Pela Case Reviews 2,734

Great product and customer service. The quality of the cases surprised me. They’re very sturdy and pretty. I needed help with my order, and they responded quickly and were very kind and helpful.

My case broke at the bottom, and although I didn't order it myself (it was a gift) Pela were able to find the original order and have sent me a replacement free of charge! Amazing customer service, thank you!

The purchase was quick and easy. When I needed to cancel an item before it shipped, they were able to respond quickly and update the order. I love the products, the customer service is even better!

Incredibly fast responses when I needed to email about my order. Due to some delays (not Pela's fault) I was going to cancel my order but the excellent and personal customer service changed my mind. Thank you!

I ordered the wrong phone case the support staff walked me through exchanging it for the correct one.

Great product I can feel good about! Great customer care! I am, and will be again, a repeat customer!

Got two pela cases but accidentally ordered the wrong size. I e-mailed the contact number and asked if I could exchange them for a different size. I got an immediate reply outlining how to return the two and reorder the other size. I was told the sale will still apply. I was impressed. Very good customer service!!! The cases… although the wrong size are great … am re-ordering today.

Order took a long time to arrive. When they did they are fabulous!
I queried the length of delivery time. Got my answer quickly.
Very happy with product and service.

Ordered from the European store only to wait two weeks for the package to be blocked by customs because it was coming from Canada. Had to pay taxes to get it.

Slow shipping, poor communication, incorrect refund amount. Just bad at every touch point.

I placed an order with Pela through their EU site on October 23. Three weeks later, I still hadn’t received my order, so I contacted their customer service. I received an auto-reply saying they aim to respond within 24 hours – it’s now been a week, and I still haven’t heard anything.

To make matters worse, I just received a customs charge because the order was apparently shipped from the USA, even though I ordered through their EU site and their website clearly states there will be no import fees. Very disappointing experience.

Super courteous help and resolved my issue

Great phone cases, when there was an issue with shipping they were very quick to help and eager to fix the problem.

When I made a mistake and entered my old address, I contacted Pela support. They responded promptly and were able to change the address for me.

I ordered a case and loved it immediately, sadly it had a faulty component near the charging port. I wanted to see if Pela could do anything about it. They immediately reordered the case free of charge. I am so impressed with their service and will 100% purchase from them again.

My daughter adsolutely LOVES her cases!!!!

Found a beautiful case but accidentally sent it to the wrong address. I was able to cancel my order with a refund, and resend the case to the correct address. They helped me fix my mistake, super appreciative.

I accidentally ordered the wrong size Pela case, and their customer service team had it fixed in less than 30 minutes! They were kind, efficient, and made the process super easy so I could order the correct item right away. It’s rare to find a company that responds this quickly and genuinely cares about their customers — I’m beyond impressed!

The team got back to me so quickly, they were super helpful and got everything sorted for me within just a couple days!