Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent product which was promptly delivered. I also chose an engraved presentation box which was a great addition to the gift I purchased for a family member. I ordered direct from their website an... See more
Company replied
Penelopetom goes above and beyond! I placed a substantial order that I didn’t want delivered immediately and they so kindly held it until I was ready. Not only are all the products excellent but the p... See more
Company replied
Bought a couple of things from here a felted mouse Christmas decoration for the tree and some metal leaf lights for a garland both were excellent quality and look great. Easy to order and fast del... See more
Company replied
Once the product arrived it was great. However, it took 8 business days, 12 actual days to arrive which was due to the Royal mail delivery not Penelopetom. My gripe is that the delivery method wasn'... See more
Company replied
I called the company, as I was looking for a certain gift, which was not on their website. Very friendly staff helped me and within a few days it was delivered. Fabulous service. Not only can you... See more
Company replied
My purchase was a present. I had previously bought one for myself so I knew the quality. I had it gift wrapped and the recipient was very impressed. I also asked for the delivery to be delayed so it... See more
Company replied
I'm over the moon with the birthstone pendant it's beautiful love it .it's a present for a family member the making of it and delivery wasn't too long to wait .perfection
Company replied
Fantastic experience, i had to make a last minute amendment to my order which was dealt with quickly. Contact was friendly and professional. Thank you - my husband loved the gift bought from you.
Company replied
Really pleased with the locket I ordered - it's a lovely piece of jewellery. The service was good too and I received it quickly. I would definitely think about ordering from them again.
Company replied
Penelopetom delivered my ordered tie clip engraved as requested in time for our son's 50th birthday.
Company replied
Beautiful item (engraved compact handbag mirror), delivered quickly and beautifully wrapped - my friend receiving the gift was very pleased with it.
Company replied
The service is great and I received my package quickly which was a beautiful string of fairy lights.
Company replied
Beautiful earings. Just what I wanted. A lovely treat for me! They arrived in a nice box. Service and delivery good. Thank you!
Company replied
Beautiful detail on the cufflinks. Delivery was very quick too.
Company replied
Fast delivery service. Birthday discount offer. Good selection of shapes and styles. Tracking updates regular
Company replied
Easy to order, arrived on time, no problems.
Company replied
Bought as a present and she loved it. Beautifully gift wrapped.
Company replied
Great product & quick delivery
Company replied
Luvly item. Arrived on time.
Company replied
Beautiful phoenix earings, great communication and quick delivery. Thank you
Company replied
Lovely jewelry and the prices don't break the bank
Company replied
I received the goods in time. It was what I wanted.
Company replied
Beautiful item, very quick delivery.
Company replied
I love this online shop! I was looking for something different but equally special for twins' 18th birthdays, and for a 90th birthday. You have such a GREAT range of high quality gifts without me havi... See more
Company replied
Company details
Contact info
34 Fore Street, TQ9 5RP, Totnes, United Kingdom
- 01803 862205
- office@penelopetom.com
- penelopetom.com
Reply from Penelopetom
Hi there, Thank you for taking the time to leave us a 5 star review - it is very much appreciated. Kind regards Aly
Reply from Penelopetom
Hi Kendall. Thank you very much for taking the trouble to leave us a positive review which is much appreciated. Kind regards Aly
Easy to use website
Easy to use website. Kept informed when item was due to be dispatched.
12 September 2025
Reply from Penelopetom
Hi Anne, Thank you so much for taking the time to leave us a positive review. Kind regards Aly
Reply from Penelopetom
Hi Diana, Thank you very much for taking the trouble to leave us the very positive review. Kind regards Aly
Excellent product and service
Excellent product which was promptly delivered. I also chose an engraved presentation box which was a great addition to the gift I purchased for a family member. I ordered direct from their website and was able to phone to clarify a question I had. This made the experience much better than ordering via a third party website.
26 August 2025
Reply from Penelopetom
Hi Philip,
We are delighted to hear you're so pleased with the gift. The engraved box is such a lovely finishing touch and we’re glad we could help over the phone too. We hope your family member loved their present!
Best wishes,
The Penelopetom Team
Fantastic experience
Fantastic experience, i had to make a last minute amendment to my order which was dealt with quickly. Contact was friendly and professional. Thank you - my husband loved the gift bought from you.
26 August 2025
Reply from Penelopetom
Hi Alison,
Thank you so much for your kind words. We really appreciate you choosing us for such a special purchase and hope to welcome you back again soon.
Best wishes,
The Penelopetom Team
Rising from the ashes
Beautiful phoenix earings, great communication and quick delivery. Thank you
14 August 2025
Reply from Penelopetom
Hi Donna, We are delighted to hear the Phoenix Earrings were just what you were hoping for and that they reached you so quickly.
Thank you for taking the time to share your experience.
The Penelopetom Team
Elegant earrings
Beautiful earings. Just what I wanted. A lovely treat for me! They arrived in a nice box. Service and delivery good. Thank you!
10 July 2025
Unprompted review
Reply from Penelopetom
Hi Amanda, Thank you so much for your lovely review - we are so pleased that your new earrings made a special treat for you. We really appreciate your kind words about our service and delivery too. 💛
Enjoy wearing them and we hope to welcome you back again soon!
The Penelopetom Team
Great service and accurate attention…
Great service and accurate attention given to need-by date - much appreciated. Will be buying from Penolopetom again for sure!
28 June 2025
Reply from Penelopetom
Hi Lawry, Thank you for taking the trouble to leave us such a lovely review. We are delighted that you are pleased. Kind regards Aly
Great service, great quality and lots of choice.
My purchase was a present. I had previously bought one for myself so I knew the quality.
I had it gift wrapped and the recipient was very impressed. I also asked for the delivery to be delayed so it could arrive on a specific date. Your staff were extremely helpful. The item was first rate.
25 July 2025
Reply from Penelopetom
Dear Valerie, Thank you very much for taking the trouble to leave us such a positive review. It is much appreciated. Kind regards Aly
Reply from Penelopetom
Hi Helen, Thank you so much for taking the time to leave us a positive review and for your custom. Kind regards Aly
Having a good discount
23 May 2025
Reply from Penelopetom
Hi Elizabeth, many thanks for your positive review. Kind regards Aly
Fast delivery service
Fast delivery service. Birthday discount offer. Good selection of shapes and styles. Tracking updates regular
14 July 2025
Unprompted review
Reply from Penelopetom
Thank you for taking the time to leave us a positive review and for shopping with us
Good customer service
After slight problem ordering, I was contacted to confirm my order which then came quickly.
Nice idea with someone’s favourite song title which you download on Spotify
6 June 2025
Unprompted review
Reply from Penelopetom
Hi Tracy. Thank you for taking the trouble to leave us a review. This is one of our new products which we are very excited about, so pleased you agree.
Beautiful detail on the cufflinks
Beautiful detail on the cufflinks. Delivery was very quick too.
30 May 2025
Unprompted review
Reply from Penelopetom
Thank you so much for your lovely review! We're so pleased to hear you loved the detail on the cufflinks and that your order arrived quickly. We really appreciate you taking the time to share your feedback.
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