While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Scam,they don’t even exist anymore,they didn’t respond my emails about help and they still want me to pay for no work ! Please don’t become a victim,don’t buy anything from them to avoid problems

Rated 5 out of 5 stars

I am a speed/agility and sports trainer. I currently purchased four Penalty boxes and it was definitely worth it. Allows me to get creative with my workouts I also maximizing space. Perfect for small... See more

Rated 5 out of 5 stars

What can I say? I'm in love with a great way of getting fitter & stronger. I ordered my penalty box at the end of May (3 month into the UK lockdown). They arrived mid August into the UK. C... See more

Rated 1 out of 5 stars

Scam. Order two penalty boxes, only received one. Contacted company to advise, there weren’t interested. Also charged monthly ‘membership’ fee which far outweighs value of product.

Company replied

Company details


Contact info

3.0

Average

TrustScore 3 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Took unauthorized payments

I'm a gym owner and the actual product is ok BUT when I bought these for our facility, my payment details were used to pay for a monthly membership subscription which I didn't sign up for or authorize. I only reslized payments were coming out about 5 months later. I couldn't access their website membership area as I had never been sent login details so I had to contact their support team who responded abruptly and without any apology but stopped the payments. That was 9 months ago and then a few weeks back I found another unauthorized charge on my account from Penalty Box training. Support team didn't even respond to my email this time so I had to contact my bank fraud team for a refund and to block these scammers from taking more. Seriously unprofessional company who have little regard for customers. If you have bought any products from them, i suggest you check your bank statements. Safe to say we wont buy from them again.

7 July 2022
Unprompted review
Fit Launch logo

Reply from Fit Launch

Barry, we never received an email from you or this would have been canceled - support@penaltyboxfitness.com. If you go and buy on our main website there is no subscription but if you bought on our landing page for $12.95 a penalty box at www.penaltyboxfitness.com/pb it clearly states on there is a subscription of $9.95 a month when checking out. If you want to email us at support@penaltyboxfitness.com we can help resolve the issues you are currently having. Thanks!

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great communication, awesome products! We ordered it for kid’s hockey team, can’t wait to see them make a great use out of these! Thank you!!

25 June 2022
Unprompted review
Rated 5 out of 5 stars

We love Penalty box!

Penalty box is an amazing fitness program! You can’t not love it 🌟 It works on every part of your body and you feel great afterwards! I’d definitely recommend it for all fitness levels. 💪🏼

24 June 2022
Unprompted review
Rated 5 out of 5 stars

Penaltybox is dynamic and enjoyable…

Penaltybox is a dynamic and enjoyable exercise that allows you to pace yourself and work out at different intensities. Shout out to my penaltybox trainer Imaan Pule in Botswana 🇧🇼. #listentoyourbody

24 June 2022
Unprompted review
Rated 5 out of 5 stars

Great great workout tool

Great great workout tool. You would be amazed how many workouts one can do with just one penalty box. Definitely one of the best tools I’ve been introduced to ever since my weight loss journey.

23 June 2022
Unprompted review
Rated 5 out of 5 stars

Penalty box has been awesome for me and…

Penalty box has been awesome for me and my wife. The workouts they provide added such a help in the results we got! We actually even met the owner Kris and he was such pleasure to have engaged with! Meeting him and knowing more about him made us love our purchase’s even more. Thank you kris and everyone at Penalty Box!!!

23 June 2022
Unprompted review
Rated 5 out of 5 stars

100% satisfaction

Using the penalty box with the intensive workouts provided was a grind but 100% worth it. Along with maintaining a consistent diet with the help of owner Kris Barr, I was able to lose about 30 pounds while maintaining my muscle mass in only 3 months. Totally worth it if you want results!

23 June 2022
Unprompted review
Rated 5 out of 5 stars

Versatile and fun

As a personal trainer and group fitness instructor, I love the versatility that penalty boxes offer. I can use them with a wide range of clients. My youth training classes especially love them, and always get excited when we pull them out for class.

23 June 2022
Unprompted review
Rated 5 out of 5 stars

Happy Students happy instructor

I am Zumba instructor for more than 10 years, and I feel I need more than that, so
I ordered Penaltybox for my students 2 years ago, I also added steps when they just came out, it’s a complete workout with the steps! I normally do 15 minutes core and glute workout on the steps!! My classes are getting bigger and bigger!! All my students love the classes and programs! 🤗👍

22 June 2022
Unprompted review
Rated 1 out of 5 stars

Total scam no communication no replies…

Total scam no communication no replies to emails thankfully i purchased with paypal so got refunded, would advise people do not buy as you won't receive your order or get any help from non existent customer services

18 June 2022
Unprompted review
Fit Launch logo

Reply from Fit Launch

Never received an email from you also we refund anyone who asks.


You can email support@penaltyboxfitness.com

Rated 1 out of 5 stars

Absolutely terrible customer service

Absolutely terrible customer service! Paid for 8-day Express shipping, the support answered after a month that it is en route and I should be patient and then after couple of days I have received notification that now it is shipped. Arrived today, 3 months after they took my money!!! And I had to pay extra for customs because it was shipped from China, not the USA. Never recommending to anyone.

24 January 2022
Unprompted review
Fit Launch logo

Reply from Fit Launch

Due to Covid it clearly states you package INTERNATIONALLY can be delayed and that you are responsible for any custom fees. We make this clear. ALSO we ship from our warehouse in the United States. So that’s incorrect. If you are in the USA you get your product within 3 days. If you are outside the USA it can take up to 18 BUSINESS DAYS if you do not select DHL Express option and pay for the express shipping which is clearly stated on our site. Thanks!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look