reply from Peninsula AU
Hi Paul,
Thank you for such a fantastic review.
We’re so pleased to hear that Ben provided clear instruction and practical advice that helped strengthen your confidence and elevate your workplace standards. It’s wonderful to know he was able to address your questions and support you throughout the process.
We truly appreciate your recommendation and are grateful for your kind feedback.
Kind regards,
Jemima @ Peninsula
Catherine was very helpful
Catherine was very helpful, she has made a great contribution to updating our company documents and helping with more places/ programs we can use
23 April 2026
Unprompted review
Reply from Peninsula AU
Hi Jessie,
Thank you for sharing your experience.
We’re delighted to hear how supportive Catherine has been in refreshing your company documentation and identifying additional platforms and programs that may benefit your business.
Her proactive and knowledgeable approach is greatly valued, and we’re pleased it’s made a positive impact.
Kind regards,
Jemima @ Peninsula
clear questioning to achieve the right…
clear questioning to achieve the right outcome - and quick email to follow up
23 April 2026
Unprompted review
Reply from Peninsula AU
Hi Chris,
Thank you for your feedback.
We’re pleased to hear that the considered approach taken helped reach the appropriate resolution, and that the timely follow‑up communication added value.
Providing clear, responsive support is something we place great importance on.
Warm regards,
Jemima @ Peninsula
The team at Peninsula is great.
The team at Peninsula is great! In particular, working with Seb Diaz on a case, he provided clear guidance, advice and delivered the required documentation promptly.
24 April 2026
Unprompted review
Reply from Peninsula AU
Hi Quintin,
Thank you for your feedback.
We’re delighted to hear about your positive experience with our team. Seb will appreciate knowing that his support, timely assistance, and straightforward direction helped progress matters smoothly.
We’re grateful for the opportunity to assist you and are always here if you need further support.
Kind regards,
Jemima @ Peninsula
Catherine is fantastic
Catherine was very helpful and informative with her information. She came across like she had my and the companies best interests at heart, going into in-depth conversations around minor concerns or questions to ensure i am confident in whats going on.
23 April 2026
Unprompted review
Reply from Peninsula AU
Hi Cameron,
Thank you for sharing your experience with us.
We’re so pleased to hear that Catherine provided clear, thorough guidance and took the time to address your questions in detail. Her commitment to understanding both your needs and those of your business is something we truly value.
We’re glad she helped you feel informed and assured, and we look forward to continuing to support you.
Kind regards,
Jemima @ Peninsula
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.