Penelopetom Reviews 36

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the wide selection of unique gifts available. Many people highlight the positive ordering experience, noting the ease of placing orders and the helpfulness of the staff when questions or amendments were needed. The delivery service is frequently mentioned as quick and efficient, with items arriving well-packaged and on time. However, some customers also noted occasional issues with delivery methods, specifically regarding the clarity of shipping information and tracking. A few other people also felt that certain products, like eyeliner and mascara, did not meet their expectations for durability or performance.

What people talk about most

Product

Consumers find products to be of high quality and great value. Many reviewers praise the beautiful items,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

Users describe positive interactions with order. Customers found the ordering process easy and appreciated... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.

Company replied

Rated 5 out of 5 stars

Excellent product which was promptly delivered. I also chose an engraved presentation box which was a great addition to the gift I purchased for a family member. I ordered direct from their website an... See more

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Rated 5 out of 5 stars

Penelopetom goes above and beyond! I placed a substantial order that I didn’t want delivered immediately and they so kindly held it until I was ready. Not only are all the products excellent but the p... See more

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Rated 5 out of 5 stars

Bought a couple of things from here a felted mouse Christmas decoration for the tree and some metal leaf lights for a garland both were excellent quality and look great. Easy to order and fast del... See more

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Rated 3 out of 5 stars

Once the product arrived it was great. However, it took 8 business days, 12 actual days to arrive which was due to the Royal mail delivery not Penelopetom. My gripe is that the delivery method wasn'... See more

Company replied

Rated 5 out of 5 stars

I called the company, as I was looking for a certain gift, which was not on their website. Very friendly staff helped me and within a few days it was delivered. Fabulous service. Not only can you... See more

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Rated 5 out of 5 stars

My purchase was a present. I had previously bought one for myself so I knew the quality. I had it gift wrapped and the recipient was very impressed. I also asked for the delivery to be delayed so it... See more

Company replied

Rated 5 out of 5 stars

I'm over the moon with the birthstone pendant it's beautiful love it .it's a present for a family member the making of it and delivery wasn't too long to wait .perfection

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Rated 5 out of 5 stars

Fantastic experience, i had to make a last minute amendment to my order which was dealt with quickly. Contact was friendly and professional. Thank you - my husband loved the gift bought from you.

Company replied

Rated 5 out of 5 stars

Really pleased with the locket I ordered - it's a lovely piece of jewellery. The service was good too and I received it quickly. I would definitely think about ordering from them again.

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Rated 5 out of 5 stars

Penelopetom delivered my ordered tie clip engraved as requested in time for our son's 50th birthday.

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Rated 5 out of 5 stars

Beautiful item (engraved compact handbag mirror), delivered quickly and beautifully wrapped - my friend receiving the gift was very pleased with it.

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Rated 5 out of 5 stars

The service is great and I received my package quickly which was a beautiful string of fairy lights.

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Rated 5 out of 5 stars

Beautiful earings. Just what I wanted. A lovely treat for me! They arrived in a nice box. Service and delivery good. Thank you!

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Rated 5 out of 5 stars

Fast delivery service. Birthday discount offer. Good selection of shapes and styles. Tracking updates regular

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Rated 5 out of 5 stars

Beautiful phoenix earings, great communication and quick delivery. Thank you

Company replied

Rated 5 out of 5 stars

Lovely jewelry and the prices don't break the bank

Company replied

Rated 5 out of 5 stars

I love this online shop! I was looking for something different but equally special for twins' 18th birthdays, and for a 90th birthday. You have such a GREAT range of high quality gifts without me havi... See more

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Company details


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4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
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Rated 5 out of 5 stars

I received the goods in time

I received the goods in time. It was what I wanted.

29 October 2025
Penelopetom logo

Reply from Penelopetom

Hi there, Thank you for taking the time to leave us a 5 star review - it is very much appreciated. Kind regards Aly

Rated 5 out of 5 stars

Luvly item

Luvly item. Arrived on time.

22 September 2025
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Reply from Penelopetom

Hi Kendall. Thank you very much for taking the trouble to leave us a positive review which is much appreciated. Kind regards Aly

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Kept informed when item was due to be dispatched.

12 September 2025
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Reply from Penelopetom

Hi Anne, Thank you so much for taking the time to leave us a positive review. Kind regards Aly

Rated 5 out of 5 stars

Book

The order was despatched and received on time and lived up to expectations

1 September 2025
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Reply from Penelopetom

Hi Diana, Thank you very much for taking the trouble to leave us the very positive review. Kind regards Aly

Rated 5 out of 5 stars

Excellent product and service

Excellent product which was promptly delivered. I also chose an engraved presentation box which was a great addition to the gift I purchased for a family member. I ordered direct from their website and was able to phone to clarify a question I had. This made the experience much better than ordering via a third party website.

26 August 2025
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Reply from Penelopetom

Hi Philip,
We are delighted to hear you're so pleased with the gift. The engraved box is such a lovely finishing touch and we’re glad we could help over the phone too. We hope your family member loved their present!
Best wishes,
The Penelopetom Team

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, i had to make a last minute amendment to my order which was dealt with quickly. Contact was friendly and professional. Thank you - my husband loved the gift bought from you.

26 August 2025
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Reply from Penelopetom

Hi Alison,
Thank you so much for your kind words. We really appreciate you choosing us for such a special purchase and hope to welcome you back again soon.
Best wishes,
The Penelopetom Team

Rated 5 out of 5 stars

Rising from the ashes

Beautiful phoenix earings, great communication and quick delivery. Thank you

14 August 2025
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Reply from Penelopetom

Hi Donna, We are delighted to hear the Phoenix Earrings were just what you were hoping for and that they reached you so quickly.

Thank you for taking the time to share your experience.

The Penelopetom Team

Rated 5 out of 5 stars

Elegant earrings

Beautiful earings. Just what I wanted. A lovely treat for me! They arrived in a nice box. Service and delivery good. Thank you!

10 July 2025
Unprompted review
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Reply from Penelopetom

Hi Amanda, Thank you so much for your lovely review - we are so pleased that your new earrings made a special treat for you. We really appreciate your kind words about our service and delivery too. 💛

Enjoy wearing them and we hope to welcome you back again soon!

The Penelopetom Team

Rated 5 out of 5 stars

Great service and accurate attention…

Great service and accurate attention given to need-by date - much appreciated. Will be buying from Penolopetom again for sure!

28 June 2025
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Reply from Penelopetom

Hi Lawry, Thank you for taking the trouble to leave us such a lovely review. We are delighted that you are pleased. Kind regards Aly

Rated 5 out of 5 stars

Great service, great quality and lots of choice.

My purchase was a present. I had previously bought one for myself so I knew the quality.
I had it gift wrapped and the recipient was very impressed. I also asked for the delivery to be delayed so it could arrive on a specific date. Your staff were extremely helpful. The item was first rate.

25 July 2025
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Reply from Penelopetom

Dear Valerie, Thank you very much for taking the trouble to leave us such a positive review. It is much appreciated. Kind regards Aly

Rated 5 out of 5 stars

Beautiful item

Beautiful item, very quick delivery.

7 June 2025
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Reply from Penelopetom

Hi Helen, Thank you so much for taking the time to leave us a positive review and for your custom. Kind regards Aly

Rated 5 out of 5 stars

Fast delivery service

Fast delivery service. Birthday discount offer. Good selection of shapes and styles. Tracking updates regular

14 July 2025
Unprompted review
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Reply from Penelopetom

Thank you for taking the time to leave us a positive review and for shopping with us

Rated 4 out of 5 stars

Good customer service

After slight problem ordering, I was contacted to confirm my order which then came quickly.
Nice idea with someone’s favourite song title which you download on Spotify

6 June 2025
Unprompted review
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Reply from Penelopetom

Hi Tracy. Thank you for taking the trouble to leave us a review. This is one of our new products which we are very excited about, so pleased you agree.

Rated 5 out of 5 stars

Beautiful detail on the cufflinks

Beautiful detail on the cufflinks. Delivery was very quick too.

30 May 2025
Unprompted review
Penelopetom logo

Reply from Penelopetom

Thank you so much for your lovely review! We're so pleased to hear you loved the detail on the cufflinks and that your order arrived quickly. We really appreciate you taking the time to share your feedback.

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