Peliccan Cars Reviews 

172
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Stefan was an excellent, friendly driver with a seriously-nice, comfortable BMW. The ride was as quick as it could be. The app was easy to navigate. Using WhatsApp I was able to make changes to our... See more

Rated 5 out of 5 stars

I recently booked with is company for a journey from Heathrow Airport to E10, and the entire experience truly deserved a full 5-star review. From the moment I landed, the communication was clear and r... See more

Company replied

Rated 5 out of 5 stars

Best experience so far. I will always choose Britannia when I am travelling around London 🥰😘 Operators are also very nice and efficient. Always going above and beyond to meet my needs.... See more

Company replied

Rated 5 out of 5 stars

My cousin actually booked this service from America as my Aunt was visiting. The cab driver arrived and then messaged me to let me know her was outside. He helped my aunt with her cases, he was polite... See more

Company details

  1. Transportation Service

Written by the company

Pelican Cars offers reliable, professional, and high-quality taxi and minicab services. We pride ourselves on our commitment to customer satisfaction, providing fast and efficient transportation solutions for our clients. Our drivers are professional and courteous, ensuring a comfortable journey for every passenger. We strive to maintain the highest standards while exceeding client’s expectations at all levels. Don't just take our word for it, read our reviews on Trustpilot


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(172)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Great booking communication and competitive prices. Highly recommend

5 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re thrilled to hear you found our customer service excellent, with clear booking communication and competitive prices. Your recommendation means a lot, and we look forward to serving you again!

Rated 5 out of 5 stars

Reliable and worthy service

Our driver was experienced and very professional. The service is reliable and punctual. It is definitely worth It.

5 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re glad to hear you found our service reliable, punctual, and professional. Your support means a lot, and we look forward to serving you again!

Rated 5 out of 5 stars

Excellent service

we recently visited London from stansted airport with this cab.The services they provided was really excellent. driver was on time. Everything went smoothly, use again.

4 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re delighted to hear that your journey from Stansted Airport went smoothly and that our driver was on time. Your kind words mean a lot, and we look forward to serving you again!

Rated 5 out of 5 stars

This company has been fantastic very…

This company has been fantastic very helpful consistent with passenger and driver

4 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re thrilled to hear that you found our service fantastic, helpful, and consistent for both passengers and drivers. Your support means a lot, and we look forward to serving you again!

Rated 5 out of 5 stars

Great experience and friendly driver

Driver are very good

1 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re glad to hear you had a great experience and found our driver friendly and professional. Your support is greatly appreciated, and we look forward to serving you again.

Rated 5 out of 5 stars

Would highly recommend

Even though I gave a short notice, they were very responsive and have dealt with it quickly and professionally. Very happy with the service so far!

4 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re delighted to hear that we could accommodate your short-notice booking quickly and professionally. Your recommendation means a lot, and we look forward to serving you again!

Rated 5 out of 5 stars

Is on time and very helpful

Is on time and very helpful

4 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re glad to hear you found our service punctual and helpful. Your support is greatly appreciated, and we look forward to serving you again.

Rated 5 out of 5 stars

We were in the taxi within 30 minutes…

We were in the taxi within 30 minutes of landing. Smooth ride home. Stressless experience all round.

3 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re delighted to hear you were in the taxi quickly and enjoyed a smooth, stress-free ride home. Your support means a lot, and we look forward to serving you again.

Rated 5 out of 5 stars

Airport transfer Recommend

This is the second time I booked airport transfer with them. They are very professional and friendly. Cars quality are good. Drivers are friendly and punctual. Recommend to book a transfer through them.

2 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re thrilled to hear that your second airport transfer with us was professional and friendly. It’s great to know you found the cars and drivers punctual and of high quality. We truly appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Airport taxi

Our trip to the airport went very smoothly. The booking process was straightforward, the driver arrived on time, and the communication with the office was really efficient, with continual updates about the driver details and timings. Will definitely use again.

3 April 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re delighted to hear your airport trip went smoothly and that you found the booking process and communication efficient. It’s great to know the driver arrived on time. We truly appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

A very professional staff and driver…

A very professional staff and driver they are on time and very comfortable journey I had with them.

30 March 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re delighted to hear you had a comfortable journey and found our staff and driver professional and punctual. Your support is greatly appreciated, and we look forward to serving you again.

Rated 5 out of 5 stars

Reliable and trustworthy

Reliable and trustworthy

30 March 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your feedback about Peliccan Cars.

We’re delighted to hear you found our service reliable and trustworthy. Your support means a lot, and we look forward to serving you again.

Rated 1 out of 5 stars

Dreadful experience with this company…

Dreadful experience with this company who took my money and didn’t wait after I had a delay disembarking my flight which they were aware of. Avoid at all cost. Staff are rude and unhelpful too.

9 March 2026
Unprompted review
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Reply from Peliccan Cars

We sincerely apologise for your experience. Failing to accommodate your delayed arrival and providing unhelpful service is completely unacceptable. This is not the standard Peliccan Cars strives to uphold.

Your feedback is taken seriously, and we are reviewing this internally to prevent such issues from happening again.

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS. This is a bogus company. They sent us a car smaller than the one we had booked without car seats which arrived late! They are unprofessional and rude.

28 February 2026
Unprompted review
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Reply from Peliccan Cars

We sincerely apologise for your experience. Sending the wrong vehicle, arriving late, and not providing car seats is completely unacceptable. This is not the level of service Peliccan Cars aims to deliver.

Your feedback is taken seriously, and we are reviewing this internally to prevent such issues in the future.

Rated 1 out of 5 stars

Do NOT use Peliccan Cars EVER

Do NOT use Peliccan Cars EVER - I booked an airport run for which they were over 40 mins late for, repeatedly lied to about a driver being on their way, rude and unhelpful helpful customer service and have tried to say non-refundable despite the no-show!

18 January 2026
Unprompted review
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Reply from Peliccan Cars

We sincerely apologise for your experience. Being late, misinformed, and treated poorly by our team is completely unacceptable. This is not the standard of service Peliccan Cars strives to provide.

Your feedback is taken seriously, and we are reviewing this matter internally to ensure it does not happen again.

Rated 5 out of 5 stars

Very happy with the service I got

Very happy with the service I got. Driver was on time and the ride was very smooth. Would recommend highly. Got a good price too. Thank you

9 January 2026
Unprompted review
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Reply from Peliccan Cars

Thank you for your wonderful feedback about Peliccan Cars.

We’re delighted to hear you were happy with the service, found the ride smooth, and appreciated the punctuality and pricing. Your recommendation means a lot to us, and we look forward to serving you again.

Rated 1 out of 5 stars

Left stranded at Heathrow let them know…

Left stranded at Heathrow let them know they tried to say it was the next day when clearly it wasn’t never arranged for another taxi to pick me up pronto avoid at all cost scammers

1 January 2026
Unprompted review
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Reply from Peliccan Cars

We sincerely apologise for your experience. Being left stranded is completely unacceptable, and we understand how frustrating and stressful this must have been.

This is not the level of service Peliccan Cars aims to provide. Your feedback is being taken seriously, and we will review this matter internally to prevent it from happening again.

Rated 1 out of 5 stars

Stranded, Delayed, and Abandoned:

WARNING: AVOID THESE COMPANIES
Peliccan Cars operates alongside Britannia Airport Cars, Great Britain Cars, BPC Cars, Sky Bridge Cars, Great Britain Cars Spanish, and MyLifyt—all under the umbrella company UKTRANSFER2016 LIMITED.
Based on my recent experiences with companies in this network, I strongly advise against using any of their services.

PELICCAN CARS - Complete Failure to Provide Service: I booked a transfer from Southampton Docks to Bristol. The driver failed to appear. When I contacted the company for assistance, I was informed they could not locate or contact their own driver. I was left stranded at the dockside with my luggage, forced to arrange alternative transportation at short notice and additional expense.

BRITANNIA AIRPORT CARS - Severe Service Failure: I booked what should have been a straightforward transfer from Bristol to Heathrow Airport—a journey of approximately 1¾ hours. The experience was nothing short of disastrous.
The driver arrived over 20 minutes late, immediately jeopardising our schedule. During the journey, he announced we would need to stop for 30 minutes to recharge the electric vehicle. At Leigh Delamere services, this "30-minute stop" extended beyond an hour when the driver was unable to remove the charging cable from the vehicle.
Once mobile again, it became apparent the vehicle had not charged adequately, necessitating another stop at the next service station—where the charging facilities proved incompatible. The driver then turned around and headed back toward Bristol to locate a suitable charging point. After another hour-long charging session, we proceeded via Swindon toward London, only to stop again at 22:30 for additional charging.
A journey that should have taken under two hours ultimately took five hours. This level of operational failure is unacceptable for an airport transfer service where timing is critical.

Recommendation: The consistent pattern of unreliability across companies in this network suggests systemic operational problems plaguing the network operating under UKTRANSFER2016 LIMITED. Travellers should seek alternative providers to avoid missed connections, extended delays, and the risk of being left without transportation.

15 December 2025
Unprompted review
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Reply from Peliccan Cars

We sincerely apologise for your experience. This is not the level of service Peliccan Cars aims to provide, and we regret the inconvenience and frustration caused. Your feedback is taken seriously, and we are working to improve our service.

Rated 5 out of 5 stars

I have 4 years experience driving for…

I have 4 years experience driving for uber and my friend told me good things about this job so i started this job and it very good

25 November 2025
Unprompted review
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Reply from Peliccan Cars

Thank you for sharing your experience with Peliccan Cars.

We’re glad to hear that your 4 years of driving experience, along with your friend’s recommendation, led you to join us. It’s great to know that you’re enjoying the job and finding it to be a good experience.

Rated 4 out of 5 stars

Britannia Airport Cars London

Britannia Airport Cars London – Good Customer Service
Yesterday, 24 November 2025, I booked two trips with Britannia Airport Cars.
The first trip was from London City Airport to the Holiday Inn Dover, UK, on 15th May 2026.
The second trip was from the Dover Cruise terminal to our hotel at the London Heathrow Airport.
I noticed when reviewing the bookings that an error had been made by Britannia Airport Cars. The error was for “Trip 2”; the pickup location displayed on the confirmation was from an address in London.
I immediately contacted Jack at Britannia Airport Cars, who corrected the error. I received an email with a link to pay for the cost of the journeys. I immediately paid the invoiced amount.
A new email was sent to me to pay an additional amount for the amendment to the pickup point for trip 2 at Dover. I disagreed with the charge. The data entry at the Britannia Airport Cars office caused the error. Subsequently, the additional charge was removed.
I was impressed with the Customer Service and the professionalism displayed by the organisation in resolving this matter. I have no hesitation in using its services when we travel to London on our next visit.

24 November 2025
Unprompted review
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Reply from Peliccan Cars

Thank you for sharing your detailed experience with Peliccan Cars. We truly appreciate your feedback.

We’re pleased to hear that our team was able to promptly identify and correct the booking issue, and that the matter regarding the additional charge was resolved to your satisfaction. Providing professional, transparent, and customer-focused service is always our priority.

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