Bought a Penfield jacket in Feb 2026 and after wearing it five times the stitching started coming apart. This is the bowerbridge jacket. I thought it was meant to be good quality. Contacted Penfield c... See more
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I must say, I was a little sceptical after reading some of the reviews here, but in my experience, my concerns were unfounded. I bought a Borg Fleece in the sale which I am extremely pleased with.... See more
WORST CUSTOMER EXPERIENCE TO DATE! sent a couple of items back which Penfield have acknowledged receipt of nearly 4 weeks ago. Still not had any sign of a refund, since this has now gone past their 1... See more
Bought two fleece tops the same size but different colours. One was for fine, the other looks like I'm wearing shoulder pads, my mates found it hilarious! Tried emailing them, but the emails are b... See more
1.9
Poor
129 reviews
No history of asking for reviews
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Got an email saying it had been…
Got an email saying it had been dispatched but nothing to say when it would be delivered and nothing to say it had been delivered. Also the jacket came in no wrapper or plastic whatsoever, no dispatch note. Had just been chucked into a box. Would expect more from a £170 jacket.
21 May 2021
Reply from Penfield
Hi Paul,
Thank you for your review.
I am sorry for the issues with your order.
I will ask my colleague to get in contact with a resolution.
Apologies for the inconvenience.
Laure - Customer Experience, Penfield
Bought two fleece tops the same size…
Bought two fleece tops the same size but different colours. One was for fine, the other looks like I'm wearing shoulder pads, my mates found it hilarious!
Tried emailing them, but the emails are bouncing back. Tried calling their customer service number but it goes to Information commissioner's office with a name on my phone's as Rushmore law???
24 April 2021
Unprompted review
Good customer service and good quality…
Good customer service and good quality products.
Had loads of problems with delivery which was DPD's fault not Penfield's. When I told them what had happened they were very helpful.When I did get the items, I had to return items for larger size. Again hassle free and they even used a different courier to avoid the same issues I had with DPD. The shirts are great quality and I will shop again.
25 February 2019
Unprompted review
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