Pelleline Reviews 231

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

For me, shoes is the main objective when we talk about styles. I prefer wear different shoes, it depends not only on the weather outside, but also it depends on my total look. Thus, I got used to visi... See more

Rated 5 out of 5 stars

Easy and efficient. Soodie sent me pictures and was very helpful. UPS is a great choice for shipping. I paid for this but always get updates and all shipments from Pelleline have arrived in great shap... See more

Rated 5 out of 5 stars

If you are buying US goods from Australia sometimes the delivery can be less than efficient and you are left wondering whether you are ever going to receive the goods. Not so with Pelleline. My expe... See more

Rated 5 out of 5 stars

THE SHOES WERE GREAT, THE PRICE WAS EVEN BETTER BUT THE SHIPPING COST AND THE PACKAGING WAS UNACCEPTABLE. I PURCHASE SHOES ONLINE(over 40pr} and I HAVE BOUGHT ALLIGATOR COWBOY BOOTS THAT COST LESS TO... See more

Company replied

Company details

  1. Shoe Store

Written by the company

Mens Designer Shoes and Accessories


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The shoes I was shipped have a severe…

The shoes I was shipped have a severe and obvious defect in the hide (Full quill Ostrich). I understand all leather and hides have unique marks and characteristics. However, this is an ugly and obvious defect (larger than a quarter) and it is directly on top of the toe box. Therefore, the FIRST thing you notice about this pair of shoes, is an ugly occlusion on the top of the shoe. Given Pelleline's reputation combined with the other shoe brands you sell, I expected more. Much more. I will not be able to recommend this brand or order process to anyone.

16 February 2023
Pelleline logo

Reply from Pelleline

Dear Mr. Dyer,
I'm very surprise with you review, all shoes gets inspected before shipping, But If the shoe is has such an obvious defect, how come you kept the shoes and didn't contact us or request an exchange or return???
we could have help you much better if you contacted us direct with your concern , rather than trashing the brand with your review

Rated 1 out of 5 stars

I did not receive the item at home but…

I did not receive the item at home but the merchant does not handle it.

13 February 2023
Pelleline logo

Reply from Pelleline

Dear Sir, As you know , we followed up with your concern and pout investigation for UPS and provided you with UPS proof of delivery that you acknowledge receiving the shoes....
when there is a proof of delivery after investigation , we can not do any more

Rated 4 out of 5 stars

Great variety in the catalog

Great variety in the catalog, and good attention to customers. I just don't like the saleswomen following you around the store, I felt a bit persecuted, but I think they're just trying to help.

15 October 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look