Pela Case Reviews 2,734

Website was easy to navigate, the videos for how to apply the screen, and the grip were helpful. The items came packaged well. I love the items themselves, the cases, the grip, and the screen I will order from them again.

Amazing selection of eco-friendly phone cases. And love that they can be composted! Fantastic quality. Very sturdy with great grip in so many patterns and colors. Highly recommend Pela!

Super awesome company. I like what they stand for. Their products are great - I love my phone case and wallet. Really nice and helpful customer service.

I got an iPhone 13 phone case after much research and was really pleased with the ethos and seeming sustainability of the company. I was a wee bit concerned by the vastness of designs to choose from, BOGO offers, and constant new designs launching as that's always a red flag for overconsumption and low quality, but I had hope and ordered one anyway. The design on the back rubbed off very quickly with every day use which I didn't mind. The fit was a big issue for me however. The buttons didn't quite line up and were hard to press. Then the thin part of the case surrounding the charging port broke within a couple days and left the bottom of the screen unprotected from there on. A few months later the case started slipping off constantly and, eventually, after battling it for 12 months the top corner split open and it no longer functions as a case. I am really glad that it's compostable so I'm not too upset, but the model of repeated consumption still seems really wasteful to me! I think if the fit was more snug from the beginning (rather than having a big open gap inside if you don't buy a mag-safe module from them) it would have lasted me much longer! It was nice and grippy though, so that's the only advantage they'd have over their competitors in my eyes

The support Team answered my request very quickly, which can be rare nowadays. Pela got a very good support team 💪

They sent the wrong cases, and when I emailed about it, they immediately responded to say they would send the correct ones right away and that I could just keep the other ones. Amazing service!

I'm a new user for pela products.
A year in - no issues with the case but did have an issue with the canopy product. They quickly and easily dealt with the issue. Very happy with the company.

I love supporting small businesses and this one is great. Love the product, the case fits my phone perfectly. I reached out to customer service because I thought my package wasn’t delivered. The company returned my email promptly. Turned out my neighbor picked it up for me. All is good

I'm very happy with my pela phone case. The feel is very nice, it's sturdy, and I like the option to personalise my phone case. There is also useful information online about how to look after your phone case. I do have two things that would have taken my experience to another level.
1) The tracking information could have been clearer. While I did receive a tracking number (international order), I did not receive any email updates and the information was very minimal. I often wondered if it had gotten lost because of the lack of communication and time taken for it to arrive (order placed 29th Jan, arrived 12th Feb)
2) When personalising my phone case, this is the information on the website: "The printed version of the case will not have a border, the print will extend to the edge of the case." When my phone cases arrived, the opposite had occurred. The picture I chose had been cropped, and the phone border was the 'base colour', if that makes sense. Now, thankfully, I had chosen a neutral colour on the off-chance that the picture I chose did not cover the entire phone case. While I am still happy with my orders, I think there just needs to be some clarity on the website to explain that the photo chosen will be cropped, and the phone case border will be the 'base colour'. In hindsight, I probably would have chosen a different photo for one of my two phone cases, because I'm not too keen on how it looks. Just a simple matter which can be easily changed on the website because the customer needs to know how the final product will look when personalising a case.

Otherwise, I'm happy with my purchase - time will tell if the phone case lasts (but at least that's one less item going into plastic landfill!)

I ordered the Scorpio phone case for my iPhone 17 and another phone case. While they appeared more cream based online when I receive them, they were very predominantly pink. I contacted customer service and I was able to return quickly easily without any problems.

Fantastic company. All of their products are top notch- work fantastic while also being sustainable. Best phone cases ever (have gone through many phones and pela cases now for years), I love having something non plastic that protects my phone, and so many style options. I drop my phone all the time and these cases have protected it no matter what surface and distance I’ve dropped it. Packaging is sustainable too, which is so appreciated to not have unnecessary wrappings. Excellent customer service whenever I reach out- they always are responsive and find a solution if needed. I’ve encouraged all my friends and family to check pela out!

Wijie helped me with the coupons! Looking forward to our custom cases with no micro plastics!

My screen protector leaked before getting to use it and they did not hesitate to replace it and then send me a discount code for shopping again with them! Thank you Pela

Had an issue and they endeavoured to make it right. Couldn’t replace my case as it was outside the warranty period but they offered me a nice discount

Love the cases, but have not had a great experience with customer service this time. I got an email from a bot saying the case I chose was out of stock and to pick another. I emailed back and have not heard anything back. After my second follow-up email, I received a bot response that wasn't helpful, so I replied, and still nothing. I have now asked to cancel my order, but I had to do so through the same customer service route. At this point, it's bordering on humorous, because I'm not sure if I will hear from a human any time soon and can't just cancel online. AI does not replace humans. I was recommending this company to lots of people, but I am wary now.

I ordered 2 wonderful cases at the end of June, it took a while to arrive but it did. These days one of the two broke and I was already worried I had to go through customer service and things might not work. Instead, they sent a new one straight away, super easily! I would give 5 star but I need to see how long the new case lasts, definitely the customer service is 6 stars! Shipping times are unusually long but if it’s not an emergency purchase it will not be a problem.

Support was outstanding, especially as it was my fault for ordering the wrong case.

I like the feel of the phone cases a lot, and the staff members I've conversed with have been very polite

Had an issue with a purchase and reached out by email. Although the initial response seemed computer generated, the following responses were quick and helpful. They solved the issue and handled my concerns to my full satisfaction!

$70 for iPhone 17 pro case. Took weeks to arrive, and the side buttons don’t work.

Opened a return for defective product and they are charging return shipping on an unusable product.

Poor customer service. I want to support Canadian, but will be looking for a better product from another supplier.